Customize what Virtual Security Guard agents observe.
Virtual Security Guard providers, like Rapid Response, will have real-life agents who will only monitor motion events on the cameras1 you want, when you want. Update your settings at any time in the Ring Control Center.
Agents engage when you can’t.
Agents can engage through Two-Way Talk and trigger a camera siren to help deter unwanted behavior.
Backup is on the way.
If emergency services are needed, the agent can request dispatch to the property.
Frequently Asked Questions
With a Virtual Security Guard subscription1, Rapid Response's trained security professionals will monitor motion events captured on your Ring cameras for your home or business. You are in charge of which Ring cameras are monitored and when. Simply set your Ring Alarm to Home or Away Mode, and Rapid Response’s highly trained guards will start monitoring. Rapid Response agents can quickly check Live View, see if people are in the frame, and depending on the situation, can intervene on your behalf.
We know that your time is valuable and you may not be able to review every camera motion alert taking place on your property. With Virtual Security Guard, trained third-party monitoring guards can view real-time motion events taking place on your property when a person is detected, to help keep your property or business protected so you can focus on what's important.
Rapid Response is an industry-leading professional monitoring company. Their trained specialists are available 24/7/365 to provide monitoring for the Ring devices you choose.
You have complete control when agents monitor your cameras for motion events. The service is only activated for the eligible cameras you choose and only when your Ring Alarm is in Home or Away Mode. Cameras are opted-out of virtual monitoring by default, and you choose the cameras you want enrolled. Additionally, agents are only able to view videos in real-time as part of Live View when a camera motion event is triggered on an enrolled camera, and cannot download, save, share any videos, or see your event history1, 2.
Choosing which cameras to monitor: Default settings limit camera motion monitoring to only eligible Ring Doorbells and cameras of your choosing and are default off at sign-up. You can easily change which cameras you want monitored from the Ring Control Center from your Ring app or Ring.com.
Choosing when agents will monitor by setting modes from your Ring app or on Ring.com: On your Ring app or Ring.com, there are three modes to control monitoring. When the mode is Disarmed, Virtual Security Guard is inactive and agents will not monitor any cameras. When the mode is set to Armed Home or Armed Away, agents will monitor your cameras.
Choosing additional levels of controls:
Privacy Zones: These control which area within a camera’s field of view the agents can and cannot see. If you set a Privacy Zone, this appears as a black box to the Virtual Security Guard agent and they cannot view this area. In addition, if you turn off Audio Streaming and Recording on a specific device, agents will not be able to hear audio on that device in the Agent Tool.
Motion Zones: These control which motion events are sent to agents for review. Motion events that occur within your set Motion Zones will be reviewed by agents, while events outside will not. Once under review, agents will still see the camera’s entire field of view with the exception of areas covered by Privacy Zones.
Virtual Security Guard is not available for purchase yet. Sign up for the Interest List and you'll be notified once it's available.
Supported ONVIF-compatible cameras can be enrolled into Virtual Security Guard. If you have ONVIF-compatible cameras set up in the Ring App, you will also need a Ring Alarm with professional monitoring enabled and an elgible Ring Protect Plan3.