General Information About Ring Products and Services
If you have general questions about Ring video doorbells, security cameras, subscription plans, and more—read the FAQs below.
If you have already set up your doorbell or security camera in the Ring app, you can find the model name by going to Device Health.
How to find Ring doorbell or camera device model
Open the Ring app to the main dashboard.
Tap more (•••) on the camera you want to access.
Tap your device's Settings.
Tap the Device Health tile.
- You can find your Product Name underDevice Details.
How Ring products work
Ring products require an existing home wifi network for setup and use, a mobile device (phone or tablet), and the Ring app, which allows you to monitor and control all of your Ring devices in one place.
All Ring devices are compatible with 2.4 GHz wifi networks, while some Ring devices are also compatible with 5 GHz networks (Dual-Band Wifi).
Ring products are designed to work with your home wifi network. Your Ring devices will not work with a mobile phone hotspot. Ring products do not support Bluetooth.
Ring products
Ring offers a range of smart home security devices.
Ring Video Doorbells
Ring video doorbells feature a built-in camera and Two-Way Talk, so you can hear and speak to whomever is at your door through your Ring app. Your video doorbell can also send notifications to your smart device (phone or tablet) and record what's happening at your door.
Reviewing previously recorded video on your Ring cameras and doorbells requires a Ring Home subscription.
Security Cameras
Ring has a variety of indoor and outdoor security cameras that are battery-powered, plug-in, or hardwired. Some security cameras also provide motion-sensing lighting.
Ring Alarm Security System
An affordable DIY home security system, the Ring Alarm Security System includes a Base Station, Keypad, Contact Sensor, Motion Detector and Range Extender. You can add additional components to meet your security needs depending on the size of your home.
Ring Smart Lighting
Ring Smart Lighting allows you to control your Ring Smart Lights from the Ring app. You can also link Smart Lighting to select Ring video doorbells and security cameras.
Ring Subscription Plans
Subscription plans are not required to use Ring devices
Ring devices don’t require a Ring subscription. Without a subscription, you can view real-time video for Ring doorbells and security cameras and answer doorbell notifications as they happen.
With a compatible Ring subscription plan, you can save, review, and share video recordings from your Ring devices to your Ring account.
Learn more about Ring Home Plans
Ring Doorbells, Cameras, and Alarm come with a free subscription trial
Your trial automatically starts when you set up a new video doorbell, security camera, or alarm in the Ring app.
Learn more about the subscription trial
Purchasing, Tracking, or Returning Ring Devices
Where does Ring ship to?
Ring ships to the United States and to several international countries.
Will I be charged when I place an order or when my Ring product ships?
You'll be charged when you place your order during the checkout process.
What payment methods do you accept?
You can securely purchase a device on Ring.com using any major credit or debit card, or an online payment service like PayPal, Amazon Pay, Shop Pay, and Affirm. For purchasing a subscription plan, PayPal is not accepted.
Is there a warranty on Ring products?
Yes. All Ring devices come with a limited warranty and theft protection. If you'd like to extend your limited warranty, we recommend purchasing a compatible Ring subscription.
View Ring’s Limited Warranty and Theft Protection Plan
How do I track my order?
After you place your order, we'll send an Order Confirmation to your email. In the shipping email we send you two to three days after your purchase, you can click Track Order or View Order to get tracking details for your order. Learn how to track your Ring.com order.
Can I cancel my Ring order?
Yes. You can cancel your order up to 45 minutes after purchase. If you miss the cancelation window, you can start a return. Learn how to cancel your order. Ring Customer Support specialists don't have the ability to cancel orders after the cancellation window.
Can I return a Ring product?
Yes. You have 30 days from the date you receive your order to request a full refund.
Learn more about Ring's Return Policy.
Powering your Ring Device
Does a Ring device require wires to work?
Some Ring doorbells and security cameras are battery-powered and don’t require wiring to work. Other devices are plug-in only or require hardwiring.
Battery-powered doorbells can be wired to your internal doorbell chime. However, they only receive a trickle-charge from the wiring and are primarily powered by the battery. Doorbell solar chargers can also provide a trickle charge to battery devices.
Note: Consult the individual product’s FAQ for a listing of the power options available for that device.
What doorbell transformers are compatible with a Ring doorbell?
Ring doorbells may be connected to low voltage transformers that power internal doorbell chimes. You can connect a Ring doorbell in series with a transformer operating between 8V and 24V AC only (40V max) at 50/60Hz. Intercom systems and DC transformers aren't compatible. Do not use a halogen or garden lighting transformer to power your Ring device.
Do I have to turn off the power in my house before installing a Ring device?
Always follow the safety instructions in your Ring device manual. Turn off the power at the breaker before working with any electrical wires.
WARNING: Electric shock hazard. Disconnect power to installation area at your circuit breaker or fuse box before beginning installation. Always use caution when handling electrical wiring.
Installation by a qualified electrician may be required in your area. Refer to your local laws and building codes before performing electrical work; permits plus professional installation may be required by law.
Do I have to charge my battery prior to setting up and installing my Ring doorbell?
Your Ring doorbell comes with a partially charged battery because there are restrictions related to shipping fully-charged lithium batteries. The battery should have enough charge to set up the doorbell. However, if you have experienced multiple failed setup attempts, you may need to fully charge the battery before you can complete the setup process.
If you’re wiring a battery-powered doorbell, you'll still need to charge your battery to 100% for the best performance. Hardwiring only provides a trickle charge to battery-powered doorbells.
If the device uses a battery, how long does it take the battery to recharge?
Depending on the device, it should take 4-10 hours for a battery to fully recharge.
Will I be notified when the battery in my Ring device is running low?
Yes. You'll receive email reminders when your battery needs charging. The Ring app will also display a low-battery warning on each device that is running low.
Why is my Ring battery draining too fast?
Learn more about Ring battery life
Setting Up and Using your Ring Device
How can I get help with the set up and installation of my Ring device?
When you set up a Ring device, you’ll get step-by-step instructions in the Ring app.
Can more than one person use a Ring doorbell or security camera?
Yes. One person is considered the Owner of a Ring account and the Owner can add as many Shared Users as they would like.
Learn how to add a Shared User
Do you need to have the app open to receive notifications?
No, as long as you’re signed in to the app, your smartphone, tablet or computer, you can receive notifications.
Learn how to set up notifications on your computer
How do you know where your visitor is located if you have multiple Ring devices and/or multiple properties?
During your device setup, you'll be asked to give each Ring device a unique name. Notifications are delivered with the name of the device that triggered them, showing you exactly where the activity is taking place.
Can Ring devices capture footage at night?
Yes, you can learn more about night vision here.
Do Ring devices work in extreme heat or cold?
Learn more about extreme temperatures and Ring devices