Managing permissions for users

Ring account owners will begin seeing new permissions for their shared users that can be assigned at the location level, giving you more control over who can access your devices and what they can do. Account owners will have the flexibility to grant access to a location and choose specific devices they want to share.

No subscription is required.

Recent Changes:

We’ve added a new way for Ring customers to manage permissions in the Ring app, making it easier to:

• Delegate access to employees, family, and friends
• Grant temporary access to configure or set up Ring devices
• Control who can view, change, or manage devices

Ring owners can assign one of three permission levels: [Limited, Standard, or Advanced]. At launch, existing Shared Users will automatically be reassigned to the Standard level and will retain their existing device access.

A separate Installer user type will be available to customers who needs someone to setup, configure, or troubleshoot devices. See the table below for permission levels and capabilities. The Installer user type’s access will automatically be removed after 48-hours unless you remove it sooner.

User permissions overview table:

Granting user permissions

You can easily invite family, friends, employees, or installers to access your locations in the Ring app.

How to grant user permissions in the Ring app:

1. Open the Ring app.
2. Tap Settings.
3. Tap

   User Permissions.
4. Tap

   Invite User.
5. Tap on the User type you would like to add from the list. (See the above

   User Permissions Overview

   table for user types and the permissions)
6. Enter the new user's:
   1. Name
   2. Email address
7. Select the locations the user will be added to.
8. Select the permission level you want to grant the new user (e.g. Advanced, Standard, Limited)
9. Review the locations and associated permissions for the new user.
10. Tap

    Send Invite

    .

After being invited, the user will receive an email with instructions to join and access the selected location(s). If the user does not have the Ring app, they will be prompted to download it during the invite e-mail.

Adding, removing, or editing a Guest User

Guests can only be added to accounts with a Ring Alarm. Guest Users can arm and disarm the Alarm system and lock and unlock connected locks by entering their assigned access code.

How to add users:

1. Open the Ring app to the main dashboard.

2. Tap the menu (☰).

3. Select

   User Permissions.
4. Tap

   Invite User.
5. Choose who will receive the invitation
   1. Friends & Family or Professional Installer.
6. Enter the user’s name and email information
   1. Confirm the input and click

      Continue.
7. Select the locations the user will have access to
   1. Confirm the selection and click

      Continue.
8. Select the devices the user will have access to for each location
   1. Confirm the selection and click

      Continue.
9. Select the User Permission level
   1. Review the brief description below each User Permission level to ensure proper access level.
   2. Confirm the selection and click

      Continue.
10. Review the invite information and click

    Send Invite.
11. For Alarm Guest users, create the Base Station access code
    1. Enter a 4-digit code
    2. Re-enter the 4-digit code
    3. Tap

       Continue.
    4. Tap

       Close.

Adding Alarm Guest Users:

1. Open the Ring app to the main dashboard.

2. Tap the Alarm tile under Devices.

3. Tap the

   gear icon

   in the upper right corner.
4. Tap

   Guest Users.
5. Tap

   Invite User

   at the bottom of the screen.
6. Enter the user details.

Important note: To remove Guest Users, click on the user name and then click Remove from the Alarm Guest Users lists.

How to remove users:

1. Open the Ring app to the main dashboard.

2. Tap the menu (☰).

3. Review the list of users to locate the user to be removed.
4. Tap

   Delete

   under the user.
5. The user will be removed from the location and the associated devices.
6. From the locations list, review which location to remove the user from.
7. Tap

   Remove

   under the location.
8. The user will be removed from the location and the associated devices.

Accepting an invitation

You will receive an email invitation from Ring. The invitation is valid for fourteen days. Users receiving the invitation must create their own Ring account if they do not have one or sign into their account to accept the invitation and gain access to your location(s) and devices.

To accept an invitation:

1. Open the invitation email from Ring and tap

   Accept Invite

   .
2. Sign in to your Ring account.
   1. For new users, select

      Create a Ring Account

      .

3. Open the Ring app to the main dashboard.

4. Tap the menu (☰).

5. Tap

   User Permissions.
6. Tap

   Pending Invites

   .
7. Tap

   Accept or Decline

   the invitation.

Important note: It might take up to 15 minutes for Shared access to show in your Ring app.

Frequently Asked Questions

Do I need a subscription?

No. User Permissions are available to all business customers—no subscription required.

What happens after 48 hours for Installer access?

Installer access expires automatically after 48 hours. If more time is needed, you can reassign the role.

If I already added a shared user to my devices will I need to re-add them as standard users?

No, when the name changes to Standard User, your existing Shared Users will get access to the same devices they had as a shared user. Along with access to all of the same devices, Standard Users will have access to the many of the same features with the exception that Standard Users can not download videos.

What Customer Support can see

If you contact Customer Support, associates can see:

• Your assigned permission level.
• The location’s business status.
• Any permission level restrictions that may impact your ability to perform certain actions.