Delivery and Returns
Delivery Costs
- Orders above 499 SEK: Free
- Orders under 499 SEK: 49 SEK
Delivery Time
We usually deliver orders within 3-5 business days. As a result of high order volumes at peak times, delivery may take longer than normal. Please note that express delivery is not available. Thank you for your patience.
Where do we deliver?
Ring delivers to Sweden, Denmark (except Faroe Islands), Finland, Norway and Iceland (Please note that Quick Release Battery Packs are not available for shipment to Iceland).
If you are shopping from outside this region, please check availability on one of our international sites.
What is your return policy?
You have 30 days from the date you received your device(s) to request a full refund for any reason.
To return your item(s), access the self-service portal and request a return label. This allows you to return your device(s) free of charge when shipping from the same country where it was delivered.
Request a return label through the self-service portal.
How do I contact customer support?
You can contact our Customer Support team by phone (+800 8700 9781) or through our chat, which you will always find in the bottom right corner of our website, or on our "Contact Us" page.
Can I add or remove items from an existing order?
You cannot add or remove items from an existing order, but you have 30 days from the date you received your device(s) to return the item for a full refund. Follow the instructions above to return an item.
Can I cancel my order / change a delivery address?
Call customer support within 45 minutes of placing your order to cancel it or change the delivery address. After 45 minutes, cancellations are no longer possible as your order will already have been sent to our fulfilment centre. Unfortunately, you will have to wait until the item is delivered and then return it for a full refund.
What happens if I'm not at home when the delivery arrives?
If you’re not at home at the time of delivery, you can always contact your courier and arrange a new date and time. Check your delivery confirmation for information on your courier and tracking number.
I have problems installing my item / my item is defective
We're sure you're going to love your new Ring device, but if something is wrong or you have trouble setting it up you can contact us at any time for assistance. We love hearing from you and making sure that everything works as it should.
Visit our "Setup and Install" page for detailed instructions on how to install and configure your Ring devices. You can find comprehensive product information and user manuals on our "Ring Help" page. For support, our customer service phone number and live chat are available on our "Contact Us" page.
Will I be charged now or when my items are despatched?
You will be charged as soon you place your order.
Could you send me more information about payment security?
All payment information is processed by a third-party company: Stripe (https://stripe.com), Paypal or Mollie. Your connection with our servers the payment gateway is made through HTTPS, the standard secure protocol for handling sensitive information.
What payment methods do you accept?
For purchases on our website, we accept credit cards, debit cards, PayPal, SEPA, iDEAL, SOFORT, Bancontact, ShopPay and Google Pay. Please note that availability may differ per store.
For Ring Protect Plan subscriptions, we accept credit cards, debit cards, SEPA, Apple Pay and Google Pay.
For more information about payment methods, view our frequently asked questions page.
Will I receive an invoice for my purchase?
Invoices are automatically sent when the order is fulfilled. If you require a change, please contact our customer service and we will provide it for you.
Help center
Please visit our website for more information and resources on setting up and using your Ring devices.
To learn more about your Ring devices, subscriptions and more, visit our Ring Help Service page.
Looking for your product manual? Find in this page all Ring device manuals.
