How to completely reset your Alarm devices

If you ever find it necessary to do a factory reset on any of the devices that make up your Ring Alarm system, this article will walk you through the process.

Devices

Ring Alarm devices are the things you'll use to set up your Ring of Security around your home. 

They consist of the following: 

• Contact Sensor

  : Contact sensors are two-part devices connected by a strong magnetic field. They are placed on doors or windows. When the alarm system is armed, they will trigger an alarm as soon as their magnetic contact is broken by the door or window opening. 
• Motion Detector

  : A Motion Detector is a device that uses Passive Infrared scanning (PIR) to detect unauthorized heat and motion to set off the alarm. 
• Keypad

  : Your Keypad is used to arm and disarm the system and place it into various security modes.
• Range Extender:

  As its name would imply, the Range Extender is used to extend the range of the Z-Wave network that the Ring Alarm Base Station uses to communicate with its connected devices. 
• Base Station:

  The Base Station is the central processor that controls all communication between your devices. 

Factory Reset

To factory reset your device, find it in the list below and follow the instructions: 

Contact Sensor:

1. If not already done, remove the device from its mounting bracket.
2. On the back of the device, using a paperclip (or similar) press and hold the pin hole button.
3. Continue holding the button for ~10s watching the LED blink rapidly blue.
4. When the blue LED stops blinking, release the button.
5. Watch for the solid red LED indication to tell you the device was reset and removed from the network.

Motion Detector 

1. If not already done, remove the device from its mounting bracket.
2. On the back of the device, using a paperclip (or similar) press and hold the pin hole button.
3. Continue holding the button for ~10s watching the LED blink rapidly blue.
4. When the blue LED stops blinking, release the button.
5. Watch for the solid red LED indication to tell you the device was reset and removed from network.

Keypad 

1. With the Keypad plugged in, press and hold the number "5" key. 
2. Press the reset button found under the pinhole on the back of the device.
3. A paperclip works well.
4. Do not release the "5" key.
5. The Keypad will light up the ring briefly, then the network icon at the top left of the Keypad will begin to flash. 
6. When the network icon stops flashing, release the "5" button.

 Range Extender

1. Press and hold the button on the side.
2. Continue holding the button for ~10s watching the LED blink rapidly blue.
3. When the blue LED stops blinking, release the button.
4. Watch for the solid red LED indication to tell you the device was reset and removed from network.

Factory reset your Base Station

Do not attempt to factory reset your Ring Alarm Base Station without guidance and support from a trained Ring Customer Support expert. Please contact our Ring Customer Support team for assistance if you're having difficulty with your Ring Alarm.

Reboot your Base Station

Whilst factory resetting your Base Station requires the assistance of our Customer Support team, you can reboot your Base Station on your own. To reboot your Base Station:

Quickly press and release the reset pinhole on the back of the Base Station using a paper clip or pin to reboot it. Do not hold the pinhole button, or it will factory reset the Alarm Base Station and require you to set up the Base Station and all accessories again.

When performing a reboot on your Base Station, immediately after pressing and releasing the reset pinhole:

• The power light turns solid red.
• The wifi light turns off.
• The front circle light stays blue for a moment.

During the reboot process:

• The power light turns solid orange.
• The wifi light stays off.
• The front circle light turns off.

When the reboot has completed successfully:

• The power light turns solid green.
• The wifi light turns solid green.
• The front circle light turns blue.