Alarm Professional Monitoring1
Get the backup you need for any emergency.
Be it break-ins or medical emergencies, our Professional Monitoring team requests the help you need day or night.
24/7 Police, Fire, and Medical Emergency Response1
When your Alarm is triggered, we’ll call to confirm there’s an emergency. If you confirm or can’t answer, we can request emergency response to your home.
SOS Emergency Response
Tap the SOS Button in the Ring App to immediately request emergency services.
Virtual Security Guard
Let the pros deter threats in real time.
Have security professionals monitor the enrolled cameras on your property and actively deter any unwanted activity they see. They’re available around-the-clock and can request dispatch of emergency services when needed.
We’ll request dispatch of emergency responders when break-ins or other emergencies are detected by your Alarm.
Tap the SOS button in the Ring App to immediately request emergency services.
No matter the emergency, you decide when the police are requested.
Receive texts or phone calls when there's an incident that requires your attention.
Get live video monitoring by highly-trained security professionals when you want it.
Using Two-Way Talk or your camera's siren, security professionals can deter unwanted activity in real time.
If security professionals see an emergency, they'll automatically request the appropriate support for you.
Frequently Asked Questions
How do I enroll in Alarm Professional Monitoring?
You can enroll in Alarm Professional Monitoring by following the steps below.
- Log in to your Ring.com account (or open the Ring App).
- Go to the Menu, then select Settings > Monitoring.
- Select Professional Monitoring and complete the setup steps.
We'll send you a confirmation email to help get you started, including information on how to get a permit for your Ring Alarm (if you need it).
Do I need a subscription to Ring Home to get Professional Monitoring?
Yes. A Ring Home Standard or Premium Plan is required to add Alarm Professional Monitoring. Canadian customers, learn more about your Ring Home Plans here.
Is Alarm Professional Monitoring available in my area?
Ring Alarm Professional Monitoring is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Canadian customers, learn more about available Ring Home Plans here. In some areas, a permit is required in order to have a professionally-monitored Alarm system. If you do need a permit, we’ll email you with all the details and can help answer any questions you may have.
Are there any additional fees for Alarm Professional Monitoring?
Alarm Professional Monitoring can be added to a Standard or Premium Plan for an additional $10/mo. In some areas, there may be a fee to get your permit. If you live in an area with alarm verification rules and you choose to use Ring Alarm Guard Response, you will also be responsible for fees if a guard is dispatched. Finally, if you have a false alarm, you may also be charged a false alarm fee by your local municipality. Every jurisdiction has different rules, so you’ll need to check on your own local laws.
How does Virtual Security Guard Work?
With Virtual Security Guard2, trained security professionals from Rapid Response will monitor the enrolled Ring cameras at your home or business. You are in charge of which cameras are monitored and when. Simply set your Ring system to Home or Away Mode, and guards will start monitoring when a person is detected by Ring’s person detection feature. When a person is detected, guards can monitor motion events on your cameras, engage through Two-Way Talk and activate your enrolled camera's siren to help deter unwanted behavior, and request to dispatch emergency services if needed.
How much does Virtual Security Guard cost?
Virtual Security Guard can be added to a Ring Home Standard or Premium Plan and includes 175 monitored events for $99/month per location. Your Virtual Security Guard subscription also includes Alarm Professional Monitoring. Virtual Security Guard is only available as a monthly subscription and you can cancel for any reason. Rapid Response is the seller and provider of the camera motion monitoring service and guards. Ring bills your Ring account for this service.
I'm interested in Virtual Security Guard, how do I get started?
You'll need to have a Ring Alarm and compatible camera, and be subscribed to Ring Home Standard or Premium. You can add Virtual Security Guard from the Plans page in your Ring account. All the benefits for Alarm Professional Monitoring1 are automatically included with a Virtual Security Guard subscription.
1Professional Monitoring is an add-on plan that first requires a compatible Ring Home subscription. Both sold separately. Service available within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its monitoring center. Smoke and carbon monoxide monitoring is not available for business or commercially zoned addresses. See Ring Alarm licenses at: ring.com/licenses. Additional fees may be required for permits, false alarms, or Alarm Verified Guard Response, depending on your local jurisdiction.
2Virtual Security Guard sold by Rapid Response. Virtual Security Guard is an add-on plan that requires a compatible Ring Home subscription and an eligible device. All sold separately. Virtual Security Guard available within the U.S. (all 50 states, but not U.S. territories). Purchasing Virtual Security Guard will give you access to Ring Smoke and CO Monitoring (not available for business or commercially zoned addresses) and Ring Alarm Professional Monitoring, both of which are sold by Ring and may also be purchased as separate add-on plans. Ring does not own its monitoring center. See Ring Alarm licenses at: ring.com/licenses. Additional fees may be required for permits, false alarms, or Alarm Verified Guard Response, depending on your local jurisdiction.
