Your privacy is our priority.

If you do not have a Ring Protect Plan, Ring does not record or store your videos, but you can still view your device's live video stream (Live View).

If you do have a Ring Protect Plan (including a free trial), Ring records and stores videos when motion is detected by your device (including motion detected via Linked Devices), the video doorbell button is pressed, or you initiate Live View. Stored recordings are automatically deleted following the expiration of your Ring Protect Plan’s applicable storage period. For additional information regarding Ring’s video storage periods, see here.

When you create a share link for one of your Ring videos, a copy of that video is made in the cloud to facilitate sharing. You can manage your shared videos in the Shared Video Management feature in Control Centre within the Ring App and Ring.com. There, you can unshare videos, which deletes the shared copies and makes the videos inaccessible to people with whom you previously shared those links. The original videos in your Ring account, however, are not deleted until you delete them in the Ring App or Ring.com, or they reach the expiration of your Ring Protect Plan’s applicable storage period.

If you have a Ring Protect Plan (including a free trial), you can access your stored recordings, download them, manually delete them one by one or delete them all at once in the Ring app or on Ring.com. Stored recordings are automatically deleted following the expiration of your Ring Protect Plan’s applicable storage period. For additional information regarding Ring’s video storage periods, see here.

You're in control of who you grant video access to. You can add Shared Users to your account, who will then be able to view and download video recordings on the account. You can also share video recordings via text or email by creating a share link to the recording. After a share link has been created, the video recording may be viewed and downloaded by anyone with the share link ID. Additionally, you can make your videos publicly available by posting them on the Internet (including by posting them to the public social media app Neighbours* by Ring).

You're in control of who you grant video access to. You can add Shared Users to your account, who will then be able to view and download video recordings on the account. You can also share video recordings via text or email by creating a share link to the recording. After a share link has been created, the video recording may be viewed and downloaded by anyone with the share link ID. Additionally, you can make your videos publicly available by posting them on the Internet (including by posting them to the public social media app Neighbours* by Ring).

Shared Users allow you to share device access with family, roommates, and others without sharing your login credentials. Shared Users can answer and receive alerts, view video recordings, and modify their personal alert settings, but they cannot delete videos, delete devices, or change device settings.

For help adding someone as a Shared User, please click here.

If you are having issues with your device or video recordings, you can request assistance from Ring community support agents. Depending on the issue, they may request permission from you to view your video recordings in connection with troubleshooting the issues. You choose whether to provide Ring with limited, short-term access to view your video recordings, solely to troubleshoot the issues. These video recordings are not viewed, shared, or used by Ring for any other purpose.

A small number of video recordings are viewed by our research and development team to improve Ring’s products, services and technology. These video recordings are either from customers who have made them publicly available (by posting them on the Neighbours* App or otherwise on the Internet), or from customers, team members and their friends and family who have given us explicit permission to use them for this purpose (which they may revoke at any time).

No, Ring does not provide law enforcement agencies with direct access, or any sort of “back door access”, to a user’s personal information, including videos. Before sharing user information (including videos) in response to legal requests, Ring requires that law enforcement agencies send a written request for personal information (e.g., subpoenas, search warrants or court orders) to Ring directly. For additional information, see our law enforcement guidelines.

No. Ring team members, similar to other members of the general public, can only view the video recordings that you have elected to make publicly available by posting them on the Neighbours* App (or otherwise on the Internet)

No. Ring team members cannot activate and view live streams from your Ring device.

No.

Ring does not use facial recognition technology in any of its devices or services, and will neither sell nor offer facial recognition technology to law enforcement.