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Fixing offline devices
...where you put the device. Then make sure your internet is fast enough by testing your internet speed online. Learn more about signal strength, internet speed requirements, and performing speed tests. Set up your Ring device to another network, such as a guest network or using a 2.4 GHz wifi...
Finding your internet upload speed
...as additional Ring cameras, phones, laptops, tablets, and gaming consoles. If your internet upload speed is poor, we recommend contacting your internet service provider to upgrade your internet plan or troubleshoot your slow upload speed. You can also reboot your router and modem, then wait five...
Connecting the Base Station with Ethernet and wifi
...credentials being removed when an Ethernet cable is connected. Connecting Ring Alarm Base Station to the internet (wifi or ethernet) The Ring Alarm Base Station can connect to the Internet by Ethernet Cable or a 2.4 or 5 GHz wifi connection – but not both. If you connected your Base Station to...
Understanding wifi recommendations for Ring devices
...Internet speeds for Ring devices Your internet has two types of speed: Download speed: This measures how quickly data downloads to your device. Upload speed: This measures how quickly data uploads from your device. Checking wifi speeds To see if your internet is as fast as it...
The Ring app and virtual private networks (VPNs)
...What is a VPN? A Virtual Private Network (VPN), is a service that hides the IP address assigned to you by your internet service provider (ISP). VPNs also allow you to use a temporary IP address that hides your ISP address. As of December 2019, we no longer support...
Fixing audio and video issues
...Test your internet speed: Internet speeds directly affect video and audio performance. Ring devices that have a higher video resolution need faster internet speeds. Learn more about wifi recommendations for Ring devices . Restart your phone...
Fixing setup issues
...Unplug all Ethernet cables from your router, except the main internet connection between your router and modem or wall outlet. Test your internet connection by loading ring.com when connected to the same wifi network on your mobile device. Having more than one wifi router can cause...
What to know when your Ring Alarm goes offline
...with you or your monitoring service through the internet via wifi or an Ethernet cable. Any time your Base Station loses its connection to the internet, regardless of the cause, a cellular backup system kicks in that will allow the system to continue to monitor your home. Battery backup Your Base...
Safety and compliance information for Ring Intercom Video
...The full texts of the declarations of conformity and other applicable statements of compliance for this product are available at the following internet address: www.ring.com/DoC Wireless Features: Single-Band WiFi 2.4GHz Maximum Radiated Power: Wifi 2.4GHz (2412- 2472MHz): 20 dBm ELECTROMAGNETIC...
Ring Alarm Base Station setup troubleshooting
...Your Ring Alarm Base Station can’t connect to the internet or can’t connect to Ring. Check your modem and router and make sure that your internet connection is working. If this doesn’t resolve the issue, try waiting a few minutes, then try again. "Connection Error" Your Base Station can’t...