Flo by Moen 1-1/4-Inch Smart Water Shutoff (for Works with Ring) - Multi

Flo by Moen 1-1/4-Inch Smart Water Shutoff (for Works with Ring) - Flo by Moen 1-1/4-Inch Smart Water Shutoff (for Works with Ring)

Flo by Moen 1-1/4-Inch Smart Water Shutoff
Works with Ring

Name: Flo by Moen 1-1/4-Inch Smart Water Shutoff (for Works with Ring)
Brand: Ring
SKU: B07W9LV16S
Price: 799.98 USD
Availability: InStock

3.7

1,855

$799.98

Take up to 18 months to pay with as low as 0% APR on some term lengths and no late fees. Prequalify now.

A smart home water security system that provides 24/7 leak detection and learns your daily water habits to help identify water supply vulnerabilities and optimize water savings. Monitor and control it all remotely through the Flo by Moen App.

Receive real-time mobile notification alerts of detected water leaks and other vulnerabilities (e.g. high pressure or the potential for freezing water).
Remotely shut off the water anywhere from the Flo by Moen App & if you’re not able to address an issue, the device will automatically close the valve to help limit costly water damage and loss.
Monitor live water use, flow rates, system pressure, and area temperature.
24/7 leak detection features MicroLeak™ technology that helps detect as small as a single drop of water per minute and hard-to-spot leaks in well-hidden plumbing.
Flo Sense™ technology enhances the device’s security parameters and optimizes water savings by understanding the home’s unique water use and tailoring protection accordingly.
You may be eligible for savings on insurance based on region and carrier.

This item includes:

FREE Expedited Shipping & FREE Returns

*Works with Ring features only available in the US.

Tech Specs

Supported Devices

Work with the Ring App (US features only)

Size and Color

Dimensions

7.0 x 3.4 x 7.7 inches

Weight

4.2 pounds

Power and Connectivity

Power

Plug-in, Optional Battery Backup Sold Separately

Connectivity

WiFi

Installation

Estimated Install Time

Professional installation is recommended and takes just a few hours when home meets installation requirements

Setup Requirement

Requires WiFi connection. Requires standard AC/DC power connection. Flo by Moen is compatible with Alexa skills and Google Assistant.

General

Model number

900-002

Box Includes

Everything needed for installation is included in box
Leak Detection System, Power Adapter, Threaded tailpieces, O-rings, Spacers, Allen wrench/Hex Key

Warranty

The Smart Water Shutoff includes a 1-year limited warranty to cover any manufacturer defects. The optional FloProtect™ subscription service extends the warranty to 5 years.

Prop 65 Warning

This product can expose you to chemicals including lead, which are known to the State of California to cause cancer or birth defects or other reproductive harm. For more information, visit www.P65Warnings.ca.gov

Frequently Asked Questions

Where does Flo by Moen 1-1/4-Inch Smart Water Shutoff ship to?

Ships to the US and Canada.

Amazon Customer Reviews

3.7 out of 5

1,855 global ratings

5 star

58%

4 star

3 star

2 star

1 star

23%

About Amazon ratings

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Piece of mind; worth the price and monthly fee

Quality Product and already paid for itself!

Customer reviews

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Amazon Customer

Verified Purchase

Piece of mind; worth the price and monthly fee

Reviewed in the United States on March 2, 2020

I've heard about these for a while and thought it would be a nice thing to have, but never actually bought one, until now. After our neighbor's house flooded for the second time I thought it might be a good idea to have this, since all of these houses were built by the same builder. If they're hav... Read more

Amazon Customer

Verified Purchase

It's a love/hate relationship.

Reviewed in the United States on April 12, 2022

I've been in the homeowners insurance industry for 18 years now. I know the devastation that water damage can cause. After finding out about this device from a few of my companies (and a few of those even give discounts on insurance for having the device installed), I, my parents, and one of my busi...ness partners decided to give it a shot and have the device installed on our homes. I definitely wouldn't say it was an easy process. While most of the instructional videos on YouTube indicated that the device should be installed at the supply line to the water heater (located in our garages) were all told by our plumbers that the device should actually be installed outside on the main water line because there it would be able to monitor the entire water supply to the house and not just to the water heater and plumbing fixtures fed by the water heater, which made sense. Installing it outside, however, also required an electrician to install a waterproof junction box for the power supply to the device. Between the cost of the Flo, the plumber, and electrician, it ran about $1200. This is where the fun began. After the plumber installed the device, it would not connect to my Wifi. The connection button on the device did not work. As there was no other way to connect it to my Wifi, I contacted Moen's tech support. They advised me to buy a new device and return the defective one. After some back and forth with them over the cost of the plumber now having to come back out, un-install, and re-install the device, Moen agreed to send out one of their preferred plumbers at their cost. After it was installed, it worked perfectly. When the device is first installed and the app is learning your water usage, there are definitely 'growing pains'. If you take a shower longer than 5-10 minutes or if the device learns you take your showers around the same time every day, taking a shower during a different time will trigger the app to think there's a leak. You'll then get a message on the app, an email, and an automated phone call from Moen saying they've detected abnormal use and your water will automatically shut off in 5 minutes if the notification on the app isn't cleared. I've recommended the Flo to a number of my clients who have all said the same complaint about the device shutting the water off while showering. Anyways, for the 2.5 years I've had the device installed, it's worked great.

This brings me to the present day. Each week, the app sends a notification of weekly water use. Two weeks ago, it said it didn't register any water use. I thought it was odd, but figured it was an error. This week, I received the same notification, so I contacted Moen. I was told that this likely means the turbine inside the device that reads the water flow is clogged with debris and that it's as simple as removing the device and flushing it out. I'm not handy enough to do my own plumbing work and even if I was, there's no way in hell I'd be messing around with my own water main. I called the plumber who Moen had sent out to do the first replacement and was told they only do installs and do not do service on existing devices. I called a few other local plumbers and was told the same thing. I called Moen back and they sent me a link to all of their recommended plumbers. I'm located in South Florida. Between Jupiter and South Miami, their list has 25 plumbers. The first 22 that I called all said the same thing as the first plumber. It wasn't until the 23rd who said that they would try -- it could be debris in the turbine, but he's also seen the turbine blades break due to water pressure -- so he can't guarantee a fix. This is when I took to trusty Twitter to @Moen. Their first response was again for me to me to remove the device and flush it myself, which I'm not doing myself, Their second response was to send me that same list of plumbers. That's when I called Moen back and was told that I should buy a new device and then send Moen the receipt from the original device and they'll reimburse me. The problem with that is 2.5 years ago, I paid around $400 for the device. As of April 2022, you can't find this device ANYWHERE and third-party sellers on Amazon are price gouging for between $800 and $1400, and Moen would only reimburse me for the original price paid. I went back to Twitter, this is when I finally got help. They asked if they could contact me directly, to which I obliged. They said that if the plumber cannot fix the issue to call them back and they'll send me a replacement device under warranty (but I'll still have to pay for the plumber). At this point, I think this is the best I'm going to do.

In the end, caveat emptor. The device isn't cheap (especially as of April 2022). The installation isn't cheap, unless you're one of those super handy people who can do it yourself. If something goes wrong with the device, you're going to have to pay for a plumber again... if you can find one to service an existing device. Moen's product support, after a bit of pushing, is very helpful and they do stand behind their product. Even with these costs and hassles, the benefits of the device do outweigh the stress and costs of having a pipe burst and your house flood. Just know what you're getting yourself into.
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**UPDATE**
Now, 14 months later, my app started giving notification that my water pressure is low. I tested all my faucets, and it's fine, so I called tech support. They ran their tests and determined it's a bad sensor inside the device that's just not reading pressure anymore, so here we go again! They've sent me yet another replacement device, and it's great that they stand behind their product... but I still have to spend hundreds of dollars to get a plumber out to replace it. Now, two years in a row... ridiculous.
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**ANOTHER UPDATE**
A few months ago, i got the same low-pressure warning again. Again, with a call to Moen, they sent me a replacement. I had the plumber come out again -- again spent hundreds of dollars to replace it. This time, despite Moen's written promises to reimburse me for the cost, I keep getting the classic "the check is in the mail" response.
Meanwhile, last month, I got a call from my mother in a panic. Her Flo app was telling her that there was a major leak somewhere in the house. She was running around the house checking sinks, showers, toilets, hoses, water heaters, refrigerator lines... there's no water anywhere. She called a plumber who came out to perform a leak inspection. Over $500 later, it was determined there was no leak and it was, you guessed it, another faulty Flo device. Exasperated, she had the plumber remove the device from her home. I will be doing the same when (not if, but definitely when) the device fails on my home next.
THIS DEVICE IS A MESS AND SHOULD NEVER HAVE BEEN RELEASED FOR SALE WITH *SO* MANY FAULTS. Read more

Amazon Customer

Verified Purchase

BEAUITFUL, FUCTIONAL PIECE OF TECH!!!

Reviewed in the United States on March 18, 2024

After MAJOR damage to our beloved house on a recent vacation.. I'm convinced this device would have saved the day if it had been installed before the impending disaster. The device monitors and learns and alerts both through a phone call and email if something seems suspicious. At one point after ... Read more

Amazon Customer

Verified Purchase

Saved me several times already.

Reviewed in the United States on July 30, 2024

I bought an old house three years ago. The inspector informed me that there was a mix of copper and plastic pipes. I knew about Pex pipes but had never heard of Polybutylene pipe. There was also a strange mix of PEX connectors, including lots of push-on Shark Bite connectors.

Shortly afte...r moving in, I started having water leaks. Some due to old push-on Shark Bite connectors & some from small cracks in the Polybutylene.

Upon further exploration, I could see there were many small repairs using Shark Bite connectors where just a small section of pipe needed replacement rather than replacing an entire run of pipe. I've had around si, major leaks that did cause some damage, not to mention opening up walls and ceilings to get to the pipes. Not to mention mold remediation and replacing insulation, etc.

I installed this Moen shut-off valve easily & got it working with Alexa. I also have several wifi leak detectors scattered throughout the house. I often am away from home on business and can't afford a major leak while I am gone.

I really love the valve and it has saved me a number of times. It also tests my system for leaks regularly, which is how I discovered a few that were not obvious. It also warns me about excessive pressure, which I mostly solved with an expansion tank on my water heater.

The few times my leak detectors went off while I was away, I simply shut the valve remotely until I could return. I also like the fact that when I am working on pipe repairs or installing new fixtures, I can shut off the water with my phone & turn it back on when I want to test the work.

One thing that took some getting used to are the rare occasions when the valve shuts off when I didn't need it too, such as during an extra long shower. It does send warning texts and even calls my phone to let me know it has detected suspicious behavior and is about to shut off the water. The first couple of times, I didn't want to get the phone while I was in the shower, then the water just stopped. I checked my phone, & the missed call was from Moen.

The other time I couldn't figure out what was happening, was when I pressure washed my deck. At first I thought I killed the pressure washer, then I remembered my long showers. I guess the pressure washer was too loud to hear my phone. Once I figured out what happened, I was able to turn the water back on with my phone & keep washing.

If you have lots of plumbing problems like me, this is a must have and it's the only one like it I'm aware of. Your needs may vary, but if you're thinking about one and reading this, you probably need one, especially if you have smart devices already and are used to the convenience they offer. I could even ask Alexa to shut off my water if I wanted, but I always just use the app since it has valuable information like how much water I used each week. Read more

Amazon Customer

Verified Purchase

Very accurate. Works well.

Reviewed in the United States on March 23, 2025

Highly recommend this device for all households. It's great for tracking water usage and overall peace of mind. I'm not required to have this but installed it for being able to get better insight into water usage and for additional protection. The device is very accurate. I compared it to one of the... Read more

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