A Ring Video Doorbell owner applying settings to their Ring account in the Ring app.

Account Verification in Control Center

With Account Verification, you can choose how you want to receive your 6-digit verification code whenever you sign in to the Ring app or your account at Ring.com. We require you to enter this code, after you enter your password, to better protect your Ring account. This extra layer of security is called Two-Step Verification

How to access Account Verification in Control Center.

From the Ring app:

  1. Open the Ring app. 
  2. Tap the top
    menu (☰)
    .
  3. Tap
    Control Center
    .
  4. Tap
    Account Verification
    .

From a mobile browser:

  1. Log in to your Ring account at Ring.com.
  2. Tap the top
    menu (☰)
    .
  3. Tap
    Control Center
    .
  4. Tap
    Account Verification
    .

From a desktop browser:

  1. Log in to your Ring account at Ring.com.
  2. Click the
    Dashboard
    home icon on the top right.
  3. Click
    Account
    and select
    Control Center
    .
  4. Click
    Account Verification
    .

Choose a verification method

You have the option to choose how you want to receive your verification code, by Text Message or Authenticator App. 

Text Message

When you choose Text Message as your verification method, you'll receive a text to the mobile number you provide each time you sign in. Enter that code, and you're in. 

Learn how to get a verification code by text message 

Authenticator App

Authenticator apps are security apps for your phone, tablet, and computer that help prove who you are. These apps generate 6-digit verification codes to help verify you when signing in to Ring.

Learn how to use an Authenticator App to sign in to Ring

Verification codes in Control Center

If you don't have access to your text messages or your device's authenticator app, you can generate a code from Control Center in Account Verification. 

Learn more

Customer Support Verification

If you need to speak with our Customer Support Team, they may ask to verify it's you. In Account Verification, you can generate code to give to the Support Associate to help verify your Ring account. We will NEVER ask you for your password.

Last updated 5 months ago