Connecting the Base Station with Ethernet and wifi

Get answers on what to do if you’re experiencing internet interruption due to wifi credentials being removed when an Ethernet cable is connected.

Connecting Ring Alarm Base Station to the internet (wifi or ethernet)

The Ring Alarm Base Station can connect to the Internet by Ethernet Cable or a 2.4 or 5 GHz wifi connection – but not both.

If you connected your Base Station to the Internet using wifi during its initial setup, the connection and your credentials will be removed as a security feature if you plug in an Ethernet cable. If your Base Station is connected to the Internet using an Ethernet cable, when you attempt to connect to wifi you should receive a message stating that as long as the Ethernet cable is plugged in, you will not be able to connect to wifi.

Important: Make sure you run the Ethernet cable away from the Base Station. Avoid placing the Ethernet cable over the front of the Base Station speaker and LED ring.

Change the connection type or wifi network

1. Open the Ring app to the main dashboard.

2. Tap the Alarm tile under Devices.

3. Tap your device's Settings.

4. Tap the Device Settings tile..

5. Tap

   Network Settings

   .
6. Tap

   Change Connection

   at the bottom.
7. Tap

   Continue

   .
8. On the back of your Base Station, firmly press the pairing button.
9. In the Ring app, tap

   Find My Base Station

   to initiate the Bluetooth pairing.
10. After the Base Station finishes pairing, choose your Internet Connection type.
    • For Ethernet:

      The setup process should complete automatically.
    • For wifi:

      A list of wifi networks should appear.
      • Tap on the home wifi network from the list.
      • Enter the wifi password.

Setup unsuccessful? See more troubleshooting for Ring Alarm Base Station setup