Alarm Pro Base Station mounted to a wall with the Keypad on a console next to a pair of glasses, a plant, and a small basket with keys in it.

Home Security Systems

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Frequently Asked Questions

What is the Ring Alarm and Ring Alarm Pro?

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Ring Alarm and Ring Alarm Pro are home security systems to protect any house or apartment. Security kits come with a Base Station, Contact Sensor, Motion Detector, Keypad and Range Extender.

Place Contact Sensors on any door or window in your home, and the Motion Detector in any room of your home, and you’ll get mobile notifications when your door or window is opened or motion is detected. Please note: Ring Alarm and all Ring Alarm accessories requires a subscription for in-app features and digital notifications, including digital arming/disarming. Subscription sold separately. View ring.com/protect-plans for pricing and details.

Ring Alarm Pro gives you a Ring Alarm for trusted physical security, and a built-in eero Wi-Fi 6 router for fast wifi and network security in a single system. Unlike traditional home security systems, Ring Alarm Pro also offers optional layers of backup protection to help stay connected in case the power or internet goes out. By combining Alarm Pro with a Ring Protect Pro plan, you have more protection, and more ways to secure your home.

Do I have to purchase the kit? Or can I buy it piece-by-piece?

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The Ring Alarm Security Kit comes with everything you need to protect your home. The Base Station controls your entire Ring Alarm system and is only available in a kit.

For upgraded protection, Ring Alarm Pro comes in Kits as well. Or, purchase the Alarm Pro Base Station on its own and customize a security system exactly to your home's needs.

Additional Contact Sensors, Motion Detectors, Keypads, Range Extenders and future Ring Alarm components can be purchased separately to expand the coverage of both systems. These will connect with the Base Station at your home to protect your entire property. They both also work with Ring cameras, Ring Video Doorbells, Alexa-enabled Echo devices, and more. Please note: Integration with Ring Alarm requires a subscription (sold separately). Learn more here.

With Ring Alarm pro you can add eero 6 Extenders to expand coverage and Ring Power Packs for additional back up power.

What’s the difference between Ring Alarm and Ring Alarm Pro?

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Ring Alarm Pro gives you the trusted security and customizable features of Ring Alarm plus an eero Wi-Fi 6 router built in for network security and fast, reliable internet. The Ring Protect Pro Plan also offers 24/7 Backup Internet5 that is only available for use with a Ring Alarm Pro Base Station, giving you cellular internet connectivity when there’s no internet access available.

Does Ring offer professional monitoring1 and how much does it cost?

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Yes, you can enroll in 24/7 professional monitoring with fire and medical emergency support for $20 / month / location with the Ring Protect Pro subscription.

Do I need Ring Protect Pro to get professional monitoring1?

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Yes. Professional monitoring for Ring Alarm systems is only available with a Ring Protect Pro plan. Ring Protect Pro is not available in Canada. Canadian customers, learn more about your Protect Plans here.

How do I control Ring Alarm and Ring Alarm Pro?

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Use the Keypad. Ring Alarm Pro provides three Security Modes to control your smart home security system:
Away mode arms all of your Contact Sensors and Motion Sensors, by default. Disarmed mode disarms your security devices so you can come and go.
Home mode arms Contact Sensors around the perimeter of your home, by default.

Subscribe to Ring Protect, sold separately, to easily arm and disarm your system with the free Ring App (compatible with iOS and Android phones and tablets).
For Ring Alarm Pro, while you can control your wireless security system from the Ring App, to control and manage your wifi, you do so from the eero app.

What happens if the power goes out?

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Ring Alarm comes with a 24-hour backup battery that kicks in whenever the power at home goes out. You can also get cellular backup4 with a Ring Protect Pro subscription, giving you essential security features to help protect your home during an outage.
With Ring Alarm Pro, when the power goes out you have two options:

  1. Alarm Pro has an internal backup battery inside the Base Station that can provide backup power. When using the internal battery, you may have limited access to Alarm features only.
    Ring Power Packs (sold separately) can provide external battery backup for your Alarm Pro.
  2. Connect up to four fully-charged Power Packs to a single Alarm Pro to keep it working for hours and all Alarm Pro features will be available.

Ring Power Packs can also be used to provide backup power to your eero 6 Extenders, which will keep your expanded wifi network up if you lose power.

Does Ring Alarm and Ring Alarm Pro offer professional monitoring1 for commercial businesses?

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Yes, Professional monitoring is available for commercial businesses. However, smoke and carbon monoxide monitoring is not available at a business or commercially zoned address.

Learn more about our business security offerings, including professional monitoring at ring.com/business.

Is professional monitoring1 available in my area?

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Ring Alarm 24/7 monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Canadian customers, learn more about your Protect Plans here.
In some areas, a permit is required in order to have a professionally-monitored alarm system.

Can I try professional monitoring1 before I subscribe?

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Yes. Every new Ring Alarm comes with a free* 30-day trial of Ring Protect Pro. If you enroll in professional monitoring during your trial, you get 24/7 emergency response when you need it most, and enjoy the other benefits of Ring Protect Pro. For the first 7 days of professional monitoring, you can take advantage of our 7-Day Practice Period designed to help you learn the ins and out of your Ring Alarm and avoid false alarms. Before your trial is over, we’ll remind you to subscribe to Ring Protect Pro on Ring.com to keep your alarm professionally monitored.

*Free trial is not applicable for locations with an existing Ring Protect subscription. Terms and limitations apply. See Ring Protect Subscription Plans for more information.

How do I upgrade my Ring Alarm to Ring Alarm Pro?

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All your existing Alarm sensors will still work with Ring Alarm Pro. You can upgrade by simply swapping out your Alarm Base Station with the Alarm Pro Base Station. Then, simply open the Ring App, begin to set up your Ring Alarm Pro Base Station, and choose the location which has the Ring Alarm Base Station that you’d like to replace. The app will help you save your Ring Alarm settings and devices, then restore them to your new Alarm Pro Base Station after it’s set up on your Ring account.

Do I need to get a permit to use Ring Alarm?

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If you have signed up for 24/7 professional monitoring2, you may need a permit to request dispatch emergency services. After signing up for Ring Protect Pro, you’ll get an email from our dedicated Permits Team so you can have everything you need to apply for your permit. In some cases, our team will handle the entire permitting process, but for others, we’ll walk you through every step to help you get your permit as quickly as possible.

Does Ring have special programs for HOAs and communities?

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Yes, we offer a number of customizable options and promotions to help keep communities safe. Please visit our community programs page to learn more.

How does Virtual Security Guard Work?

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With a Virtual Security Guard subscription, Rapid Response's trained security professionals will monitor motion events captured on your Ring cameras for your home or business. You are in charge of which Ring cameras are monitored and when. Simply set your Ring Alarm to Home or Away Mode, and Rapid Response’s trained agents will start monitoring. Rapid Response agents can quickly check Live View, see if people are in the frame, and depending on the situation, can intervene on your behalf.

Why should I use Virtual Security Guard?

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We know that your time is valuable and you may not be able to review every camera motion alert taking place on your property. With Virtual Security Guard, trained agents can view real-time motion events taking place on your property when a person is detected, to help keep your property or business protected so you can focus on what's important.

I'm interested in Virtual Security Guard, how do I get started?

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To get started you'll need a Ring Alarm, a compatible camera, a compatible Ring Protect subscription and be enrolled in Professional Monitoring

You can add Virtual Security Guard9 to a compatible Ring Protect subscription by logging into the Protect Plan page of your Ring Account and clicking "Purchase Virtual Security Guard".

How much does Virtual Security Guard cost?

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You can add Virtual Security Guard9 to a compatible Ring Protect subscription for an additional $99/month per location. Virtual Security Guard is only available as a monthly subscription and you can cancel anytime. Rapid Response is the seller and provider of the camera motion monitoring service and agents. Ring bills your Ring account for this service.

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