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Amazon Key Access troubleshooting for residents
...Your panel being temporarily disabled. Things to check Ensure your phone’s internet connection is stable. Refresh the Ring app by force closing and reopening it, then try to use the unlock feature...
Arming and disarming your Ring Alarm, Video Doorbell and Security Camera with Alexa
...Check if your device is already set up. Tap Try Discovery Again . Ask, " Alexa, discover my devices " Choose the option to get help connecting or...
Configuring and troubleshooting your in-home chime
...Ring app settings Check the following in the Ring app: Confirm the Chime Type settings match your in-home chime type. Check that the Ring my in-Home Chime setting is toggled on for doorbells that require hardwiring. Make sure your Ring device is online and other...
Setting up your Ring Alarm Base Station
...the light ring on your Base Station glows blue with a spinning yellow indicator. Once the ring is solid blue, the update is complete. How to check if your Base Station has a firmware update Tap the Alarm tile under Devices. Tap your device's Settings . Tap Firmware Update . Tap on the device...
Manage Auto-Verified Guest access at your property (for property managers)
...Then, click Next . Review the Entrance(s) you want to be unlocked with this Key and check or uncheck the Entrance(s) as needed. If at least one of the selected Entrance(s) has an Amazon Key Access panel, you can select the Entrance(s...
Troubleshooting unresponsive devices
...the breaker, and check that adapters are plugged into working outlets. Power cycle by disabling power at the circuit breaker or unplugging the adapter for 10 seconds. Confirm the power supply or transformer matches the device's requirements. Use only Ring-branded adapters. Check the installation...
Troubleshooting Solar Charger and Solar Panel
...as expected or shows “Not Connected” in the Ring app, check the following: Make sure the connection is secure: Unplug the Solar Charger from the device. Inspect the cable and port to confirm they are clean...
Positioning video doorbells and security cameras
...a window, screen, or other transparent barrier can cause issues with motion detection and video quality. Respect the privacy of your neighbours: Check local regulations about recording audio and video at businesses or in public spaces. You might need to position your camera away from neighbouring...
Preventing false alarms
...Keypad (1st Generation) : Press and hold the check mark (✓) and x buttons simultaneously for three seconds. Keep your Keypad or Panic Button out of the reach of children and pets to avoid...
Find your intercom brand and model to verify compatibility with Ring Intercom devices
...where to locate the brand and model number for your existing intercom system and check compatibility with Ring Intercom devices. While Ring Intercom is compatible with most audio intercom systems, we recommend checking compatibility before purchase. Where can I find the brand of my intercom? The...