Setting up two-step verification for Ring
When you attempt to sign in, we’ll text a verification code to your mobile phone. Enter the code and you’re in. We only use this phone number to secure your account. In Control Center, you can choose to receive the code via text message or an authenticator app. Once you enter the verification code, you will be signed in to your Ring account. In the United States and Canada, you have the option to verify and sign in using a government-issued form of identification.
Choose how you receive verification codes in Control Center
Choose how you receive your verification codes by selecting Text Message or Authenticator App from the Control Center in the Ring app or on Ring.com. If you don't have access to your text messages or your enrolled device's authenticator app, you can generate a code from Control Center.
Follow these steps to get to Control Center from the Ring app or a mobile browser:
- Tap the menu(☰).
- SelectControl Center.
Follow these steps to get to Control Center from a desktop computer:
- Tap the Dashboard home icon at the top, thenAccount.
- TapControl Center.
Selecting text message verification
To receive your verification codes in a text message, follow these steps from Control Center:
- TapAccount Verification.
- SelectText Messageand tapContinue.
- Re-enter your password and tapContinue.
- Enter the verification code sent to you in a text message.
Updating your phone number
If you get a new phone number, follow these steps from Control Center to update it:
- TapAccount Verification.
- Under Text message, tapUpdate phone numberand tapContinue.
- Re-enter your password and tapContinue.
- Enter your updated phone number and tapContinue.
- Enter the verification code sent to you in a text message.
Downloading, selecting, and using an authenticator app
If you choose to verify using an authenticator app, you will need to open the selected authenticator app on your enrolled phone or tablet every time you log in to your Ring account to get a new six-digit code.
Note: You can only use the enrolled device to log in. If you get a new device, you must delete the authenticator app from the old device before setting it up on the new one.
Download an authenticator app:
- Use your preferred authenticator app or visit the app store on your phone, tablet, or computer and search for “authenticator app.”
- Install the app and follow the instructions to register your device.
After the authenticator app is installed, follow these steps in the Control Center:
- TapAccount Verification.
- SelectAuthenticator App.
- TapContinueand re-enter your password.
- Choose your setup method.
- TapCopy Keyto copy the Setup Key, then tapContinueand follow the in-app prompts.
- If you have the authenticator app on another device, you can scan the QR code and follow the in-app prompts.
Not receiving the verification code
Learn more about troubleshooting account verification here.