Ring Video Doorbell on a modern home.

Troubleshooting Power Issues for Wired Doorbell Plus and Pro

How to troubleshoot the most common causes of insufficient power with your Wired Doorbell Plus or Wired Doorbell Pro.

  • Wired Doorbell Plus
    requires a
    rated at 16-24 VAC 50/60HZ,
    10-40VA max
    .
  • Wired Doorbell Pro
    requires a doorbell transformer rated at 16-24 VAC 50/60HZ,
    30-40VA max
    .

The troubleshooting process is the same for both doorbells. Not sure which doorbell you have? Here's how to check in the Ring app.

Symptoms of insufficient power

  • Regularly losing connection to your wifi network.
  • Freezing up or shutting down during the ringtone sound after a button press.
  • Regularly shutting off (the white light on the front will turn off).
  • Freezing up during a live event.
  • Not correctly ringing your existing internal doorbell.
  • Night vision doesn't work.
  • Doorbell works fine for a couple of events and then stops working.

How to troubleshoot insufficient power

  • If your Wired Doorbell Plus or Wired Doorbell Pro is hooked up to an internal doorbell chime,
  • If you have an older version of the Wired Doorbell Plus and are using it with an internal chime,
    • The Pro Power Cable (with orange fastening clips) is no longer necessary with newer versions of the Wired Doorbell Plus and Wired Doorbell Pro.
         
  • Make sure your Wired Doorbell Plus or Wired Doorbell Pro is properly hooked up directly to a transformer. 
Image of Ring Video Doorbell Pro transformer, no chime.

Using a Plug-in Adapter

Wired Doorbell Plus and Wired Doorbell Pro can also be powered by using a Plug-In Adapter.

Wired Doorbell Plus

Wired Doorbell Pro

Last updated 2 weeks ago