Battery in Ring Device Won't Stay Charged

If you’re finding that your Ring battery-powered device isn’t charging, there are a few things you can do to try to improve the situation.

Before anything else, check the battery charge reading in your Ring app:

Check your battery charge percentage in the Ring app

To see your battery charge percentage in the Ring app:

1. Open the Ring app.
2. Tap the

   menu (☰)

   .
3. Tap

   Devices

   .
4. Tap the doorbell or camera you want to check.
5. Tap

   Device Health.
6. Check the percentage under

   Battery Level.

Learn how to charge your device's battery

Check to make sure the battery is charging successfully

For external battery devices that require a quick-release battery:

Plug the charging cable into the battery. While charging, both lights will be lit on the battery. You’ll know charging is complete when only one light on the battery is lit. Charging time may take up to 10 hours.

For internal battery devices like Video Doorbell (1st and 2nd Gens):

Slide your Ring device up off of its mounting bracket, and plug the charging cable into the back of the device. You’ll know charging is complete when the circle illuminated on the device is full.

Battery not charging?

Your outlet may be the issue. Test your outlet with a phone charger or plug in a lamp. Try charging your battery on an outlet that works.

Still not charging? If your Ring device is covered with a Ring plan under Warranty, you may be eligible for a device replacement. You can reach out to our Customer Support Team and ask for a device replacement.

If your Ring device is out of warranty, we recommend to purchase a new quick-release battery or new Ring device.

Ring Batteries and Cold Weather

If your Ring battery-powered device seems to be losing power too fast, weather might be an issue. In extreme hot and cold temperatures, Ring devices may lose their charge, even if your Ring device is hardwired to power.

Learn more about Cold Weather.