Troubleshooting Power Issues for Wired Doorbell Plus and Pro
How to troubleshoot the most common causes of insufficient power with your Wired Doorbell Plus or Wired Doorbell Pro.
- Wired Doorbell Prorequires a doorbell transformer rated at 16-24 VAC 50/60HZ,30-40VA max.
The troubleshooting process is the same for both doorbells. Not sure which doorbell you have? Here's how to check in the Ring app.
Symptoms of insufficient power
- Regularly losing connection to your wifi network.
- Freezing up or shutting down during the ringtone sound after a button press.
- Regularly shutting off (the white light on the front will turn off).
- Freezing up during a live event.
- Not correctly ringing your existing internal doorbell.
- Night vision doesn't work.
- Doorbell works fine for a couple of events and then stops working.
How to troubleshoot insufficient power
- If your Wired Doorbell Plus or Wired Doorbell Pro is hooked up to an internal doorbell chime,
- If you have an older version of the Wired Doorbell Plus and are using it with an internal chime,
- The Pro Power Cable (with orange fastening clips) is no longer necessary with newer versions of the Wired Doorbell Plus and Wired Doorbell Pro.
- Make sure your Wired Doorbell Plus or Wired Doorbell Pro is properly hooked up directly to a transformer.
Using a Plug-in Adapter
Wired Doorbell Plus and Wired Doorbell Pro can also be powered by using a Plug-In Adapter.
Wired Doorbell Plus
Wired Doorbell Pro
Last updated 2 weeks ago