Your privacy is our priority.
Our Privacy Pillars
Privacy and security built in.
From the initial idea to the final product, privacy and security are at the core of the decisions we make at Ring.
Customers have control.
Ring provides customers control over who’s able to see and access their videos, devices and personal information.
Commitment to transparency.
We’re committed to being transparent about our privacy and security practices.
Keeping all your online accounts safe
Create unique passwords
Create unique passwords for your various online accounts. Do not reuse your username and passwords across multiple accounts.
Two-step verification adds an extra layer of security to all your accounts, helping ensure that you’re the only one able to access them, even if someone has access to your password. Learn More.
Add a PIN to your mobile phone account
Adding a PIN to your mobile account adds an extra layer of security that helps prevent attackers from taking over your mobile phone account. You can add a PIN from the account security section of your wireless carrier’s website, or by calling your carrier’s customer support.
New features and security updates are constantly being added to your devices and apps, including your Ring App. So make sure you stay up-to-date with the latest security updates.
Watch out for phishing scams
Phishing is when a bad actor attempts to trick you with a fake email or text that claims to be legitimate to gain access to your login credentials. If you notice a suspicious email or text that falsely claims to come from Ring, report it to our security team at firstname.lastname@example.org
Use a password manager
Password managers help you remember different passwords for multiple accounts. This helps you keep track of all your unique passwords. Password managers are available either as standalone apps, or are also available as extensions to popular browsers like Safari or Chrome.
If you do not have a Ring Protect Plan, Ring does not record or store your videos, but you can still view your device's live video stream (Live View).
If you do have a Ring Protect Plan (including a free trial), Ring records and stores videos when motion is detected by your device (including motion detected via Linked Devices), the video doorbell button is pressed, or you initiate Live View. Stored recordings are automatically deleted following the expiration of your Ring Protect Plan’s applicable storage period. For additional information regarding Ring’s video storage periods, see here.
Currently, videos shared via a share link are not deleted following the expiration of your Ring Protect Plan’s applicable storage period, like videos stored in your Ring account. We’re working on bringing this functionality to the Control Center soon, but if you wish to delete these videos in the meantime, please reach out to our support team at ring.com/callus.
If you have a Ring Protect Plan (including a free trial), you can access your stored recordings, download them, manually delete them one by one or delete them all at once in the Ring app or on Ring.com. Stored recordings are automatically deleted following the expiration of your Ring Protect Plan’s applicable storage period. For additional information regarding Ring’s video storage periods, see here.
We have taken measures to help secure Ring devices from unauthorized access. These measures include restricting installation of third-party applications on the device, rigorous security reviews, software security development requirements, and encryption of communication between Ring devices with services such as AWS cloud storage services. Ring secures video recordings in transit and stores them on secure AWS servers. We use a combination of AES encryption (Advanced Encryption Standard) and TLS (Transport Layer Security) to secure data between Ring devices and AWS, and we encrypt data between Ring devices using AES encryption, TLS and SRTP (Secure Real Time Protocol).
You’re in control of who you grant video access to. You can add Shared Users to your account, who will then be able to view and download video recordings on the account. You can also share video recordings via text or email by creating a share link to the recording. After a share link has been created, the video recording may be viewed and downloaded by anyone with the share link ID. Additionally, you can make your videos publicly available by posting them on the Internet (including by posting them to the public social media app Neighbors by Ring).
Shared Users allow you to share device access with family, roommates, and others without sharing your login credentials. Shared Users can answer and receive alerts, view video recordings, and modify their personal alert settings, but they cannot delete videos, delete devices, or change device settings.
For help adding someone as a Shared User, please click here.
If you are having issues with your device or video recordings, you can request assistance from Ring community support agents. Depending on the issue, they may request permission from you to view your video recordings in connection with troubleshooting the issues. You choose whether to provide Ring with limited, short-term access to view your video recordings, solely to troubleshoot the issues. These video recordings are not viewed, shared, or used by Ring for any other purpose.
A small number of video recordings are viewed by our research and development team to improve Ring’s products, services and technology. These video recordings are either from customers who have made them publicly available (by posting them on the Neighbors App or otherwise on the Internet), or from customers, team members and their friends and family who have given us explicit permission to use them for this purpose (which they may revoke at any time).
In response to legal requests from law enforcement agencies, we will not, without the customer’s consent, disclose video recordings unless necessary to comply with the law or there is an emergency involving imminent danger of death or serious physical injury to a person. We object to overbroad or otherwise inappropriate demands as a matter of course. Unless prohibited from doing so or Ring has clear indication of illegal conduct in connection with the use of Ring products or services, Ring notifies customers before disclosing content information. For additional information, see our law enforcement guidelines.
No. Ring team members, similar to other members of the general public, can only view the video recordings that you have elected to make publicly available by posting them on the Neighbors App (or otherwise on the Internet).
No. Ring team members cannot activate and view live streams from your Ring device.
Ring does not use facial recognition technology in any of its devices or services, and will neither sell nor offer facial recognition technology to law enforcement.