Stick Up Cam Battery/Solar (3rd Generation) troubleshooting

To navigate to controls for any Ring device in the Ring app:

1. Tap

   menu (≡)
2. Tap

   Devices
   • Tap a Ring device 
   • The next screen is the Device Dashboard
3. Use the tiles to navigate to different controls

Stick Up Cam is updating

The initial update after your camera installs will take longer than subsequent updates. Your camera will tell you when the update is complete.

Stick Up Cam isn't working after I insert the battery/plug in the Solar Panel

• Ensure your camera’s battery is 100% charged prior to installing it. 
• Charge the battery for five to 10 minutes, then reinsert it. 
  • You may need to try a different power outlet or micro-USB charging cable if there are no charging lights lighting up on the battery.
• If your Stick Up Cam is still not powering on, firmly press the setup button on the top of your camera. If it is receiving power, the LED will flash and the device will enter setup mode.
• Contact Customer Support if the issue persists. 

Stick up Cam is offline or not connecting to wifi

• Check that all of your wires are properly plugged in and that the lights on the front of the router are on. You can also unplug your router for 30 seconds and see if your Stick Up Cam automatically reconnects when it is plugged back in.
• Check to see whether another wifi device is having a problem connecting to the network.
• Restart your router and run through the setup process again. Make sure you're close to your router and have your wifi password handy. 
• Check the last reported signal strength for your Stick Up Cam in the Ring app. If it is poor, you may need to move the camera closer to your router or consider using a Chime Pro wifi extender.
• Reconnect to wifi

  and

  reboot your camera

  .

Moving home with your Stick Up Cam

Visit Moving home with your Ring Video Doorbell or Security Camera.

Stick Up Cam is not recording sound or sound quality is poor

• Verify the Audio Streaming and Recording toggle under Privacy Settings in the Ring app is turned on.

   
• Make sure your phone’s volume is turned up. 
• Bring your Stick Up Cam near your router and trigger an event. If the sound improves, you may want to add a Chime Pro to your setup to improve connectivity.

   
• If the sound does not improve, try factory resetting your Stick Up Cam by holding the setup button down for 20 seconds.

  Reconnect your device to wifi

  , then test the sound again.
• Remove the power source from your Stick Up Cam for 20 seconds, reinsert it, then test audio again.

Stick Up Cam is not detecting people at night

Make sure the Stick Up Cam’s infrared lights are toggled on in the Ring app.

Note: If your camera is facing a window, then motion detection features may not work properly. We recommend moving the device outside if you want to monitor outside areas.