Level Lock - Touch Edition - Satin Nickel

Level Lock - Touch Edition - Matte Black

Level Lock - Touch Edition - Polished Brass

Level Lock - Touch Edition

Name: Level Lock - Touch Edition
Brand: Ring
SKU: B0886K9GHC
Price: 329.99 USD
Availability: InStock

3.5

813

$329.99

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Small, elegant, and powerful, the all-new Level Lock - Touch Edition adds convenience invisibly without compromising on design and security.

This item includes:

FREE Expedited Shipping & FREE Returns

Works with Ring features:

Lock and unlock your door from Live View in the Ring App
See the status of your lock in the Ring App
Use your lock alongside other Ring devices
Get notified when your lock is used

*Video Doorbell Pro required to let you link to a compatible Level Lock via Amazon's Sidewalk to enable features in the Ring app.

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The world’s smallest smart lock.

Smart is now tiny. By hiding technology on the inside of the door, Level Lock is the smallest smart lock ever made.

Close-up side view of a Level Lock smart lock installed on a door.

Effortless access at
your fingertips.

All it takes is a simple touch to lock or unlock your door. You can also use a key card, your phone, or a regular key.

LA person holds a key card near a black Level Lock smart lock on a vibrant blue door.

Welcome in friends
and family.

With the Level app, you can invite friends and family in with ease, automatically lock and unlock your door, add and remove key cards, create guest passes, and more. Your phone can now be the key to your home.

Level Lock - Touch Edition meets the highest residential industry standards for security, durability, and finish. Certified BHMA AAA.

A woman with a suitcase and tote bag stands at a modern black windowed door, using her smartphone to unlock the Level Lock smart lock for keyless entry.

Tech Specs

Supported Devices

Works with Ring Doorbells and Cameras.

Size and Color

Dimensions

4.5 x 2.75 x 2.75 inches

Available Colors

Satin Nickel, Satin Chrome, Polished Brass, Matte Black.

Model

C-L11U

Features

Available in the Level App

Touch, Key Cards, Shared Access, Auto-Lock, Auto-Unlock, Activity, and Passes

Deadbolt Grade

Certified BHMA AAA

Power and Connectivity

Power

1 CR2 battery (included). Rated for one year of life with standard use.

Connectivity

Bluetooth & Sidewalk

Installation

Setup Requirements

Compatibility Guide
Installation Manual

Door Requirements

American Standard Deadbolt
Standard Door Size
Door Width of 1 3/4”
Backset of 2 3/8” or 2 3/4” (Level Lock - Touch Edition features an adjustable backset)
2 1/8” borehole
Properly aligned door

Works with iOS and Android mobile devices. Sidewalk bridge required for remote connectivity and Ring integration.

What’s in the box

Level Lock - Touch Edition, Strike plate, CR2 battery, 2 Keys, 2 Key cards, 6 Screws, Manual

Warranty

Two Years. Level Warranty Policy.

Amazon Customer Reviews

3.5 out of 5

813 global ratings

5 star

45%

4 star

14%

3 star

10%

2 star

1 star

23%

About Amazon ratings

Reviews with images

See all images

WOW - this is the "Tesla" of smart locks! Sleek and functional. Wife and 2 kids approve! :)

The only "touch" I got from this lock was flushing 300 smackers down the toilet

Customer reviews

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Amazon Customer

Verified Purchase

The Smart Lock That Doesn't Look Like One!

Reviewed in the United States on January 5, 2022

Now that I'm a homeowner, I've always been interested in how I can use technology to my advantage around the house. I searched far and wide for a smart lock that would fit our needs without taking over the door, or come with a steep learning curve... any learning curve beyond turning a knob or using... a physical key can be a bit much. I was stopped in my tracks when I found the Level Lock Touch. It solved all the specific needs I had and looked great as well. Natively supporting Apple HomeKit was a HUGE plus for me! Many smart locks just don't support HomeKit. It's the size of a standard deadbolt that you'd find on any normal entry door. A lot of smart door locks are noticeable because of the massive presence they can have on the front and back of your door. This one doesn't take up any additional space. The smarts are all built within the standard space of a deadbolt and the battery is even cleverly hidden within the bolt itself. I was skeptical at first that this deadbolt would be as strong as others, but it turns out just about ever deadbolt is hollow inside the actual bolt itself. At least this one contains a battery too! More solid than others, based on that alone. Installation was easy... I do wish it would work with certain trim plates. That's the ONLY reason I gave "Easy To Install" 4 out of 5 stars. It looks fine without a trim plate, though I would like the option. The lock has been flawless with integration into Apple HomeKit, one of the most secure smart home platforms. Asking Siri to lock/unlock works well and when we need it. It's also great to be able to walk out and merely touch the lock to lock it - without having to grab my keys. Inside, it's just a simple twist of the knob, or again, just ask Siri. You can even send guest invites to family/friends that may need access to your house. It's really quite flexible and I always know if my door is locked or not. Level Lock's technical support is fast and responsive. They're always looking into ways to improve their product, and it's nice to see Apple throwing their support behind this product as well, highlighting it on their HomeKit product page. If you get this lock, and you appreciate svelt smart technology that doesn't detract from the style and function of your existing home features, you won't be disappointed. Read more

Amazon Customer

Verified Purchase

Do NOT buy this Level Lock. I made the mistake so you don't have to.

Reviewed in the United States on August 26, 2023

Short Review: The MAIN feature of this lock is the Touch to Unlock feature. It ONLY works 20% of the time. Customer support was no help either. At first they'll say this is a known issue and is being worked but no time frame is given on that update. Next, when you show them pictures of where the loc...k is installed, they will start to blame the location of the lock. I have mine installed in the door that connects to my garage. Simply put: Do NOT buy this lock.

Detailed Version: The main reason you're looking at this lock is due to the convenience of just touching the lock to lock/unlock the door. On paper that does sound super convenient! But how about if the lock never unlocks for you? You are just standing in front of your door touching the lock over and over and over but nothing happens. Beyond frustrating and you start to question "Why did I buy this?".

I reached out to Level support and at first they actually acknowledged the issue as a known problem. Great! When will the main feature of this lock be fixed? Nicole over at customer support has no idea so she let me know she would follow up later with the engineering team that's working on the firmware update. Ok that's fair! She initially blamed Apple's iOS and how it handles background operations request from apps so thus the randomness of the unlocking. Understandable. How Apple or even Google updates their Operating System is out of Level's control.

Both Nicole and the engineering team follow up with me and this is where it all goes downhill. They suggest that the lock needs time for it to get ready for the Touch to Unlock feature to kick in. This MIGHT be true as sometimes I am standing at my door 15-20 seconds before it actually unlocks. 20 seconds might seem short just saying it but actually standing in front of your door for that long is ridiculous. Sometimes the feature just doesn't even work and you have to pull out your phone/key/card to unlock! Isn't everyone buying this lock expecting to just walk up to the lock and be able to unlock it without a waiting period? I sure thought so. And this whole thing about having to wait with a buffer is all nonsense because of the 20% of the time that it DOES work. I am simply walking up to it and touching/unlocking the lock and it works. Where was the buffer in those times?

They then request pictures of where the lock is installed. They immediately say I have the lock installed in a wrong room and that the lock is only meant for entry way doors. I have mine installed in the doorway after getting in through the garage door. I believe they mean they only expect this lock to be installed on the outer perimeters of your home. Like the main entry door way for example. If that's the case, shouldn't this be way more clear in their marketing or product descriptions? Also, why did support pivot from the whole "this is a known issue and is being worked on" to "you installed it in the wrong room"?

They sure do make it sound the lock would work PERFECTLY if I just fixed all the issues they mentioned. Not ONCE in the follow up did the engineering team even mention a firmware update. Basically all the blame is put on me and the room I chose to install the lock and what operating system is on my phone.

Stay far away from any product that Level releases. Read more

Amazon Customer

Verified Purchase

Sleek and low profile smart lock

Reviewed in the United States on October 11, 2022

I don’t write reviews often, but after installing and using this lock I am thoroughly impressed and feel this warrants a review. For starters I was looking at locks from Kwikset and August, but they were extremely bulky with no style. It was also apparent with those that it was a smart lock which ca... Read more

Amazon Customer

Verified Purchase

Some bugs

Reviewed in the United States on October 9, 2021

I purchased 4 of these locks for my home. I had to upgrade my ring video doorbell to a pro version as that’s the only way to bridge the locks to your WiFi and have remote access to lock and unlock your doors while away. Otherwise the locks connect via Bluetooth and you have to be right up on the loc... Read more

Amazon Customer

Verified Purchase

"Touch to unlock" unreliable; NFC key cards randomly stopped being recognized, had to be re-added

Reviewed in the United States on December 15, 2022

UPDATED 12/21/22

Pros:
-Touch to LOCK works reliably. (Touch to UNLOCK does not. See cons below.) Makes it easy to quickly lock the door without your phone or the key when exiting the home.
-Works with homekit. So you can ask Siri to unlock the door and, after maybe a 5 second d...elay, she will. Probably the quickest way to unlock the door is with "touch to unlock", but that hasn't worked reliably for me. Second quickest way is probably the physical key. Third quickest way is NFC keycard (slight delay after holding up the card). Fourth quickest would be taking out your phone, swiping down for control center, and then tapping your homekit shortcut for the lock to unlock it through homekit.
-Remote lock and unlock via the Level App or homekit seem to work reliably.
-It is handy to be able to create "guest passes" using the level app, that allow you to send a code to a relative that will give them the ability to unlock the door. Used it with my sister when they were planning to visit and arrive at a time when I couldn't be home.
-Level has good customer support and stands by their products and takes action to ensure customer satisfaction.
-small and unobtrusive design make it a “stealth” smart lock

Cons:
1) TOUCH TO UNLOCK IS UNRELIABLE. DO NOT EXPECT IT TO WORK AS ADVERTISED.
The touch to unlock feature worked ~75% of the time between purchase in Feb 2022 and Sep 2022, and then the feature stopped working entirely in September 2022 and hasn't worked reliably since (for both my wife and myself). The problem seemed correlated with an iOS update installed at the time on my iPhone, but after multiple iOS and Level software/firmware updates since September 2022, the behavior is the same: Touch to Unlock only works if I pull out my phone and open the Level app, and watch as the text indicator in the app goes from "touch to unlock not ready" to "touch to unlock ready". After that I can touch the lock and it will indeed unlock, but of course having to pull out your phone completely eliminates the value of touch to unlock. It's not the touch sensor that is the problem (the touch to LOCK feature works reliably every time), it is the fact that the Level app needs to track your location relative to a geofence and needs to run in the background on your phone in order to indicate to the lock that it is safe to enable "touch to unlock". Somehow that is not happening in the background anymore, reportedly due to Apple iOS and Android updates that are out of Level’s control, and so you need to open the Level App for it to update your location and enable touch to unlock.

Level Support gave me trouble-shooting tips to try (enable background app refresh, enable precise geolocation in iOS settings, "boost range" in Level app", etc.). But Support ended up telling me the following (copy-pasted verbatim from support email):

"My Engineer was able to confirm that based on the telemetry of your lock you are currently being impacted by operational delays. Apple has introduced changes in recent OS updates that affect how apps like ours are able to operate in the background. The result of these changes is a delay in the response of the Touch-to-Unlock feature. Our engineering teams are already aware of this and are working on updates to address it and improve functionality. At this time there is not currently an ETA for when these updates will be released, but rest assured it is a top priority."

I called Level Support again recently to initiate a warranty refund request, and as a last ditch effort to get it working they gave me instructions for a factory reset of the lock, which involves removing the lock from the app, removing it from homekit, physically disassembling it to access a reset button on the motor. then I'll have to re-add the lock to Level, and re-add it to homekit, re-add my wife's as a user, re-add my kids' NFC key cards, then spend another 24-hour cycle where I leave the geofence and return to test whether the touch to unlock starts working again.

After doing this I noticed a slight improvement. Now, touch to unlock would usually work (say more than 50% of the time), but only after waiting patiently and touching the lock repeatedly for at least 10+ seconds while standing at the door. This was better since I no longer had to take out my phone, but still not the 75%+ (without delay) functionality I was experiencing before September. And my wife would rarely have the patience to stand there and tap for ten seconds, and ended up pulling out her phone anyway.

After some discussion and seeing that I’d applied the troubleshooting in good faith, Level agreed to take my level touch back since it was not functioning as originally advertised, and shipped me a Level Lock+ as replacement, which more than satisfied me. This is why I still recommend them, because they went out of their way to try and help me get the lock working as advertised, and when it still didn’t work 100% they put their money where their mouth was and offered me an upgraded replacement. They also were proactive about following up with me to check whether my troubleshooting attempts worked.

In summary:

-If the touch to unlock functionality is important to you, keep in mind that it may not work reliably and even if it does at first it may stop working due to iOS or Android updates that are out of Level’s control.

2) NFC key cards randomly stop working. I gave my kids the two NFC keycards included with the lock after setting them up on the lock and testing them. The key cards worked reliably for about two months, and then suddenly stopped working. (Luckily I'd given my kids backup physical keys so they could still use the lock if it didn't work.) I went into the Level app and "removed" the two NFC keycards, and then re-added them. Now they both work again. But the lesson is clear: don't count on the NFC keycards to work reliably. Always have a physical key in your pocket as backup. Read more

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