Fixing Repeated In-App Setup Failures

If you're having repeated issues setting up your Ring doorbell or security camera—like connecting to the Ring device's temporary network or your home wifi—try the steps below to troubleshoot.

Issues connecting to Ring’s temporary access point during setup

During initial setup, your Ring device will broadcast a temporary wifi network that you will use to connect to the device directly for setup. If you can't connect to the Ring temporary network, try the steps below.

Adjust your mobile device settings

On iOS (apple):

• Reboot your iOS device (shut it off completely) and Ring device

  ,

  then try setting up again.
• Change your cellular data settings. If you don't see your home wifi network when you're setting up your device, you could try

  temporarily disabling your cellular data

  to prevent potential interference.
• Adjust your wifi settings. 
  • Tap

    Settings

    (the gear icon), then tap

    Wifi

    .
  • Under this setting, you'll see a list of different networks in range. Below that list, tap

    Ask to Join Networks

    , then tap

    Ask

    .
  • Try to setup your Ring device again. You should be prompted to connect to the Ring temporary network.

On Android device:

If you're using an Android device and can't connect to the Ring network, you may need to adjust the Smart Network Switch.

Try setup on another mobile device

If issues persist, try using a different mobile device (such as a tablet or alternate mobile phone) and log in to the Ring app, then set up.

Remember to fully charge your Ring device's battery

If you're setting up a new battery-powered Ring device, your battery may not be fully charged. A full battery charge could take up to 10 hours.

Tips for connecting to your home wifi network

Wifi and connectivity tips

• Make sure you're entering the correct password. Passwords are case sensitive and do not include spaces. Your network password can often be found on the bottom or side of your router.
• Make sure to connect to the 2G (2.4 GHz) network, not 5G (5 GHz). All Ring devices can connect to 2.4 GHz, while only select Ring devices have Dual-Band Wifi to be able to connect to either.

Test distances

Your Ring device may be too far from your router. If your Ring device is battery-powered, or if you can move it from the mounting location, try bringing it a few feet closer to your router before setup. Plus, consider the following:

• Sometimes wifi interference can cause setup to fail.

  Learn more about common causes here

  .
• If the above steps don't work, you may need to add a wifi extender such as the

  Ring Chime Pro

  for best performance.
• If your home is larger than 1500 sq. feet or has multiple levels, a

  mesh network

  could provide a more consistent wifi signal to your devices.

Try rebooting your modem or router

For optimal performance, we suggest rebooting once a month.

1. Unplug

   your router and/or modem from its power supply.
2. If your router and modem are

   separate devices

   , unplug both of them.
3. Wait at least

   30 seconds

   , then plug back in.
4. Wait

   30 seconds to one minute

   for your router and/or modem to boot up.
5. Confirm that your internet is back on by connecting another device to your wifi network and trying to access a website. Then repeat the setup process.

Other notes on modems and routers:

• Routers older than 4-5 years may have exceeded their lifespan and might need to be replaced.
• Ring devices are not currently compatible with WPA3. 
• If you have a Wi-Fi 6 router in 802.11 ac/ax mode and can't complete your setup, you could try changing a network band or the guest network to 802.11 b/g/n mode and connecting your Ring device to it to successfully complete setup. 

Try rebooting your Ring device

If you’re still having issues, try holding down the reset button for 20 seconds. Before you reset your device, make sure to download any videos in your account.

After reset, wait one to two minutes then attempt setup again in the Ring app. Things to doublecheck:

• You enter the correct password for your wifi network. Passwords are case sensitive.
• You’re not too far away from your wifi router.
• Your internet service is not down.

Additional troubleshooting steps here