Understanding router security settings

Learn how to fix wifi issues with your Ring device by changing your router settings.

Troubleshooting connectivity issues

Before attempting the solutions in this article, try these troubleshooting steps:

• Fixing video and audio issues
• Fixing offline devices
• Fixing setup issues

More tips for improving signal strength

• Move your Ring device closer to your router.
• Add a Chime Pro

  to your network.
• Consider an eero mesh network as a replacement for your existing wifi router. This works with Ring devices without any special setup.

Router security settings

Ring devices deliver advanced features, such as notifications, video streams, and two-way audio. Your router must allow your Ring device to reach Ring servers for these features to work properly.

Important note: These recommendations involve changing the security settings for your network. Contact your internet service provider or router manufacturer if you need help.

Opening ports for Ring devices

Your router needs to let Ring use certain connection points (called ports). Here are the main ones Ring using these ports might help your Ring devices connect to your wifi.

Setting up router connections:

1. Set a fixed address for your Ring device.
2. Save this address in your router.
3. Open the needed connections.

Tip: To set a fixed address when setting up your Ring device, select Advanced Options during the setup.

Cellular-based routers

If you're using a hotspot or cell router, set it to IPv4 or IPv4v6 instead of IPv6.

Changing your firewall settings

If your Ring device still won't connect:

1. Start with your router's safety on

   High

   .
2. Try

   Medium

   if that doesn't work.
3. Try

   Low

   if you still have trouble.

Warning: Never turn off your router's security completely - this could let anyone access your network and put your network at risk.