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Use Amazon Key Access (for residents and staff)
...Please ensure your Ring app notifications and Ring Alerts are on . Tap the notification to initiate a one-way video call with the visitor. Once you have visually verified the...
Connecting external lights to your Spotlight Cam Mount
...other external lights will too. Simply connect the grey switched live cable to your existing lights and select Control External Lights in the Ring app. Note: In order to connect external lights to your Spotlight Cam, your Spotlight Cam needs to be set up as 'Spotlight Cam Mount' in the Ring app...
Use Bird’s Eye View to see your visitors’ paths
...to download the latest version of the Ring app and update the operating system on your mobile device to get this feature. How to turn on Bird’s Eye View When you set up Bird’s Eye Zones for...
Managing permissions for users
...how to update your Ring app to the most recent version. To grant user permissions for family, friends and employees in the Ring app: Open the Ring app to the main dashboard. Tap the menu (☰) . Tap Settings . Tap User Permissions...
Understanding low battery notifications
...Video Doorbell or Security Camera, nothing’s more important than keeping your battery charged and your device operational. That’s where your Ring app can help by providing low battery notifications and contextual battery tips. The remainder of this article will explain how to understand low...
Rebooting your Ring Video Doorbell or Security Camera
...video. How to reboot your device in the Ring app Note: To reboot your Ring device in the Ring app, it must be connected to wifi. Open the Ring app Tap the menu (☰) Tap Devices Select the device you want to reboot Make sure it's connected to wifi Tap Device Health Scroll down to Reboot This...
Fix upside-down Ring Indoor Cam videos
...and videos are upside down. To fix this, simply adjust your camera's video orientation in the Ring app. How to rotate video orientation in the Ring app Open the Ring app. Tap the menu (≡) , then tap Devices. Select your Indoor Cam. Tap Device Settings. Tap Video Settings. Tap Rotate Video to toggle...
Manage Auto-Verified Guests for Amazon Key Access (for residents and staff)
...up Amazon Key Access , you can add a trusted guest as an Auto-Verified Guest in the Ring app. How to add an Auto-Verified Guest Open the Ring app to the main dashboard. Tap the intercom's tile under Devices. Tap Shared Access. Tap ADD USER OR PET. Tap Add user to a device. Check Auto-Verified...
Live View for Video Doorbells and Security Cameras
...dropdown: Make sure your Ring app is up to date . Confirm that you have more than one camera on your account. Force close and reopen the Ring app. If the selected camera does not load as expected, check that the device is online in the Ring app. Live View features that require a Ring...
Using Live View Picture-in-Picture
...a compatible Ring subscription. Learn more about Ring subscriptions. How Picture-in-Picture works If you’re using Live View and you leave the Ring app, the live video will continue in a floating window on your device. Note: To use this feature, the Picture-in-Picture setting on your mobile device...