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Troubleshooting Ring Chime or Chime Pro (1st Gen) When Offline

The most common reasons why Chime or Chime Pro goes offline are primarily due to Network Issues or Loss of Power. Here are some tips to help get your Chime back online.

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Common Network Issues

  • A power surge causes a problem with your internet router.
  • You temporarily lose power. 
  • A wire in your router setup becomes loose.
  • You change your wifi network password.

Use the troubleshooting steps below to check the possible sources of the disconnection: 

  • Check that all of your wires are properly plugged in and that all the lights on the front of the router are green. 
  • Check to see whether another wifi device is having a problem connecting to the network.
  • Unplug your router for 30 seconds and then plug it back in. See if your Ring Chime automatically reconnects. 

If there are no issues with the network, you'll need to investigate your Ring Chime or Ring Chime Pro.

Loss of Power

To check whether your Chime or Chime Pro has lost its power: 

  • First, examine the Chime unit. Is the logo on the front glowing a soft blue? That means the unit is receiving power. 
  • If the logo isn't glowing, try unplugging and plugging the unit back into the plug. It should restart immediately. 
  • Try the unit in another power outlet. If it starts glowing, you may have an issue with the outlet itself. Try plugging another appliance into the original outlet and see if you're getting power from it. You may have blown a fuse and need to reset the outlet at the breaker.
  • If the unit doesn't light up at all when plugging it into an active outlet, you may have an issue with the unit itself. Please call Community Support for further assistance.

Once you've replugged the unit back into an outlet and verified it's receiving power, let the device run for at least thirty seconds. Once the logo stops flashing and glows steadily, it has automatically reconnected to your network.

Last updated 7 months ago