Emergency support when you need it.
Get extra help for break-ins, fires, floods and more.
Peace of Mind
Worry less with 24/7 help on standby.1
Professional Backup
Security pros are ready to act in an instant.
Video Verification2
Get enhanced response with live video access.3
Non-Stop Protection
We're there for you when you're away.
Your protection plan in action.
Our professional agents verify alerts and request dispatch from emergency services when needed. Here's what happens if your system is triggered.
Real-Time Notification
You’ll receive a real-time notification in the Ring app when your sensors are triggered.
Video Verification
With permission, agents can temporarily access live and recently recorded video for enhanced emergency response.3 Learn more about Ring’s Privacy.
Confirmation Call
As soon as sensors alert our Professional Monitoring center, agents call from a dedicated support line to see if you need further assistance.
Emergency Response
Agents will request emergency response to your home if requested or if there is no answer. Fire department dispatch will be requested during every carbon monoxide emergency.
Ring Sensors
Protection that works where you want, powered by Amazon Sidewalk. No hubs, no Wi-Fi range limitations, no worries.4
Ring Alarm Security Systems
Add professional monitoring to a pre-configured Alarm Kit designed for common home layouts. Includes a base station with cellular backup6 so your system stays connected.
Ring Protect Plans
Intelligent Features
Monitoring Services
Advanced Alarm Features
Add-Ons
Ring Help.
Frequently Asked Questions
How do I enroll in Professional Monitoring?
You can enroll in Professional Monitoring by following the steps below.
-
1. Log in to your Ring.com account (or open the Ring App).
2. Go to the Menu, then select Settings > Monitoring.
3. Select Professional Monitoring and complete the setup steps.
We'll send you a confirmation email to help get you started, including information on how to get a permit for your Ring Alarm (if you need it).
Do I need a subscription to Ring Protect to get Professional Monitoring?
Yes. A Ring Pro is required to enable Professional Monitoring. Every new Ring Alarm System or Ring Sense device comes with a free 30-day trial of Ring Protect. Canadian customers, learn more about your Ring Protect Plans here.
Is Professional Monitoring available in my area?
Ring Professional Monitoring is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Canadian customers, learn more about available Ring Protect Plans here. In some areas, a permit is required in order to have a professionally-monitored Alarm system. If you do need a permit, we’ll email you with all the details and can help answer any questions you may have.
Are there any additional fees for Professional Monitoring?
Professional Monitoring is included in Ring Protect Pro and Virtual Security Guard plans at no additional cost. In some areas, there may be a fee to get your permit. If you live in an area with alarm verification rules and you choose to use Ring Alarm Guard Response, you will also be responsible for fees if a guard is dispatched. Finally, if you have a false alarm, you may also be charged a false alarm fee by your local municipality. Every jurisdiction has different rules, so you’ll need to check on your own local laws.
How do I enroll in Professional Monitoring?
You can enroll in Professional Monitoring by following the steps below.
- Log in to your Ring.com account (or open the Ring app).
- Go to the Menu, then select Settings > Monitoring.
- Select Professional Monitoring and complete the setup steps.
We'll send you a confirmation email to help get you started, including information on how to get a permit for your Ring Alarm (if you need it).
What types of monitoring are included in Professional Monitoring?
Professional Monitoring includes monitoring support for intrusion, panic, duress and SOS Emergency Response. You can also add additional devices to get monitoring for smoke, carbon monoxide, water/flooding, cold temperatures, and audible glass break. If your Alarm sensors are triggered, the Monitoring Center will call you and your emergency contacts to check if you need help. If you confirm that assistance is needed or if we can’t reach you, we will request emergency services to your home. These additional monitoring services are included in Alarm Professional Monitoring when you add the required devices to your Ring Alarm or Ring Sensors.
Can I get Professional Monitoring for my small business?
Yes, Professional Monitoring is available for businesses. However, smoke and carbon monoxide monitoring is not available at a business or commercially zoned address. See Ring Alarm licenses at: ring.com/licenses.
1 Compatible Ring subscription is required to enroll in Professional Monitoring. Service available in all 50 U.S. states (territories not included) and in Canada (excluding Quebec). Ring does not own its monitoring center. Smoke and carbon monoxide monitoring is not available for business or commercially zoned addresses. See Ring Alarm licenses at: ring.com/licenses. Additional fees may be required for permits, false alarms, or Alarm Verified Guard Response, depending on your local jurisdiction.
2 Ring camera or doorbell required. Sold separately.
3 Actual police response times vary by jurisdiction and are determined by local law enforcement agencies based on their policies, priorities, and available resources. Priority dispatch classification for video-verified alarms is available only in participating jurisdictions. Video verification service does not guarantee faster response times.
4 Coverage may vary by location and is subject to change or interruption. To check approximate Amazon Sidewalk coverage in your area here.
5 Compatible Ring subscription required. Alarm Cellular Backup uses a third-party carrier.
6 Your Ring motion event videos in the cloud are stored, up to 180 days from recording. Modifying your video storage duration affects only recordings created after the change is applied.
7 Available for select Ring video doorbells and/or cameras.
8 "Eligible Ring Devices" are select Ring devices under the 1-year manufacturer's warranty period which are added to an active subscription plan that includes extended warranty coverage. In the U.S., in lieu of the Ring extended warranty, coverage plans are provided via a service contract administered by Allstate Protection Plans; terms available here. The cost for the Allstate Protection Plan is included in the cost of the Ring subscription plan. In the U.S., you have the option to purchase a standalone device protection plan on www.amazon.com.
9Requires Alexa+ enabled. Availability limited to mobile devices with select primary languages.
10 Compatible Ring subscription required. Features not available for customers in Illinois due to state-specific legislation. Unusual Event Alerts, Video Descriptions, and Single Event Alert, and Active Warnings availability limited to mobile devices with select primary languages. Unusual Event Alerts trains off Video Descriptions and may be impacted by the number of events and other device limitations. Learn More.
11Compatible Ring subscription and select devices required. Recognition range and accuracy may vary by device model and environmental conditions. Familiar Faces is not available for customers in Illinois, Texas, and Portland, Oregon due to specific legislation.
12 Eligible device required. Service available in all 50 U.S. states (territories not included). Ring does not own its monitoring center. See Ring Alarm licenses at: ring.com/licenses. Additional fees may be required for permits, false alarms, or Alarm Verified Guard Response, depending on your local jurisdiction.
13 Extra data charges may apply.
14 Available in all 50 U.S. states (territories not included) and in Canada (excluding Quebec). Ring does not own its monitoring center. Additional fees and permit requirements may apply depending on your local jursdiction.
15 Available on select devices. Not compatible with select features and configurations. Recordings are temporarily stored in the cloud, up to 14 days. This feature is dependent upon network connectivity and other factors.
16 Service available in all 50 U.S. states (territories not included). Ring does not own its monitoring center. Smoke and carbon monoxide monitoring is not available for business or commercially zoned addresses. See Ring Alarm licenses at: ring.com/licenses. Additional fees may be required for permits, false alarms, or Alarm Verified Guard Response, depending on your local jurisdiction.
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