Your privacy is our priority.

privacy security

At the core of Ring, and guiding every action we take, is respect for the privacy and security of our neighbors (what we call our customers). This includes giving our neighbors effective, easy-to-use and affordable products and services to help protect their homes. It also means taking extremely seriously the privacy, security and control of their devices and personal information. Below you will find Ring’s guiding pillars.

Our Privacy Pillars

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Privacy and security built in.

From the initial idea to the final product, privacy and security are at the core of the decisions we make at Ring.

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Customers have control.

Ring provides customers control over who’s able to see and access their videos, devices and personal information.

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Commitment to transparency.

We’re committed to being transparent about our privacy and security practices.

Keeping your videos safe

Encrypted private videos
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This helps protect your videos from unauthorized people viewing them. Please see the Video Encryption page in Control Center for more information.

Restricted video access
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You’re in control of who you grant video access to.

Secure video storage
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With a Ring Protect Plan, your videos are securely stored in the cloud and can be deleted at any time. Your videos will be permanently deleted from our servers according to the storage period on your plan. Learn more.

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Keeping your videos safe Video

Keeping your account secure

Two-Step Verification
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This mandatory second layer of verification helps prevent unauthorized access to your Ring account. Learn more.

Shared users
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You choose who to share your account with, and have control over which Ring devices they can access. You can remove any user at any time. Learn more.

Extra layers of protection
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You will receive an email notification any time a new device logs into your Ring account. Learn more.

Active account protection
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We’ll take steps to monitor and block potentially unauthorized login attempts into your Ring account.

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You’re in control

Control from one place
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Control Center allows you to view and control important privacy and security settings from one dashboard in the Ring App. Learn more.

Verify your devices
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See all devices (phones, tablets, computers) that are logged into your Ring account. Click “Remove all” to force devices to logout.

Manage linked accounts
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View and manage the services you authorized to link to your Ring account via Ring authentication, like Alexa, and IFTTT. You can remove any individual service, at any time.

Video request notifications
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Easily opt out of receiving video request notifications at any time.

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Keeping all your online accounts safe

Create unique passwords

Create unique passwords for your various online accounts. Do not reuse your username and passwords across multiple accounts.

Two-Step Verification

Two-step verification adds an extra layer of security to all your accounts, helping ensure that you’re the only one able to access them, even if someone has access to your password. Learn More.

Add a PIN to your mobile phone account

Adding a PIN to your mobile account adds an extra layer of security that helps prevent attackers from taking over your mobile phone account. You can add a PIN from the account security section of your wireless carrier’s website, or by calling your carrier’s customer support.

Stay up-to-date

New features and security updates are constantly being added to your devices and apps, including your Ring App. So make sure you stay up-to-date with the latest security updates.

Watch out for phishing scams

Phishing is when a bad actor attempts to trick you with a fake email or text that claims to be legitimate to gain access to your login credentials. If you notice a suspicious email or text that falsely claims to come from Ring, report it to our security team at security@ring.com

Use a password manager

Password managers help you remember different passwords for multiple accounts. This helps you keep track of all your unique passwords. Password managers are available either as standalone apps, or are also available as extensions to popular browsers like Safari or Chrome.

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FAQs

When does Ring record or store my videos? Arrow Icon

If you do not have a Ring Protect Plan, Ring does not record or store your videos, but you can still view your device's live video stream (Live View).

If you do have a Ring Protect Plan (including a free trial), Ring records and stores videos when motion is detected by your device (including motion detected via Linked Devices), the video doorbell button is pressed, or you initiate Live View. Stored recordings are automatically deleted following the expiration of your Ring Protect Plan’s applicable storage period. For additional information regarding Ring’s video storage periods, see here.

What about videos I’ve created a share link for? Arrow Icon

Currently, videos shared via a share link are not deleted following the expiration of your Ring Protect Plan’s applicable storage period, like videos stored in your Ring account. We’re working on bringing this functionality to the Control Center soon, but if you wish to delete these videos in the meantime, please reach out to our support team at ring.com/callus.

How can I access and view my recordings? Arrow Icon

If you have a Ring Protect Plan (including a free trial), you can access your stored recordings, download them, manually delete them one by one or delete them all at once in the Ring app or on Ring.com. Stored recordings are automatically deleted following the expiration of your Ring Protect Plan’s applicable storage period. For additional information regarding Ring’s video storage periods, see here.

How secure are my recordings? Arrow Icon

We have taken measures to help secure Ring devices from unauthorized access. These measures include restricting installation of third-party applications on the device, rigorous security reviews, software security development requirements, and encryption of communication between Ring devices with services such as AWS cloud storage services. Ring secures video recordings in transit and stores them on secure AWS servers. We use a combination of AES encryption (Advanced Encryption Standard) and TLS (Transport Layer Security) to secure data between Ring devices and AWS, and we encrypt data between Ring devices using AES encryption, TLS and SRTP (Secure Real Time Protocol).

Who can view my recordings? Arrow Icon

You’re in control of who you grant video access to. You can add Shared Users to your account, who will then be able to view and download video recordings on the account. You can also share video recordings via text or email by creating a share link to the recording. After a share link has been created, the video recording may be viewed and downloaded by anyone with the share link ID. Additionally, you can make your videos publicly available by posting them on the Internet (including by posting them to the public social media app Neighbors by Ring).

Why should I add Shared Users? Arrow Icon

Shared Users allow you to share device access with family, roommates, and others without sharing your login credentials. Shared Users can answer and receive alerts, view video recordings, and modify their personal alert settings, but they cannot delete videos, delete devices, or change device settings.

For help adding someone as a Shared User, please click here.

If I request Ring’s assistance with troubleshooting my device or video recordings, will Ring view my video recordings? Arrow Icon

If you are having issues with your device or video recordings, you can request assistance from Ring community support agents. Depending on the issue, they may request permission from you to view your video recordings in connection with troubleshooting the issues. You choose whether to provide Ring with limited, short-term access to view your video recordings, solely to troubleshoot the issues. These video recordings are not viewed, shared, or used by Ring for any other purpose.

Does Ring view recordings for research and development? Arrow Icon

A small number of video recordings are viewed by our research and development team to improve Ring’s products, services and technology. These video recordings are either from customers who have made them publicly available (by posting them on the Neighbors App or otherwise on the Internet), or from customers, team members and their friends and family who have given us explicit permission to use them for this purpose (which they may revoke at any time).

Does Ring share video recordings with law enforcement agencies? Arrow Icon

In response to legal requests from law enforcement agencies, we will not, without the customer’s consent, disclose video recordings unless necessary to comply with the law or there is an emergency involving imminent danger of death or serious physical injury to a person. We object to overbroad or otherwise inappropriate demands as a matter of course. Unless prohibited from doing so or Ring has clear indication of illegal conduct in connection with the use of Ring products or services, Ring notifies customers before disclosing content information. For additional information, see our law enforcement guidelines.

If I use the Neighbors App, does that give Ring team members the right to view all of my video recordings? Arrow Icon

No. Ring team members, similar to other members of the general public, can only view the video recordings that you have elected to make publicly available by posting them on the Neighbors App (or otherwise on the Internet).

Can Ring team members activate and view my live stream? Arrow Icon

No. Ring team members cannot activate and view live streams from your Ring device.

Does Ring sell customer information to third parties? Arrow Icon

No.

What is Ring’s stance on facial recognition technology? Arrow Icon

Ring does not use facial recognition technology in any of its devices or services, and will neither sell nor offer facial recognition technology to law enforcement.

Privacy Notice
Take a more detailed look at our privacy notice by clicking here

Access to or Deletion of Personal Information
You may have the right under applicable law to request information about the collection of your personal information by Ring, or access to or deletion of your personal information. If you wish to do so, please visit here or contact Customer Service. Depending on your choices, certain services may be limited or unavailable.

Unsubscribing
If you'd like to opt-out of marketing and other non-transactional communications from Ring, email unsubscribe@ring.com or click the Unsubscribe link at the bottom of an email you've received from Ring. You will not be able to opt out of important or transactional communications from us, for example, billing confirmations and reminders, device updates, security-related communications, and service announcements. See our Privacy Notice for more information.

Cookie Policy
View our cookie policy by clicking here.

If you have any questions or concerns, please email us at privacy@ring.com