Home owner looking at Ring Intercom mounted on a wall.

Find your intercom brand and model and verify compatibility with Ring Intercom

Learn where to locate the brand and model number for your existing intercom system and check compatibility with Ring Intercom.

Ring Intercom upgrades existing audio intercom handsets to offer increased peace of mind and convenience for people who live in apartment buildings. While Ring Intercom is compatible with most audio intercom systems, we recommend checking compatibility before purchase. Video streaming is currently unavailable for compatible video handsets.

Where can I find the brand of my intercom?

The brand name is usually on the front of the intercom handset. If you don't see it there:

  1. Check behind the front cover
    • Remove the front cover (see instructions below)
    • Check inside the handset cover
    • Look on the control board
  2. Check the back of your intercom
    • Unscrew the handset from the wall
    • Look for any brand sticker

How to remove the front cover of your existing intercom

There are several ways to remove the front cover of your existing intercom, depending on the system you are using:

Screw

  1. Remove handset from the hook
  2. Remove screw with a Phillips head screwdriver
  3. Pull off the faceplate
Illustration of Intercom with a blue arrow pointing up from a screw showing how to remove the front cover of if it is secured with a screw.

Pull off

  1. Insert flat-head screwdriver
  2. Twist and pry off front cover using screwdriver
Illustration of Intercom with an arrow pointing up to the tab where a screwdriver gets inserted to remove the front cover if it is a pull-off cover.

Hidden tab

  1. Place screwdriver on the tab
  2. Push down screwdriver to remove faceplate
Illustration of Ring Intercom with 2 blue arrows pointing up at the hidden tabs where a screwdriver is inserted to remove the cover.

Parts of your intercom

Front of intercom handset

Illustration with blue frame to show the Front cover of the existing Intercom system.

Inside the handset cover

Illustration of Ring Intercom inside handset cover.

Intercom control board

Illustration of intercom control board.

Where can I find the model number of my intercom?

The model number is typically printed behind the front cover, near the internal wiring or on control board. The model number may be in the following locations:

  • Inside the handset cover
  • Intercom control board
  • On the back of the intercom (on a sticker)

Model number locations for popular brands

Brand
Typical model number location
Alternative model number location
Ai Phone
Front of intercom handset
Inside on control board
Auta
Inside handset cover on a sticker
Inside on control board
Bell System
Inside on control board
Inside handset cover on a sticker
Bitron
Back on a sticker
Inside on control board
Bitron Video
Inside handset cover on a sticker
Inside on control board
Bticino
Back on a sticker
Inside handset cover on a sticker
Came BPT
Back on a sticker
Inside on control board
Comelit
Inside handset cover on a sticker
Inside on control board
Elcom
Inside handset cover on a sticker
Back on a sticker
Elvox
Inside on control board
Back on a sticker
Extel
Back on a sticker
Inside handset cover on a sticker
Farfisa
Inside handset cover on a sticker
Fermax
Inside handset cover on a sticker
Gira
Inside on control board
Back on a sticker
Golmar
Back on a sticker
Inside handset cover on a sticker
LT Teranneo
Inside handset cover on a sticker
Back on a sticker
Ritto
Inside on control board
Inside handset cover on a sticker
Siedle
Inside on control board
SKS Kinkel
Inside on control board
Inside handset cover on a sticker
STR Elektronik
Inside on control board
TCS
Inside handset cover on a sticker
Tegui
Back on a sticker
Inside on control board
Urmet
Inside handset cover on a sticker
Back on a sticker
Videx
Back on a sticker
Inside handset cover on a sticker

How do I check that Ring Intercom is compatible with my existing intercom?

To check Ring Intercom’s compatibility with an existing intercom system, please visit ring.com/intercom-compatibility-checker and follow the steps provided there.

If I have a video intercom, will I be able to see who is at the building entrance?

No, you will not be able to stream or record video if you connect Ring Intercom with your video intercom system but you will be able to speak to visitors at your building entrance and buzz them in using your smartphone.

What should I do if Ring Intercom is not compatible with my existing intercom system?

If Ring Intercom is not yet compatible with your existing intercom system, please visit our compatibility checker tool regularly, as we continually add new compatible models.

What can I do if I can’t find my model number or it isn’t listed in the compatibility checker?

Contact Ring Intercom Support. Before you contact support, take clear photos of:

  1. The outside of your intercom
  2. The inside of your intercom ensuring the wiring and the terminal markings are clearly visible.

Have these photos ready when you contact us.

Front cover of intercom:

Illustration with blue frame to show the Front cover of the existing Intercom system.

Picture with front cover removed:

Illustration of intercom control board.

Last updated 3 weeks ago

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