Setting up your Mailbox Sensor using the Sidewalk network

You can simplify device setup by using Amazon Sidewalk* to connect your Ring Mailbox Sensor. By connecting to Amazon Sidewalk, you can take advantage of the shared network created by Ring and Amazon devices in your neighborhood. Connect your Mailbox Sensor with Amazon Sidewalk so you can know when your mailbox is opened via notifications sent from the Ring app or as part of a Routine set up with your compatible Alexa devices to let you know when motion is detected. Once connected, use your Mailbox Sensor to activate your Ring Smart lighting to illuminate your home or trigger Ring Video Doorbells and Security Cameras to begin recording¹ when motion is detected. Not sure if you have Amazon Sidewalk coverage in your area? Check the Amazon Sidewalk coverage map to learn more about how much coverage you may have at your address.

* Opting into the Amazon Sidewalk network is not required for you to complete set up or use your Mailbox Sensor. Strengthen the Amazon Sidewalk network by connecting compatible Ring Bridge or Amazon Echo devices to its shared internet bandwidth.

Setting up your Mailbox Sensor using Sidewalk

Learn more about how to link your Ring and Amazon accounts.

Once you have chosen to set up your Mailbox Sensor using Amazon Sidewalk (optional) and determined there may be coverage in your area, getting your device online is simple: ‘

How to setup your Mailbox Sensor using Sidewalk in the Ring app

1. Open the Ring app.
2. Tap the

   menu (☰).
3. Tap on

   Set Up a Device

   .
4. Select

   Mailbox Sensor

   from the list of devices.
5. Scan the QR code on the Mailbox Sensor or product packaging.
   1. Note: If there is no Sidewalk coverage in your area, you can still set up on Amazon Sidewalk but connection is not guaranteed.

      Complete Mailbox Sensor setup by following the in-app prompts to connect your device

      .
6. Follow the in-app setup to complete installation.

Troubleshooting weak Amazon Sidewalk coverage

Not sure if you have enough coverage in your neighborhood? Is your Mailbox Sensor falling offline often? Expand the Amazon Sidewalk network in your community and enhance your coverage with these troubleshooting options.

Fixing limited Amazon Sidewalk network coverage If you’re experiencing unreliable connectivity with the Amazon Sidewalk Network or your Mailbox Sensor falls offline often, you can expand Amazon Sidewalk coverage for yourself and your neighborhood by opting into the network on compatible Ring and Amazon Echo devices you already own. An Amazon Sidewalk bridge is different than a traditional Ring Smart Light bridge because Amazon Sidewalk bridges allow any Sidewalk-compatible device to connect to the shared internet bandwidth within your neighborhood. Compatible Sidewalk Bridges include:

1. Echo 4th Gen
   1. Note: The Echo Dot 4th Gen is not a compatible Amazon Sidewalk bridge.
2. Echo Show 10 3rd Gen
3. Echo Hub
4. Wired Doorbell Pro (formerly Video Doorbell Pro 2)
5. Floodlight Cam Wired Pro
6. Ring Floodlight Cam (no longer for sale)
7. Ring Spotlight Cam Wired (no longer for sale)

If you do have any of the above Amazon Sidewalk bridges, make sure it’s online and functional. If you don’t, getting any of these bridges will strengthen the Amazon Sidewalk coverage in your area. Learn more about turning Amazon Sidewalk on or off for your compatible devices.

Setting up your Mailbox Sensor without using Amazon Sidewalk

Prefer to connect your device without using the Amazon Sidewalk network? You can use one of these bridges to connect your Mailbox Sensor directly:

1. Ring Smart Lighting Bridge

   (while supplies last)
2. Alarm Pro Base Station
3. Echo 4th Gen
   1. Note: Only the Echo 4th Gen is compatible with Ring Smart Lighting devices. The Echo Dot 4th Gen is not compatible.
4. Echo Show 10 3rd Gen

How to setup your Mailbox Sensor using a compatible Ring bridge or Amazon Echo device

1. Open the Ring app.
2. Tap the

   menu (☰).
3. Tap on

   Set Up a Device

   .
4. Select

   Mailbox Sensor

   from the list of devices.
5. Scan the QR code on the Mailbox Sensor or product packaging.
6. Choose your connection source.
   1. Tap

      Continue

      to connect using a Ring Bridge that you already own.
7. Follow the in-app setup to complete installation.