Your privacy is our priority.

privacy security

At the core of Ring, and guiding every action we take, is respect for the privacy and security of our Neighbour (what we call our customers). This includes giving our Neighbour effective, easy-to-use and affordable products and services to help protect their homes. It also means taking extremely seriously the privacy, security and control of their devices and personal information. Below you will find Ring’s guiding pillars.

Our Privacy Pillars

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Privacy and security built in.

From the initial idea to the final product, privacy and security are at the core of the decisions we make at Ring.

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Customers have control.

Ring provides customers control over who’s able to see and access their videos, devices and personal information.

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Commitment to transparency.

We’re committed to being transparent about our privacy and security practices.

Keeping your videos safe

Default video encryption
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This helps protect your videos from unauthorised people viewing them.

Optional Video End-to-End Encryption
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You’re in control of who you grant video access to.

Secure video storage
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With a Ring Protect Plan, your videos are securely stored in the cloud and can be deleted at any time. Your videos will be permanently deleted from our servers according to the storage period on your plan. Learn more

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Keeping your videos safe Video

Keeping your account secure

Two-Step Verification
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This mandatory second layer of verification helps prevent unauthorized access to your Ring account. Learn more.

Shared users
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You can remove any shared user at any time. Learn more.

Extra layers of protection
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You will receive an email notification any time a new device logs into your Ring account. Learn more.

Active account protection
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We take steps to monitor and block any identified potentially unauthorised login attempts into your Ring account.

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Keeping your account secure Video

You’re in control

Control from one place
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Control Center allows you to view and control important privacy and security settings from one dashboard in the Ring App. Learn more.

Verify your devices
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See all devices (phones, tablets, computers) that are logged into your Ring account. Click “Remove all” to force devices to logout.

Manage linked accounts
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View and manage the services you authorized to link to your Ring account via Ring authentication, like Alexa, and IFTTT. You can remove any individual service, at any time.

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Privacy Page - Control Center Video

Keeping all your online accounts safe

Two-Step Verification

Two-step verification adds an extra layer of security to your accounts that offer this feature, helping prevent unauthorised access, even if someone has access to your account password. Learn More.

Add a PIN to your mobile phone account

Adding a PIN to your mobile account adds an extra layer of security that helps prevent attackers from taking over your mobile phone account. You can add a PIN from the account security section of your wireless carrier’s website, or by calling your carrier’s customer support.

Create unique passwords

Create unique passwords for your various online accounts. Do not reuse your username and passwords across multiple accounts.

Stay up-to-date

New features and security updates are constantly being added to your devices and apps, including your Ring App. So make sure you stay up-to-date with the latest security updates.

Watch out for phishing scams

Phishing is when a bad actor attempts to trick you with a fake email or text that claims to be legitimate, in order to gain access to your login credentials.

Use a password manager

Password managers are available as standalone apps, and are also available as extensions to popular browsers like Safari or Chrome.

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Ring Privacy Faq

When does Ring record or store my videos? Arrow Icon

If you do not have a Ring Protect Plan, Ring does not record or store your videos, but you can still view your device's live video stream (Live View).

If you do have a Ring Protect Plan (including a free trial), Ring records and stores videos when motion is detected by your device (including motion detected via Linked Devices), the video doorbell button is pressed, or you initiate Live View. Stored recordings are automatically deleted following the expiration of your Ring Protect Plan’s applicable storage period. For additional information regarding Ring’s video storage periods, see here.

What about videos I’ve created a share link for? Arrow Icon

When you create a share link for one of your Ring videos, a copy of that video is made in the cloud to facilitate sharing. You can manage your shared videos in the Shared Video Management feature in Control Centre within the Ring App and Ring.com. There, you can unshare videos, which deletes the shared copies and makes the videos inaccessible to people with whom you previously shared those links. The original videos in your Ring account, however, are not deleted until you delete them in the Ring App or Ring.com, or they reach the expiration of your Ring Protect Plan’s applicable storage period.

How can I access and view my recordings? Arrow Icon

If you have a Ring Protect Plan (including a free trial), you can access your stored recordings, download them, manually delete them one by one or delete them all at once in the Ring app or on Ring.com. Stored recordings are automatically deleted following the expiration of your Ring Protect Plan’s applicable storage period. For additional information regarding Ring’s video storage periods, see here.

How secure are my video recordings? Arrow Icon

You're in control of who you grant video access to. You can add Shared Users to your account, who will then be able to view and download video recordings on the account. You can also share video recordings via text or email by creating a share link to the recording. After a share link has been created, the video recording may be viewed and downloaded by anyone with the share link ID. Additionally, you can make your videos publicly available by posting them on the Internet (including by posting them to the public social media app Neighbours by Ring).

Who can view my recordings? Arrow Icon

You’re in control of who you grant video access to. You can add Shared Users to your account, who will then be able to view and download video recordings on the account. You can also share video recordings via text or email by creating a share link to the recording. After a share link has been created, the video recording may be viewed and downloaded by anyone with the share link ID. Additionally, you can make your videos publicly available by posting them on the Internet (including by posting them to the public social media app Neighbors by Ring).

Why should I add Shared Users? Arrow Icon

Shared Users allow you to share device access with family, roommates, and others without sharing your login credentials. Shared Users can answer and receive alerts, view video recordings, and modify their personal alert settings, but they cannot delete videos, delete devices, or change device settings.

For help adding someone as a Shared User, please click here.

If I request Ring’s assistance with troubleshooting my device or video recordings, will Ring view my video recordings? Arrow Icon

If you are having issues with your device or video recordings, you can request assistance from Ring community support agents. Depending on the issue, they may request permission from you to view your video recordings in connection with troubleshooting the issues. You choose whether to provide Ring with limited, short-term access to view your video recordings, solely to troubleshoot the issues. These video recordings are not viewed, shared, or used by Ring for any other purpose.

Does Ring view recordings for research and development? Arrow Icon

A small number of video recordings are viewed by our research and development team to improve Ring’s products, services and technology. These video recordings are either from customers who have made them publicly available (by posting them on the Neighbours App or otherwise on the Internet), or from customers, team members and their friends and family who have given us explicit permission to use them for this purpose (which they may revoke at any time).

Does Ring share video recordings with law enforcement agencies? Arrow Icon

No, Ring does not provide law enforcement agencies with direct access, or any sort of “back door access”, to a user’s personal information, including videos. Before sharing user information (including videos) in response to legal requests, Ring requires that law enforcement agencies send a written request for personal information (e.g., subpoenas, search warrants or court orders) to Ring directly. For additional information, see our law enforcement guidelines.

If I use the Neighbors App*, does that give Ring team members the right to view all of my video recordings? Arrow Icon

No. Ring team members, similar to other members of the general public, can only view the video recordings that you have elected to make publicly available by posting them on the Neighbours App (or otherwise on the Internet)

Can Ring team members activate and view my live stream? Arrow Icon

No. Ring team members cannot activate and view live streams from your Ring device.

Does Ring sell personal information to third parties? Arrow Icon

No.

What is Ring’s stance on facial recognition technology? Arrow Icon

Ring does not use facial recognition technology in any of its devices or services, and will neither sell nor offer facial recognition technology to law enforcement.

Privacy Notice
Take a more detailed look at our privacy notice by clicking here

Access to or Deletion of Personal Information
You may have the right under applicable law to request information about the collection of your personal information by Ring, or access to or deletion of your personal information. If you wish to do so, please visit here or contact Customer Service. Depending on your choices, certain services may be limited or unavailable.

Unsubscribing
If you'd like to opt-out of marketing and other non-transactional communications from Ring, email unsubscribe@ring.com or click the Unsubscribe link at the bottom of an email you've received from Ring. You will not be able to opt out of important or transactional communications from us, for example, billing confirmations and reminders, device updates, security-related communications, and service announcements. See our Privacy Notice for more information.

Cookie Policy
View our cookie policy by clicking here.

If you have any questions or concerns, please email us at privacy@ring.com

*The Neighbors App is currently available in the US only.