A homeowner plugging in a Stick Up Cam

Rebooting your Video Doorbell or Security Camera

Rebooting your Ring device is an easy way to solve distorted audio and discolored video issues like black video, pink video or night vision during daytime hours.

remote_reboot.jpg

How to reboot your device in the Ring app

Note: To reboot your Ring device in the Ring app, it must be connected to wifi.

  1. Open the Ring app.
  2. Tap the 
    menu
     (☰).
  3. Tap 
    Devices
    .
  4. Select the device you want to reboot.
  5. Make sure it's connected to wifi.
  6. Tap the
    Device Health
    tile.
  7. Scroll down to
    Reboot This Device
    and confirm your selection.
  8. Give your Ring device a few minutes to start up.

Other ways to reboot your device

If your Ring device is not connected to wifi:

1. Reconnect your device to wifi, and reboot in the app.

If your Ring device is offline, you'll see a red offline icon over your device in the Ring app. Tap the icon and follow the instructions and tips to help you get your device back online. Then, follow the steps above to reboot your device in the Ring app.

2. Take the battery out for a few seconds.

Some Ring devices have a Quick Release Battery Pack that you can slide out to temporarily disconnect power to the device. The device will reboot when the battery is reinserted. For Ring devices with an internal battery, briefly press and hold the setup button (you may have to unscrew the device from the wall to access the setup button).

3. Temporarily shut off the power at the breaker.

For wired Ring devices, you can turn off the power at the circuit breaker, wait a few seconds, then turn it back on. The device will reboot automatically when power is restored.