Reconnecting your Ring devices to wifi

Code: P1-78
Code: P1-99

To reconnect a Ring Video Doorbell or Security Camera to your wifi network.

  1. Open the Ring app.
  2. Tap the
    menu (≡)
    .
  3. Tap
    Devices
    and select the Video Doorbell or Security Camera you'd like to reconnect to wifi.
  4. Tap the
    Device Health
    tile.
  5. Under
    Network
    , tap
    Change Network
    and follow the prompts in the app.
  6. Allow some time for your device to fully reconnect to the network, then check your
    in
    Device Health
    to confirm it has successfully reconnected..

Remember, wifi passwords are case sensitive. If you don't know your wifi password, it might be printed on the bottom or side of your router.

Things to check

Check your power supply. If your device is battery-operated, check to see whether your battery is low:

  1. Open the
    Ring app.
  2. Tap
    menu (≡)
    on the top left corner of your
    Dashboard
    .
  3. Tap
    Devices.
  4. Tap your device.
  5. Tap
    Device Health
    .
  6. Check the battery charge under
    Power Status
    .

If you have a hardwired device without a battery, check to make sure the device is receiving adequate power in the Device Health section of the Ring app.

Note: You can also try rebooting your router by unplugging it for 30 seconds and plugging it back in again.

Check your wires, light switch or timer, if applicable. After you temporarily disconnect the power, check all of the wires leading into the device to make sure they're securely connected.

If you have a device such as a Floodlight Cam, and it's connected to a light switch or a timer, make sure the switch is set to “on” and that the timer is working properly.

Check your consumer unit. You may have blown a fuse and need to reset the device.

Things to try

Move your router. If you have a continuous problem with your device disconnecting from wifi or a weak signal, you could try moving your router. If it's obstructed by furniture, walls, doors, or other dense material, signal strength and performance could be reduced.

Quick tip: If you're frequently experiencing wifi performance issues or poor device signal strength, adding a Ring Chime Pro may help. The Chime Pro acts as both a wifi extender and an audible doorbell chime for your Ring devices. If there is significant distance between your router and Ring device, placing the Chime Pro partway between them can improve performance.

Once you've set up your Chime Pro, you can follow the steps above to reconnect to the Chime Pro Network.

Change your wifi network, if applicable. If you have upgraded from a 2.4 GHz network to a 5 GHz network, your Ring device may not be able to find the 5 GHz network because it is not compatible with 5 GHz.

Some Ring devices can connect to 5 GHz via channels 100 and above. Channels 36-64 are not available. Find out which Ring device you have in the Ring app.

5 GHz compatible devices

Video Doorbells

  • Video Doorbell 3
  • Video Doorbell 3 Plus
  • Video Doorbell 4
  • Battery Video Doorbell Pro
  • Video Doorbell Pro
  • Wired Video Doorbell Pro (formerly Video Doorbell Pro 2)
  • Video Doorbell Elite

Security Cameras

  • Floodlight Cam Wired Pro
  • Spotlight Cam Pro
  • Stick Up Cam Pro
  • Stick Up Cam Elite

Video Doorbells and Security Cameras not listed here will need to be connected to a 2.4 GHz network to function.

Last updated 2 months ago