How to find your intercom brand and model and verify compatibility with Ring Intercom
Ring Intercom upgrades existing audio intercom handsets to offer increased peace of mind and convenience for people who live in apartment buildings. While Ring Intercom is compatible with most audio intercom systems, we recommend checking compatibility before purchase. Video intercom systems are not compatible with Ring Intercom.
Where can I find the brand of my intercom?
The brand name is typically printed on the front of the intercom housing.
If you can’t find the brand name on the front of the intercom housing, check either behind the front cover or on the back of your intercom.
To check behind the front cover, remove the front cover.
Note: There are several ways to remove the front cover of your existing intercom, depending on the system you are using. Please see below steps for how to remove the front cover.
Once you have removed the cover, check the following locations:
- Wall plate
- Circuit board
- Inside the handset cover
To check on the back of your intercom, unscrew the handset from the wall and look for a sticker displaying the brand and model number.
Where can I find the model number of my intercom?
The model number is typically printed behind the front cover, near the internal wiring.
The model number may be in the following locations:
- Wall plate
- Circuit board
- Inside the handset cover
If the model cannot be located behind the front cover, check on the back of your intercom. Unscrew the handset from the wall and look for a sticker displaying the brand and model number.
How to remove the front cover of your existing intercom
There are several ways to remove the front cover of your existing intercom, depending on the system you are using:
Screw
1. Remove handset from the hook 2. Remove screw with a Phillips head screwdriver 3. Pull off the faceplate
Pull off
1. Insert flat-head screwdriver 2. Twist and pry off front cover using screwdriver
Hidden tab
1. Place screwdriver on the tab 2. Push down screwdriver to remove faceplate
How do I check that Ring Intercom is compatible with my existing intercom?
To check Ring Intercom’s compatibility with an existing intercom system, please visit ring.com/intercom-compatibility-checker and follow the steps provided there.
What can I do if the brand or model of my existing intercom is not listed?
Please contact our Customer Support team by emailing a picture of your intercom handset and a picture with the front cover removed to ring-intercom-support@cs.ring.com.
Front cover picture:
Picture with front cover removed:
If I have a video intercom, will I be able to see who is at the building entrance?
No, you will not be able to stream or record video if you connect Ring Intercom with your video intercom system but you will be able to speak to visitors at your building entrance and buzz them in using your smartphone.
What should I do if Ring Intercom is not compatible with my existing intercom system?
If Ring Intercom is not yet compatible with your existing intercom system, please check back frequently as we are working hard to support more systems.