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Frequently Asked Questions

What is Ring Business? Arrow Icon

It’s everything you love about Ring. Combining the simplicity and convenience of do-it-yourself smart security products and our dedicated customer support team, Ring Business empowers business owners to better monitor and secure their business, from anywhere.

Is Ring the right choice to protect my business? Arrow Icon

Ring is an ideal solution for business owners who want the flexibility and peace of mind that comes with smart, customizable security.

How do I determine which devices will work best for my business, can I customize the selection of Ring devices for my business? Arrow Icon

We recognize that every business is different, so we’ve designed our Ring Business kits to be easily customized to meet your unique needs. As your business grows, you can simply add, move, or remove Ring devices around your property.

We recommend using Ring to monitor all the points of entry at your business, including accessible windows. Alarm Window and Door Contact Sensors will detect if a door or window is opened. Use Motion Detectors to detect motion on your property. Place cameras to get visibility to what’s happening during and after business hours. Use a combination of our Ring Alarm Door and Window Contact Sensors, Motion Detectors and Cameras to keep tabs on all areas of your business through the Ring App.

Please note: Ring Alarm and all Ring Alarm accessories require a subscription for in-app features and digital notifications, including digital arming /disarming and integration with other Ring, Echo, Alexa, and third party products. Subscription sold separately. View ring.com/protect-plans for pricing and details.

What if I need additional assistance in choosing the best devices for my business? Arrow Icon

For additional help in selecting the right Ring products, get in touch with our Ring experts. Click here to get started.

Can I get professional installation for Ring devices? Arrow Icon

Learn more about professional installation for Ring devices and verify availability by visiting our Installation page.

How do I manage employee access to my Ring devices? Arrow Icon

As the Owner, you can share or restrict each employee’s access to your Ring Alarm and cameras through the Ring App. The Ring App gives you the choice of assigning employees with different levels of access. You can provide employees with limited access to the Ring App (as a Shared User) or just assign them a unique access code to arm and disarm from the Alarm keypad without having access to the Ring App (as a Guest User).

Please note: Ring Alarm and all Ring Alarm accessories requires a subscription for in-app features and digital notifications, including digital arming/disarming. Subscription sold separately. View ring.com/protect-plans for pricing and details.

How can Virtual Security Guard benefit my business? Arrow Icon

You can add Virtual Security Guard5 to your compatible Ring Protect subscription for live monitoring of motion events on your enrolled cameras. When your system is in Home or Away Mode and a person is detected on an enrolled camera, Guards immediately live monitor the situation and take action if needed. Guards can help provide real-time deterrence using your camera’s speaker and siren, and will immediately contact emergency dispatch for police, fire and medical services in the event of an emergency or call you in the event of suspicious activity.

Your business will need a Ring Alarm, a compatible camera, a compatible Ring Protect subscription and be enrolled in Professional Monitoring to use Virtual Security Guard.

What are the requirements to have Virtual Security Guard to protect my business? Arrow Icon

Your business will need a Ring Alarm, a compatible camera, a compatible Ring Protect subscription and be enrolled in Professional Monitoring to enroll in Virtual Security Guard.5 Supported ONVIF-compatible cameras can also be enrolled. Please visit our Help Center for more information.6

What actions can guards take to help protect my business? Arrow Icon

When a person is detected, guards can monitor motion events on your cameras, engage through Two-Way Talk7 and your enrolled camera's siren to help deter unwanted behavior, and request to dispatch emergency services if needed.

Can Virtual Security Guard support all of my business locations? Arrow Icon

Yes! As long as all business locations meet the eligibility requirements for Virtual Security Guard5, you can enroll your compatible cameras in the service by purchasing a subscription for each location.

Can Virtual Security Guard monitor my ONVIF-compatible cameras? Arrow Icon

Supported ONVIF-compatible cameras6 can be enrolled into Virtual Security Guard. If you have ONVIF-compatible cameras set up in the Ring App, you will also need a Ring Alarm with professional monitoring enabled and a compatible Ring Protect subscription.

What's the difference between Virtual Security Guard, Ring Protect Pro and Professional Monitoring? Arrow Icon

Ring Protect Pro and Ring Protect Plus (1st Gen) are subscription services that allow you to review, share, and save videos captured by your Ring device and opt-in to Alarm Professional Monitoring.

Alarm Professional monitoring provides you 24/7 on-demand police, fire, or medical support when break-ins or any other security threat is detected by your Ring Alarm sensors at your business.

Virtual Security Guard5 is a subscription service that can be added to your Ring Protect Pro Plan and provides live monitoring of camera motion events for the compatible, enrolled cameras at your business.

While Alarm Professional Monitoring provides monitoring for your Ring Alarm sensors, Virtual Security Guard allows Rapid Response agents to actually see what's happening on your cameras and take action if needed. When Virtual Security Guard is active and a person is detected, Rapid Response agents will monitor and take action on that event. If a Ring Alarm sensor is triggered while Virtual Security Guard is active, the Alarm monitoring agent will follow the response settings you've customized in your Professional Monitoring Settings.

To enroll in Virtual Security Guard, you need a compatible Ring Protect subscription that allows you to enroll in Alarm Professional Monitoring, which is a requirement for operating the service.

Can Ring devices be used both inside and outside my business? Arrow Icon

Yes! Our Video Doorbells, Security Cameras and Alarm products can be used both inside and outside your business. Remember, our Terms of Service and certain jurisdictions require that you provide notice of the use of cameras at your property. When you install your Ring products, ensure that you post the included Ring Security Sticker in a highly visible location on the property (for example, on the front window or entry door).

Can I disable audio recording for my Ring cameras? Arrow Icon

Yes! You can disable audio streaming and recording for both live events and video recording for any Ring camera through the Ring App. For more details on the Audio On/Off toggle feature, please visit our Ring Business Help Center.

Do Ring Cameras provide 24/7 video recording? Arrow Icon

Ring cameras offer event-based video recording, which can be triggered by motion or when the Ring Alarm is triggered. Subscription required, sold separately.1

How does Alarm Professional Monitoring3 work? Arrow Icon

When you subscribe to Ring Protect Pro and enroll in Alarm Professional Monitoring, the monitoring center will be alerted when your Ring Alarm detects certain security issues. We’ll give you a call from a dedicated support line to see if you need an emergency response requested. If you give the go-ahead or can’t answer, the team will request for dispatch emergency responders like the police department or emergency medical services*. With Alarm Professional Monitoring, you can also immediately request these emergency services from your Ring Alarm Keypad or Ring Panic Button (Panic Button sold separately). Alarm Professional Monitoring is only available for Ring Alarm and select third party “Works with Ring”-certified devices; other Ring devices, such as Video Doorbells and Security Cameras, are not professionally monitored unless also enrolled in Virtual Security Guard.5

*In jurisdictions requiring alarm verification, Guard Response or other verification is required before emergency responders will be dispatched. Learn more about Verified Response here.

Does Ring Business provide professional smoke and carbon monoxide monitoring? Arrow Icon

No, Ring Business professional monitoring is only available for intrusion, panic and duress. Smoke and carbon monoxide monitoring is not available for a business or commercially zoned address. See Ring alarm licenses at: ring.com/licenses.

Do I need to get a permit for Ring Alarm? Arrow Icon

For Alarm Professional Monitoring3 service, permit requirements vary by jurisdiction. You may not need a permit to professionally monitor your business. However, if a permit is required our Ring Permit team will assist you to make it easy. After signing up for professional monitoring, you’ll get an email from our dedicated Permits Team with everything you need to apply for your permit. In some cases, our team will handle the entire permitting process, but for others, we’ll-help you get your permit as quickly as possible.

How can I learn more about Ring’s Alarm Professional Monitoring3 licenses? Arrow Icon

For information regarding Ring’s Alarm Professional Monitoring licenses, please visit https://ring.com/licenses.

Which compatible products are available through Ring for Business? How do they work with Ring? Arrow Icon

The eero Pro and eero Beacon, Key by Amazon & the Schlage Encode Smart WiFi Deadbolt8 offerings complement Ring’s security solutions, assisting business owners to better secure, monitor and manage their business. Businesses can improve their wifi experience with eero’s wireless mesh technology9 and the Schlage Encode Smart WiFi Deadbolt. The Schlage Encode Smart WiFi Deadbolt can be accessed via the Ring App when you have a Ring Video Doorbell or Security Cam. You can install and manage your eero devices through the free eero app.

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