Fixing setup issues

Learn how to resolve issues with setting up a Ring device in the Ring app.

Preparing for setup

• Make sure your Ring app and mobile device are up to date.
• Have your wifi password available.
• Keep your mobile device close to the Ring device throughout the setup process.

Light pattern guides

Check the light pattern guide to find out why your Ring device is not connecting.

Unable to connect your Ring device to your wifi network

If setup fails, check your Ring device's light pattern or audio message. For network changes, contact your internet provider or router manufacturer.

Setup failed: Incorrect wifi password

Follow these steps to confirm the wifi password is correct:

1. Open your mobile device’s wifi settings.
2. Select your network's info icon and tap

   Forget Network.
3. Reconnect using your wifi password.
4. If your mobile device cannot connect using the same wifi password after using Forget Network, contact your internet service provider.

Setup failed: Distance from wifi router or special characters in the wifi name

• If your Ring device is far away from your router, use a wifi extender, such as

  Chime Pro

  , or a mesh router to improve the wifi signal strength.
• Remove special characters from your wifi network name (e.g. apostrophes, spaces, !, @, #, $, %, &).

Setup failed: Unable to connect to internet

• Adjust firewall, ports, and protocols on your wifi router.

  Learn more about firewalls and port forwarding

  .
• Unplug all Ethernet cables from your router, except the main internet connection between your router and modem or wall outlet.
• Test your internet connection by loading ring.com when connected to the same wifi network on your mobile device.
• Having more than one wifi router can cause connection problems with Ring devices. Use only one router, or set up bridge mode with support from your internet service provider or router manufacturer, if needed.

Unable to scan the QR code

If your device has a removable faceplate or battery cover, the QR code might be underneath. You might also find the code on the product package or setup guide.

• Make sure you have enough lighting and the QR code is in focus.
• If your mobile device is not scanning the QR code, tap

  Set up a non-Ring device or choose manually

  to continue through the setup process.

Unable to find your address

If your address doesn’t populate when you try to add your location, try these tips:

• Turn on location permissions for the Ring app. Consult your mobile device provider for help, if needed.
• Place the pin on the map for new or unlisted addresses.
• Confirm you are signed in to the correct account, if you cannot find your existing location.
• Manually enter your address.

Unable to find or connect to the Ring wifi network

The Ring wifi network is a wifi access point that appears when your device is in setup mode.

• For battery-powered devices: Make sure the battery is charged and device powers on.
• For wired or plug-in devices:

  Confirm the power supply matches the requirements for your Ring device.
• Verify the device is in setup mode.
  • View setup mode light patterns for doorbells.
  • View setup mode light patterns for Floodlight Cams and Spotlight Cams.
  • View setup mode light patterns for Outdoor Cam and Stick Up Cams.
  • View setup mode light patterns for Indoor Cams.
  • View setup mode light patterns for Chimes.
• Use a different mobile device for setup.
• If your device is unable to find or connect to the Ring wifi network, perform a factory reset or power cycle your device before attempting a new setup.

  Learn how to perform a reset or power cycle on your device.

Unable to find your wifi network during setup

If your wifi network is not appearing during the network selection of the setup process, check the following:

• Move the Ring device closer to your wifi router.
• Verify your mobile device can connect to the wifi network.
• If you have separate 2.4 GHz and 5 GHz networks, and the 5 GHz is not appearing, try connecting to your 2.4 GHz network instead. Some Ring devices only support 2.4 GHz networks.
• Use a wifi extender, such as

  Chime Pro

  , or a mesh router to improve wifi signal strength.

Incompatible network error 

This error appears when your Ring device detects a wifi network that uses a network encryption that the Ring device doesn't support, for example WPA3. This is not a signal strength issue, your device can see the network but cannot connect to it. 

Affected devices 

• Ring Video Doorbell 3 
• Ring Video Doorbell 3 Plus 
• Ring Video Doorbell 4 
• Stick Up Cam Pro 
• Spotlight Cam Pro 

How to fix Incompatible Network error 

Important note: If you are unsure how to adjust router settings, contact your internet service provider for assistance. 

To best resolve this issue follow the below steps: 

1. Sign into your router’s admin panel or internet service provider application.  
2. Navigate to Wi-Fi Security settings. 
3. Change the network type to WPA2-Personal
   • If you see a “PMF” or “Protected Management Frames” option, set it to Disabled 
4. Save and restart your router. 
5. Attempt to set up the Ring device again. 

Alternatively, if you cannot change your router settings, you can use a separate 2.4 GHz WPA2 network. Some routers broadcast a secondary network that uses WPA2. Look for a network name that does not show the Incompatible Network label during setup. 

What to do if setup still fails after changing to WPA2 

If you changed your router to WPA2 but setup still fails: 

1. Factory reset your Ring device by pressing and holding the setup button for 20 seconds, then releasing. 
2. Wait for the light on your device to flash, then retry setup. 

Factory reset your device

If you continue to experience setup issues, try performing a factory reset on your device. Learn how to factory reset or power cycle your device.

Important note: If you continue experiencing setup issues after trying these steps, contact Ring Support for additional assistance.