Search Results for Ring Help
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Verifying Your Identity to Recover Access to Your Ring Account
...by another country from other than where I currently live? Yes, your ID document does not have to be issued by the country of your residence. It must be a government-issued ID with a picture on it. We currently support ID documents issued from US and Canada. What types of IDs are supported? Many...
Deleting a Ring account
...your Ring account is permanent. Once your account is deleted, you will lose all videos, subscriptions, and functionality of your Ring devices. You must remove all devices prior to deleting your account. Remove devices Follow these steps in the Ring app to remove devices from your account: Open the...
Setting up your replacement Ring Alarm Base Station
...your existing Alarm devices and settings. Do not remove or disconnect your previous Base Station during this process. Your old Base Station must stay powered on, connected to the internet, and registered. This allows the backup and transfer to complete...
Understanding UL10C Regulation Compliance
...Can’t you send me a certificate proving my device is certified? Devices must be labeled for UL10C compliance directly by Ring in order to be certified for fire door installations. My device came without the UL10C...
Ring Alarm and multi-dwelling use
...to system controls Tenants cannot manage key security and privacy settings Important note: For complete control of your Ring Alarm system, you must be the account owner. Learn about Shared and Guest Users with Ring Alarm...
Setting up your Amazon Smart Home Thermostat in the Ring app
...will adjust the heat or cold temperature up or down. Moving your Amazon Smart Thermostat from the Alexa app to the Ring app Your Amazon account must be linked to your Ring account...
Setting up Ring Cameras to record when Alarm is triggered
...when the alarm sounds. Select the devices you wish to begin recording video when an alarm is triggered or begins entry delay. Note: Live View must be enabled in order to set a device for simultaneous recording. Turning Live View off on a device will supersede an order for the simultaneous...
Canceling your Ring plan
...Important note: When you cancel your plan, you will lose access to all your recorded videos. To save any videos, you must download them before canceling your plan. Learn how to download your Ring videos . How to cancel your Ring plan on ring.com Sign in to your account...
Remounting Outdoor Cams and Stick Up Cams to fix rotated view
...is upside-down, inverted or rotated, your camera is most likely not in its ideal mounted position. These devices have a fixed-view orientation and must be installed in an upright position. Scroll down to the section for your Stick Up Cam model, and follow the steps to remount it correctly. Outdoor...
Using Live View Picture-in-Picture
...the live video will continue in a floating window on your device. Note: To use this feature, the Picture-in-Picture setting on your mobile device must be enabled. Learn how to check this on iOS here . On Android devices, consult the manufacturer's instructions. You can resize the Picture-in...