Real-time protection.
Real, trusted agents.
Meet the trusted monitoring team, Rapid Response.
With nearly 30 years of experience, Rapid Response utilizes the latest technology to help keep today’s homes and businesses safe. Their agents undergo extensive response training to better protect you, your family, and your property.
Protection for homes.
Whether you’re on vacation or in a remote location away from home, agents can address suspicious behavior, helping to prevent crime before it happens.
Backup for businesses.
Be it a warehouse or a storefront, agents are there for the business you built. This means helping to minimize or even prevent property damage, theft, break-ins, and more.
What you need to qualify.
To take advantage of Virtual Security Guard’s real-time camera motion monitoring in the U.S.1, you’ll need:
Compatible Security Cameras1
Rapid Response’s trained agents will only monitor your compatible cameras1. Easily change which cameras you want monitored from the Ring Control Center in the Ring app or Ring.com.
Compatible Ring Protect Plan
You must have an active Ring Protect Pro or a Protect Plus (1st Gen) subscription at your location and be enrolled in alarm professional monitoring2.
Ring Alarm with Professional Monitoring2
You must own a Ring Alarm and be enrolled in alarm professional monitoring through your compatible Ring Protect subscription.
Sign up to get on the interest list.
Virtual Security Guard* is expected to start at $99/month per enrolled location. Enter your email below to be notified when it's available for purchase.
*Requires compatible Ring Protect subscription, Ring Alarm with professional monitoring2 enrollment, all sold separately.
Meet Amazon Astro, your robot for monitoring.
Astro is designed to help you monitor your property by navigating around defined spaces on its own—patrolling and investigating detected events. When paired with Virtual Security Guard1, Astro can immediately head to the area of a tripped Ring Alarm sensor2 while agents assess the situation and take appropriate action - all in real-time, day or night.
We're testing with a small group of business customers in the coming months. Stay tuned for more updates.
Frequently Asked Questions
With a Virtual Security Guard subscription1, Rapid Response's trained security professionals will monitor motion events captured on your Ring cameras for your home or business. You are in charge of which Ring cameras are monitored and when. Simply set your Ring Alarm to Home or Away Mode, and Rapid Response’s highly trained guards will start monitoring. Rapid Response agents can quickly check Live View, see if people are in the frame, and depending on the situation, can intervene on your behalf.
We know that your time is valuable and you may not be able to review every camera motion alert taking place on your property. With Virtual Security Guard, trained third-party monitoring guards can view real-time motion events taking place on your property when a person is detected, to help keep your property or business protected so you can focus on what's important.
Rapid Response is an industry-leading professional monitoring company. Their trained specialists are available 24/7/365 to provide monitoring for the Ring devices you choose.
You have complete control when agents monitor your cameras for motion events. The service is only activated for the eligible cameras you choose and only when your Ring Alarm is in Home or Away Mode. Cameras are opted-out of virtual monitoring by default, and you choose the cameras you want enrolled. Additionally, agents are only able to view videos in real-time as part of Live View when a camera motion event is triggered on an enrolled camera, and cannot download, save, share any videos, or see your event history1, 2.
Choosing which cameras to monitor: Default settings limit camera motion monitoring to only eligible Ring Doorbells and cameras of your choosing and are default off at sign-up. You can easily change which cameras you want monitored from the Ring Control Center from your Ring app or Ring.com.
Choosing when agents will monitor by setting modes from your Ring app or on Ring.com: On your Ring app or Ring.com, there are three modes to control monitoring. When the mode is Disarmed, Virtual Security Guard is inactive and agents will not monitor any cameras. When the mode is set to Armed Home or Armed Away, agents will monitor your cameras.
Choosing additional levels of controls:
Privacy Zones: These control which area within a camera’s field of view the agents can and cannot see. If you set a Privacy Zone, this appears as a black box to the Virtual Security Guard agent and they cannot view this area. In addition, if you turn off Audio Streaming and Recording on a specific device, agents will not be able to hear audio on that device in the Agent Tool.
Motion Zones: These control which motion events are sent to agents for review. Motion events that occur within your set Motion Zones will be reviewed by agents, while events outside will not. Once under review, agents will still see the camera’s entire field of view with the exception of areas covered by Privacy Zones.
Virtual Security Guard is not available for purchase yet. Sign up for the Interest List and you'll be notified once it's available.
Supported ONVIF-compatible cameras can be enrolled into Virtual Security Guard. If you have ONVIF-compatible cameras set up in the Ring App, you will also need a Ring Alarm with professional monitoring enabled and an elgible Ring Protect Plan3.
1 Virtual Security Guard is available only within the U.S. (all 50 states, but not U.S. territories), and is an add-on service that requires enrollment, and the following: a subscription fee per enrolled location in addition to a compatible Ring Protect plan and a Ring Alarm system (both sold separately), and Ring Alarm professional monitoring. Rapid Response is the seller and provider of the camera motion monitoring service and agents. Ring bills your Ring account for this service. Virtual Security Guard subscription fee includes 175 monitored motion events per month. Opt into Extra Events for an additional cost. Virtual Guard services are only available with eligible doorbells and cameras. Learn more here.
2 A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for commercial properties. See Ring alarm licenses at: ring.com/licenses. Additional permit or false alarm fees may apply depending on your local jurisdiction. Additional charges may apply in areas that require permits or guard response service for alarm verification.
3 ONVIF-compatible cameras are not made by Ring. Not all ONVIF-compatible cameras have been tested for interoperability by ONVIF, and not all ONVIF-compatible cameras may be supported in the Ring app. Only ONVIF Conformant products are verified to be interoperable by ONVIF. Learn more about ONVIF and its ONVIF standard at https://www.onvif.org/. For the list of compatibility requirements for the Ring app, refer to this link.