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Frequently asked questions

Do Ring Security Cameras save my videos and photos so I can review them later?

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If you have a subscription to a Ring Protect Plan, motion event videos captured by your doorbell will be saved to your Ring account for up to 180 days. You can manage your video storage time through the Control Center. Photos captured will be saved to your Ring account for up to 7 days, so you can review them at any time. More information about video storage can be found here. Without a subscription, you can view real-time video for Ring doorbells and security cameras and answer doorbell notifications as they happen, but your videos and photos will not be saved.

A free Ring Protect Plan trial is included with any Ring Doorbell or home Security Camera purchase unless you are already have a Ring subscription at the same location. You may subscribe to a Ring Protect Plan at any time during your trial, and you won’t be charged for your subscription until after your trial ends.

If you have a subscription to Ring Protect, you can share your videos and photos with anyone, including neighbors, friends, family and local law enforcement.

Click here to learn more about Ring Protect.

What is Ring Protect?

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Ring Protect is a subscription that gives your Ring experience a boost by changing how your Ring devices work for you. With a Ring Protect Plan, activate video recording and photo capture, saving and sharing for your Ring doorbell or camera, plus get access to our most advanced video, intelligence, and security features and perks.

Click here to learn more about Ring Protect.

Do I need Ring Protect to use the doorbell or security camera?

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No. You can still use your doorbell or camera to watch over your home and answer the door from anywhere, even without a subscription to Ring Protect. Without Ring Protect, you'll still receive real-time notifications when anyone comes to your door, and you can answer the notification to see hear, and speak to visitors in real time right from your mobile device. When you access your Ring Dashboard, you'll be able to view the image last captured by active devices.

However, without a subscription to Ring Protect, you won't be able to review any videos or images you missed, and you won't be able to save your videos or photos or share them with anyone. Click here to learn more about Ring Protect and to choose a plan that works for you.

How do I know if my devices are eligible for 24/7 Recording?

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Already a Ring customer? Log in to your Ring account to see if your devices are eligible for 24/7 Recording.3

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Starts at $129.99 per device (billed separately). Book after checkout or use the link in your confirmation email. You’ll pay when you schedule.

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