Troubleshooting unresponsive devices
Identify and resolve issues with unresponsive Ring devices.
Identifying an unresponsive device
Your device might be unresponsive if:
- It doesn't power on when connected to a known working power source.
- It doesn't enter Setup Mode when you press the setup button.
Troubleshooting steps
If your device is unresponsive, try the following steps. Make sure to test your device after each step:
Battery-powered and solar devices
- For doorbells: If you are using a metallic faceplate, remove it and use the original plastic faceplate that came in your doorbell box.
- or use a different Quick Release Battery Pack.
- Make sure the Quick Release Battery is completely inserted and clicks into place.
- For devices with multiple battery slots, try inserting Quick Release Batteries into each slot.
- by removing the battery for 10 seconds.
- (except Ring Alarm Base Stations). You'll need to set it up again afterwards.
Wired and Plug-In devices
- Verify power at the breaker, and check that adapters are plugged into working outlets.
- by disabling power at the circuit breaker or unplugging the adapter for 10 seconds.
- Use only Ring-branded adapters.
- to verify correct hardwiring.
- (except Ring Alarm Base Stations). You'll need to set it up again afterwards.
Alarm devices
We have specific guides for troubleshooting Ring Alarm devices:
For Base Station issues, contact our Customer Support team.
Last updated 3 weeks ago