Understanding Ring Alarm Guard Response

Guard Response is a Professional Protection service that verifies emergencies and requests help if needed—even when you’re away—by sending a trusted guard to your location when your system is triggered.

Ring Alarm Guard Response

In some areas, police and fire departments require that certain security system signals are verified before emergency responders can be dispatched.

Acceptable verification options may include:

1. Visual verification:

   An eyewitness at the location sees that it’s a true emergency.
2. Live feed verification:

    Your camera’s live feed indicates that there is a real emergency.
3. Guard Response:

   A service offered with your Ring Alarm.

Guard Response will request an unarmed guard from a trusted, third-party service to your location to verify an alarming event and then contact emergency responders directly. The guard will not intervene in an emergency.

Guard Response is easy to use. Sign up using the Ring app and you will only be charged if and when you use it. Guard Response costs $75 per response.

Opt into Guard Response

1. Open the

   Ring app.
2. Tap the

   menu (•••)

   .
3. Tap

   Settings.
4. Tap

   Monitoring.
5. Under

   Type

   , tap

   Professional.
6. When prompted, tap

   Opt In

   for Guard Response.

Receive Guard Response text messages

Ensure you and your emergency contacts get updates on Guard Response arrival times, receive the final report after an emergency, or cancel Guard Response requests by opting into receiving text notifications.

1. Open the Ring app
2. Tap the

   menu (•••)

   .
3. Tap

   Settings

   .
4. Tap

   Monitoring

   .
5. Tap

   Emergency Contacts

   .
6. Select the emergency contact that would like to receive SMS Texts.
7. Check the box next to

   Receive Text Notifications

   .

Repeat these steps to opt into SMS text messages for each emergency contact. You can also opt into receiving texts from Ring when you first sign up for Ring Alarm Guard Response.

What happens when verified response is required

The monitoring center will first attempt to call all emergency contacts. Then, depending on the type of alarm signal that has been triggered, you will have one of the following verified response experiences:

Burglar Alarm Signals

If you have opted into Guard Response as a part of the Alarm Professional Monitoring¹ add-on service with your Ring Home Standard or Premium plan subscription, and your Ring Alarm or Ring Alarm Pro sends a Burglar Alarm Signal to the monitoring center:

• If no one can be reached, the monitoring center will request Guard Response.
• If any contacts answer the phone but none can remember the verbal password, Guard Response is requested.
• If any contact answers the phone, correctly says the verbal password, and asks for help, the monitoring center will request Guard Response.
• If a contact does not remember the verbal password but asks for help, the monitoring center will request Guard Response.
• If a Guard Response is necessary, the guard will drive to your location and see if there is a real emergency or a false alarm. If there is an emergency, the guard will call emergency responders directly.

Smoke Alarm Signals

For jurisdictions where verified response isn't required for smoke alarms, fire emergency response will be sent directly to your location instead of a guard. Get information for all other locations' standard smoke alarm response plan.

If you have opted-in for Guard Response and your Ring Alarm or Ring Alarm Pro sends a smoke alarm signal to the monitoring center:

• The monitoring center will attempt to contact your first emergency contact.
• If no one answers, the monitoring center will request Guard Response.
• If your first emergency contact answers, the monitoring center will request Guard Response unless it’s a false alarm and the contact cancels.
• The monitoring center will attempt to call the emergency contacts to notify them that the Guard Response has been dispatched.

Panic, SOS, and Duress Alarm Signals

Panic², SOS³, and Duress signals do not require verification. Learn more about standard alarm response plans for Panic, SOS, and Duress.

Opt out of Guard Response

If you opt out of Guard Response and neither you nor your emergency contact can be reached, no guard will be requested. Depending on the rules of the area where you live, this may also mean that the monitoring center cannot request emergency response or local emergency responders may refuse to respond to the dispatch.

If you opt out of Guard Response and you or your emergency contact answer the phone call from the monitoring center, you will be given a one-time option to have a Guard Response service visit your home to verify that there’s a true emergency. If you request this service, you will be billed for a fee of $75.00 for the response.