Delivery & Returns (Australia and New Zealand)

You may have additional rights under applicable law, and our returns policy does not affect such rights.

Delivery Costs

For delivery within Australia or New Zealand: Orders above A$ 50: FREE
Orders under A$ 50: A$ 4.95

Delivery Time

We deliver orders in 3 - 6 business days via Australia Parcel Post for Australia or Courier Post for New Zealand. As a result of high volumes and COVID-19 measures, the delivery times from our carriers may be longer than normal.

Countries We Deliver

We only deliver to Australia or New Zealand when purchasing from this site.

Do you offer express delivery?

We do not offer express delivery.

What is your return policy?

You have 30 days from the date you received your device(s) to request a full refund with no questions asked. To return your item, please contact Ring community support to request a return label. This lets you return the device(s) to us free of charge, as long as the return originates from either Australia or New Zealand.

How do I contact community support?

Our community support is available 24/7.

Australia

+61 2 8294 9169; 1300 205 983 (Toll Free)

New Zealand

+64 9 887 9871
We also have live chat available 24/7 on ring.com

Can I add or remove items from an existing order?

You cannot remove items from an existing order, but you have 30 days from the date you received your device(s) to return the item for a full refund. Follow the instructions above to return an item.

Can I cancel my order / change a delivery address?

Call community support within 30 minutes of placing your order to cancel it or change the delivery address. After 30 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment centre. Unfortunately, you will have to wait until the item is delivered and then return it for a full refund.

Can I ship my order to a P.O. Box in Australia or New Zealand?

At this time it is only allowed to ship to P.O. boxes in Australia.

When will my order ship?

Orders are shipped Monday through Friday. All domestic orders placed through Ring.com will be shipped the next business day.

What happens if I'm not at home when the delivery arrives?

If you’re not at home at the time of delivery, you can always contact your courier and arrange a new date and time. Check your delivery confirmation for information on your courier and tracking number.

I have problems installing my item / my item is defective

We're sure you're going to love your new Ring device, but if something is wrong or you have trouble setting it up you can call us at any time for assistance. We love hearing from you and making sure that everything works as it should. Call us for setup assistance and start enjoying the comfort and security of owning a Ring device. And don’t forget, you can always visit our website to browse lots of resources and our YouTube page for guided videos.

Will I be charged now or when my items are dispatched?

You will be charged as soon you place your order.

Could you send me more information about payment security?

All payment information is processed by a 3rd party company: Stripe. Your connection with our servers and Stripe is made through HTTPS, the standard security protocol for handling sensitive information.

What payment methods do you accept?

For purchases in our site we accept Debit and Credit Cards (Visa, Mastercard, American Express, Apple Pay & Paypal) For Protect Plan subscriptions we only accept Visa & Mastercard credit and debit cards.

Will I receive an invoice for my purchase?

Invoices are automatically sent when the order is fulfilled. If you require a change, please contact our customer service and we will provide it for you.

Help Center

Visit our website for help on any of our Ring products, Ring Protect Plan or Ring app. Our YouTube channel also features video tutorials on setting up your Ring devices.