Generating a Support Code for Customer Support

Learn how to generate a code to verify your identity when speaking to our Customer Support Team.

Customer Support Verification

If you ever need to call our Customer Support Team, our associates will ask to verify your identity for security purposes with code you can generate in Control Center. Here's how:

1. Open the Ring app and tap the menu (☰).
   • Or, log in to your account at Ring.com and click the

     Dashboard

     home icon and then

     Account

     .
2. Scroll down and tap

   Control Center

   .
3. Scroll down to

   Customer Support

   .
4. Tap

   Generate

   .
5. Then tap

   Generate Code

   .
6. Provide the 6-digit code to the Customer Support associate.
7. You have now verified your account by phone.

This code will allow your Customer Support associate temporary access to your account information like your email address, location, and device MAC ID to help resolve your issue.