An Amazon Echo Show 8 displaying a family at a homeowner's front door.

Fixing Ring Alexa Skill Issues in the Alexa App

If the Ring Skill is enabled in your Alexa app, but it's not working properly – if Live View isn't connecting, for example – you may have connectivity issues. Follow the steps below to resolve the issue by disabling and re-enabling the Ring Skill.

Please note that following these steps will not remove your Ring devices from the Ring app or change device settings.

Ensure your Alexa app is fully updated

Before you get started, be sure your Alexa app is updated to the latest version:

If it's already updated, skip ahead to the steps below.

Disabling and re-enabling the Ring Skill

First, disable the Ring Skill from the Alexa app:

  1. Open the Alexa app on your mobile device.
  2. Tap
    More
     at the bottom right corner.
  3. Select
    Skills & Games
    from the menu.
  4. Tap
    Your Skills
    .
  5. Find the
    Ring Skill
    and tap it.
  6. Tap
    Disable Skill
    .
  7. Tap
    Disable
    and the Ring Skill will be removed.
  8. Tap on
    Devices
    at the bottom corner.
  9. Forget all your Ring devices by tapping the
    Trash Can
    icon.

Next, re-enable the Ring Skill from the Alexa app:

  1. Open the Alexa app on your mobile device.
  2. Tap
    More
     at the bottom right.
  3. Tap
    Skills & Games
    from the menu.
  4. On the next screen, search for Ring in the search box.
  5. After you've found the
    Ring Skill
    , tap
    Enable
    .
  6. Alexa will ask you to log in to your Ring account.
  7. Once you log in, Ring Skill will be linked to Alexa again and you’ll be asked to discover devices.
  8. Tap
    Discover Devices.
    All your Ring devices should appear and be connected to Alexa again.

Still need help with Alexa? Click here to go to Amazon's Alexa Help Center.

Last updated 5 months ago