Fixing Ring Alexa Skill Issues in the Alexa App

If the Ring Skill is enabled in your Alexa app, but it's not working properly – if Live View isn't connecting, for example – you may have connectivity issues. Follow the steps below to resolve the issue by disabling and re-enabling the Ring Skill.

Please note that following these steps will not remove your Ring devices from the Ring app or change device settings.

Things to Check

• Make sure the Ring device is online and working separately from Alexa
  • Try testing live view in the Ring app on your smart device or on Ring.com.
  • If you encounter the same issues outside of Alexa, the cause of the symptoms may be unrelated to Alexa.
• When enabling the Ring Skill in the Alexa app, link the specific Amazon account the Alexa device is connected to.
• Reboot your router and/or modem, as well as the Alexa device.

Ensure your Alexa app is fully updated

Before you get started, be sure your Alexa app is updated to the latest version:

• Get updates on an Apple (iOS) device

  . 
• Get updates on an Android device

  .

If it's already updated, skip ahead to the steps below.

Disabling and re-enabling the Ring Skill

First, disable the Ring Skill from the Alexa app:

1. Open the Alexa app on your mobile device.
2. Tap

   More

    at the bottom right corner.
3. Select

   Skills & Games

   from the menu.
4. Tap

   Your Skills

   .
5. Find the

   Ring Skill

   and tap it.
6. Tap

   Disable Skill

   .
7. Tap

   Disable

   and the Ring Skill will be removed.
8. Tap on

   Devices

   at the bottom corner.
9. Forget all your Ring devices by tapping the

   Trash Can

   icon.

Next, re-enable the Ring Skill from the Alexa app:

1. Open the Alexa app on your mobile device.
2. Tap

   More

    at the bottom right.
3. Tap

   Skills & Games

   from the menu.
4. On the next screen, search for Ring in the search box.
5. After you've found the

   Ring Skill

   , tap

   Enable

   .
6. Alexa will ask you to log in to your Ring account.
   • If you don't know your Ring password,

     learn to reset it here.
7. Once you log in, Ring Skill will be linked to Alexa again and you’ll be asked to discover devices.
8. Tap

   Discover Devices.

   All your Ring devices should appear and be connected to Alexa again.

Still need help with Alexa? Click here to go to Amazon's Alexa Help Center.