Troubleshooting account verification when signing in to Ring

You might experience issues receiving your verification code when logging in to your Ring account. If you do not have access to your text messages or the device that has your authenticator app enrolled, you can generate a code from the Control Centre. Once you have verified, you can set up a passkey for faster sign-in.

Not receiving the text message with a code

If you are not receiving the text message with your code, try these tips:

• Make sure you entered the phone number correctly.
• Check if you are signed in to Ring on any other devices that are receiving your verification codes. If you are signed in on a previous device, you can use it to update your phone number.

Generating a verification code

If you don't have access to your text messages or your enrolled device's authenticator app, you can generate a code from the Control Centre in the Ring app or ring.com by logging in to your Ring account from a different device.

To access Control Centre from the Ring app or a mobile browser:

1. Tap the menu (☰).

2. Tap

   Control Centre

   .

To access Control Centre from a desktop computer:

1. Sign in to your account at

   ring.com

   .
2. Click the Dashboard home icon at the top, then

   Account

   .
3. Click

   Control Centre

   .
4. Click

   Account Verification
5. Scroll down to

   Generate a Verification Code

   .
6. Under

   Authorise a New Device

   , click

   Generate

   .
7. Re-enter your password.

Set up a passkey for faster sign in

You can set up a passkey on your phone using your face, fingerprint or the PIN you use to unlock your device. Learn more about how to set up a passkey here.

Generate a support code for Ring Customer Support

If you need to speak with our Customer Support team, they might ask to verify it's you. This code is different from the code you need to sign in. In Account Verification, you can generate a Support Code to verify your Ring account.

To generate a support code for Ring Customer Support, follow these steps:

From the Ring app or a mobile browser:

1. Open the Ring app to the main dashboard.

2. Scroll down and tap

   Control Centre

   .
3. Scroll down and tap

   Support

   .
4. Scroll down and tap

   Generate Code

   .
5. Tap

   Generate Code

   again.
6. Provide the six-digit code to the Customer Support associate.

From a desktop computer:

1. Sign in to your account at

   ring.com

   .
2. Click the Dashboard home icon at the top, then

   Account

   .
3. Click

   Control Centre

   .
4. Click

   Generate Code

   .
5. Click

   Generate Code

   again.
6. Provide the six-digit code to the Customer Support associate.

This code will allow your Customer Support associate temporary access to your account information like your email address, location, and device MAC ID to help resolve your issue.