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Understanding doorbell light patterns
...doorbell is in an active call and the speaker enabled. Blue circle light flashing slowly: Factory reset The video doorbell is performing a factory reset. This pattern applies to all battery-powered video doorbells except Door View Cam. Blue circle light flashing followed by white light circling...
Fixing offline devices
...Move the Alarm Base Station closer to your alarm sensors or use Range Extenders. As a last resort, you can factory reset the device and set it up again from scratch. If you're still having issues, check your overall network health. Restart your router and modem, test...
Troubleshooting your Ring Alarm Keypad (2nd Generation)
...Remove and the app will say “Removing device, Listening for device to remove.” Push the pinhole reset button. The device should be removed and can now be setup again in the Ring app. Factory resetting your Ring Alarm Keypad (2nd Generation) Important! This will remove device settings such as...
Fixing setup issues
...Factory reset your device If you continue to experience setup issues, try performing a factory reset on your device. Learn how to factory reset or power cycle your device. Important note: If you continue experiencing setup issues after trying these steps, contact Ring Support for...
Troubleshooting issues using the Ring app
...or tablet’s browser. Attempt to sign in on a different smartphone or tablet. “Invalid Password Reset Token” error: Request a new password reset link. Make sure you are only using the password reset link from the most recent Ring email...
Troubleshooting Ring Outdoor Siren
...are fully tightened and the Outdoor Siren is secured on the mounting bracket. If your Outdoor Siren still shows tampered, factory reset the device. Factory resetting your Outdoor Siren If your Outdoor Siren is not performing as expected and other troubleshooting steps have not resolved the issue...
Installing and using Ring Alarm Keypad
...Power has been applied 1 (Lifeline) Brownout Notification Report Type: 0x08 Power Management Event: 0x05 Voltage Drop/Drift 1 (Lifeline) Pin Reset (soft reset) Notification Report Type: System 0x09 State Value: 0x04 System Software Failure State Parameter Value = 0xAB 1 (Lifeline) Dropped Frame...
Troubleshooting your Ring Alarm Panic Button
...by following the instructions below. How to factory reset your Panic Button Note: This will remove the device from your Alarm Base Station and reset the device to the original default settings. Remove the cover from the device. Press and hold the pinhole reset button using the end of a...
Creating and managing Access Codes for Alarm users
...To change or reset an access code: Open the Ring app to the main dashboard. Tap the menu (☰) . Tap Settings . Tap User Permissions . Tap the User whose code you would like to change. Tap Reset access code . Enter a new four-digit code. Re-enter the...
Troubleshooting your Ring Alarm Keypad (1st Generation)
...hold the number 1 key on the Keypad for five seconds. The device should be removed successfully and you may now set up the device. How to factory reset your Keypad (1st Generation) Important This will remove device settings such as chirps and volume adjustments and reset the device back to the...