Ring Alarm Base Station with the Keypad and Stick Up Cam on a console in a modern home

What to Know if Your Ring Alarm Goes Offline

Learn about the emergency systems your Ring Alarm uses to continue to protect your home even if circumstances arise that would ordinarily knock the system offline.

Note: If the Base Station goes offline, you will be unable to access or control your devices through the app,¹ but your device will remain armed, and the Ring Alarm siren will still function.

Cellular backup

Your Ring Alarm usually communicates with you or your monitoring service through the internet via wifi or an Ethernet cable. Any time your Base Station loses its connection to the internet, regardless of the cause, a cellular backup system kicks in that will allow the system to continue to monitor your home.

Note: You will need to have Ring Protect Pro to use the cellular backup system.¹

Battery backup

Your Base Station includes a battery backup that allows your system to keep working if the power goes out or your Base Station is accidentally unplugged. When the Base Station starts using battery backup, it will work normally for 15 minutes. After 15 minutes, the Base Station will continue to monitor your sensors and send alarm signals, but will shut off any other features to preserve battery life. Depending on your usage, there is enough battery power for up to 24 hours.

If your Base Station is running on battery backup, the battery icon on the Base Station details page in the Ring app will reflect this. Also, the power icon on the base station will flash yellow when it is running on battery backup.

When power returns, the battery will recharge until it reaches full power.

¹ Compatible Ring Protect subscription required (sold separately). Extra data charges may apply. Cellular data is provided by a third party carrier. Coverage, uptime, technology, and speeds will vary. Backup power required if the power goes out. Visit ring.com/alarm-pro for more details.
Last updated 4 months ago