24/7 Recording Beta Feature for Select Wired Cameras

Meet 24/7 Recording (Beta) — a new feature now available for free during this exclusive beta trial for select Ring customers who own a Pan-Tilt Indoor Cam, Indoor Cam (2nd Gen), Stick Up Cam (3rd Gen), and/or Stick Up Cam Pro .

When 24/7 Recording (Beta) is turned on, select Ring Cameras can record continuously, day and night — not just when motion occurs — to keep you close to what matters most.

Getting ready to use 24/7 Recording (Beta)

Check your local laws.

Before trying 24/7 Recording (Beta), check the laws in your local jurisdiction to see if using this feature may be restricted or prohibited.

More internet use.

Like all videos captured by Ring devices, 24/7 Recording (Beta) continuous videos are stored in the cloud, and may cause your Ring device to use more of your internet bandwidth daily. Additional data rates and service fees may apply. Check your plan with your internet service provider to learn more.

Keep your Ring device plugged in.

24/7 Recording (Beta) can only be turned on if your Ring device is plugged in to power. Ensure your Ring device stays plugged-in to optimize your device’s performance while using 24/7 Recording (Beta).

The blue light will remain on.

With 24/7 Recording (Beta) turned on, the blue indicator light on your Ring camera will stay on without interruption because your camera is recording continuously.

24/7 Recording (Beta) will not work with other select features turned on.

At this time, 24/7 Recording (Beta) is not compatible with the following features. Turn these features off before using 24/7 Recording (Beta):

• Storing video locally on Ring Edge microSD card
• End-to-End Encryption
• Virtual Security Guard

Turning on 24/7 Recording (Beta) in the Ring app

If you have a Pan-Tilt Indoor Cam, Indoor Cam (2nd Gen), Stick Up Cam (3rd Gen), and/or Stick Up Cam Pro and are selected to participate in the beta program, you can turn on 24/7 Recording (Beta) using the following steps.

In the Ring app:

1. Open the Ring app to the main dashboard.
2. Tap more (•••) on the camera you want to access.
3. Tap your device's

   Settings

   .
4. Tap the

   Device Settings

   tile.
5. Tap

   Video Settings.
6. Tap

   Recording Mode

   .
7. Select

   24/7 Recording (Beta)

   .

Getting to know the 24/7 Recording (Beta) Video Timeline

With 24/7 Recording (Beta) turned on, learn how to use its dynamic Timeline for Pan-Tilt Indoor Cam, Indoor Cam (2nd Gen), Stick Up Cam (3rd Gen), and/or Stick Up Cam Pro to zoom in and out of the timeline with Timescale, see Events as markers, and save video for later from the Ring app or on Ring.com.

Pinch to zoom in or out on the timeline with Timescale (available only in the Ring app).

Browse through your continuous recorded video minute by minute, or hour by hour to see events with precise detail.

• Pinch and expand the timeline on screen to zoom in.
• Pinch and contract the timeline on screen to zoom out.
• Slide side-to-side to move the timeline toward the present or past.

See your Events as markers on the timeline.

While recording continuously, all types of Events will be highlighted on your Timeline with markers including: Motion and Person Events, Live View Started Events, and Linked Device Events. Adjust your Motion Settings to make sure you’re getting the Motion Alerts you want.

Store your videos to review later.

With 24/7 Recording (Beta), you can use 24/7 Video Storage Time to save your videos for up to 14 days. Motion Events and all other Event types will be saved according to your existing Event Video Storage Time setting for your Ring device, and can be stored for 60 days (default) up to 180 days.

Turning video recording on and off

Quickly turn 24/7 Recording (Beta) on or off in the Ring app to stop continuous video recording. When 24/7 Recording (Beta) is turned off, Motion Events and video won’t be recorded continuously. To turn off audio recording, update the settings for your Ring device from the Ring app.

In the Ring app:

1. Open the Ring app to the main dashboard.
2. Tap more (•••) on the camera you want to access.
3. Deselect the camera icon to turn off Recording.
4. Reselect the camera icon to turn it back on.

On and off states

• Camera Icon On:

  Your device will record 24/7 Recording (Beta) and Motion Events continuously.
• Camera Icon Off:

  Your device will only record when you turn on Live View, or if you’ve set up any

  Linked Events

  .

Changing your Recording Mode to Motion-Based Recordings

You can turn off 24/7 Recording (Beta) any time by switching back to the previous Motion-Based Recording.

In the Ring app:

1. Open the Ring app to the main dashboard.
2. Tap more (•••) on the camera you want to access.
3. Tap your device's

   Settings

   .
4. Tap the

   Device Settings

   tile.
5. Tap

   Video Settings.
6. Tap

   Recording Mode

   .
7. Select

   Motion-Based Recording

   .

With Motion-Based Recording turned on, continuous video recording with 24/7 Recording (Beta) will be turned off, and all video recorded with 24/7 Recording (Beta) will be hidden from the Timeline. To view video previously recording with 24/7 Recording (Beta), turn the feature back on.

When Motion-Based Recording is turned on, all Event types will be recorded as single events. If previously turned on, Snapshot Capture will automatically be turned back on.

Using 24/7 Recording (Beta) with Home and Away Modes

If you’ve set up Disarmed, Home and Away Modes for your Ring device, the 24/7 Recording (Beta) feature will follow the recording preferences you set for each Mode to better fit your needs.

For example, if you’ve set your Ring device to record video in Home and Away Modes, but not in Disarmed Mode, recording will pause while in Disarmed Mode and motion will not be detected and continuous recording will not occur.

Downloading video with 24/7 Recording (Beta)

From your 24/7 Recording (Beta) Timeline, select any point in time to download a video up to 10 minutes long.

In the Ring app:

1. Open the Ring app to the main dashboard.
2. Tap the camera preview for device you want to access.
   1. If you have

      Tap Camera Preview for Live View

      turned on, tap

      End Live

      to close.
3. Slide the timeline to where you want the video to start.
4. Tap

   More

   (•••).
5. Tap

   Download

   .
6. Use the slider to create your video start and end point. As you move the slider, you’ll see a video preview.
7. When finished, tap

   Continue

   .
8. Your video will be saved to your mobile device.

On Ring.com:

1. Open 24/7 Timeline.
2. Click

   Manage

   .
3. Select the time frame you would like to download (1 minute or 10 minutes).
4. Click

   Share

   .

Sharing video with 24/7 Recording (Beta)

You can select a starting point in your video timeline and share a video up to 10 minutes in length.

In the Ring app:

1. Open the Ring app to the main dashboard.
2. Tap the camera preview for device you want to access.
   1. If you have

      Tap Camera Preview for Live View

      turned on, tap

      End Live

      to close.
3. Slide the timeline to where you want the video to start.
4. Tap

   Share

   .
5. Use the slider to create your video start and end point. As you move the slider, you’ll see a video preview.
6. When finished, tap

   Continue

   .
7. Choose where you wish to share your video.
8. A share link will then be generated for you.

On Ring.com:

• Open 24/7 Timeline.
• Click

  Manage

  .
• Select the time frame you would like to download (1 minute or 10 minutes).
• Click

  Share

  .

Deleting video with 24/7 Recording (Beta)

Delete select Events — or delete video in 15 minute, 1 hour, or 24 hour segments from continuous recorded video or any other video in your Timeline.

In the Ring app:

1. Open the Ring app to the main dashboard.
2. Tap the camera preview for device you want to access.
   1. If you have

      Tap Camera Preview for Live View

      turned on, tap

      End Live

      to close.
3. Select the moment in the Timeline you want to start deleting.
4. Tap

   More

   (•••).
5. Tap

   Delete

   .
6. Choose

   Selected Event for 1 minute, 15 minutes

   ,

   1 hour

   , or

   Entire day

   .
7. Tap the

   Delete

   button to confirm.

When the video is deleted, you’ll notice a gap in the timeline.

On Ring.com:

1. Open 24/7 Timeline
2. Click

   Manage

   .
3. Choose

   Selected Event

   ,

   15 minutes

   ,

   1 hour

   , or

   Entire day
4. Click

   Delete

   .

Troubleshooting 24/7 Recording (Beta)

Are you seeing gaps in your continuous video recording or missing Motion Events? Here are a few things to try:

Uninstall and re-download the Ring app.

Get the latest version of the Ring app to ensure you have access to new features and other in-app tools.

Ensure you have a strong wifi connection.

24/7 Recording (Beta) requires a stable internet connection as it records, uploads and saves continuous video to your Ring account. Learn more about how you can improve signal strength and test your wifi connection.

Adjust your Motion Settings.

If you’re seeing inconsistent activity or some Motion Events are not highlighted on your Timeline, check your motion settings for Smart Alerts, Sensitivity, and Motion Zones to ensure you’re getting the Motion Alerts you want.

Make sure your Ring device is plugged in to power.

24/7 Recording (Beta) cannot be turned on while your Ring device is using battery or solar power.

If unplugged and on battery power, the feature will still record if previously turned on, but it may drain your battery faster.

Check if your Recording Mode is set to 24/7 Recording (Beta).

From the main app dashboard, tap more (•••) on your Pan-Tilt Indoor Cam, Indoor Cam (2nd Gen), Stick Up Cam (3rd Gen), and/or Stick Up Cam Pro camera preview. Tap Settings » Video Settings » Recording Mode. Make sure to select 24/7 Recording (Beta).

Reboot your Ring device.

If the above steps have not been successful and your Ring device is connected to Wi-Fi, try rebooting your Ring device in the Ring app.

When 24/7 Recording (Beta) is turned on, certain features will turn off.

Pre-Roll and Snapshot Capture will automatically be turned off when 24/7 Recording (Beta) is turned on as they're replaced by continuous video recording.