Understanding and Adjusting Your Video Storage Time

Ring subscription plans¹ and trials² allow you to store videos in your Ring account. The default setting in the US is 60 days, but you can customize your settings for shorter or longer periods, up to 180 days. Some features, like 24/7 Recording may have shorter video storage times. Storage time for each device you have will need to be set individually.

Video storage time options

• 1 day
• 3 days
• 7 days
• 14 days
• 21 days
• 30 days
• 60 days (default in the US)
• 90 days
• 120 days
• 180 days

To keep important videos beyond 180 days, download them to your PC or mobile device.

How to change your video storage time

From the Ring app:

1. Tap the

   menu (≡)

   on the left side of your

   Dashboard

   .
2. Tap on

   Control Center

   .
3. Tap on

   Video and Snapshot Storage.
4. Tap on

   Video and Snapshot Storage Time

   .
5. Next to the device, select

   Edit

   and choose a video storage option (may vary by location).

From a web browser:

1. Log in to your account on Ring.com.
2. Go to

   Account

   >

   Control Center

   .
3. Select

   Video and Snapshot Storage

   , then select

   Video and Snapshot Storage Time.
4. Next to the device, select

   Edit

   . Choose a video storage option (may vary depending on country).

More tips on video storage time

• Adjusting video storage time requires an active subscription plan. This includes trial versions, although you will need to subscribe to a plan to keep videos in the cloud beyond your trial.
• If you change the video storage time, the new setting will only apply to videos captured after the setting has been changed in the Ring app or on Ring.com.
• If a Ring device is reset or replaced, storage time reverts back to 60 days.
• New devices with a Ring subscription or trial will default to 60 days.
• Devices that are set up with a new owner will default to 60 days.
• If a Ring subscription plan is cancelled and later reinstated, the device will keep the selected storage time.
• Videos will be permanently lost if they are deleted, if your plan subscription lapses or if the video storage time expires. To keep your videos, download them.
• You can share videos by accessing your Ring.com account from a browser or from the Ring app,

  On Ring.com, you have the option to share multiple videos.

   

Video storage time does not impact the Snapshot Capture feature. Snapshot Captures are not videos and have their own storage time in the cloud of 7 to 14 days depending upon your plan.

Videos shared to other platforms

Videos shared to other platforms via a Share Link may still exist through that share link even if the video event has been deleted from the Ring app. Learn more about Shared Video Management.