A homeowner outside their home reviewing their Ring account in the Ring app.

Getting Your Verification Code

Learn how you may be able to get your verification code from a device you've used in the past 30 days, and other ways to sign in.


Accessing Ring from a device that's already signed in

If you've used a device in the past 30 days to access Ring, you may still be able to log in on this other device. Follow these steps to help get your verification code.

Step One - Open Ring on the device you last used

  • Ring App on a previous phone or tablet
  • Your account at Ring.com on a previous phone or tablet
  • Your account at Ring.com on a laptop or computer

Step Two - Go to your Ring Control Center

On a phone or tablet:

  1. Tap the
    menu
    (☰).
  2. Scroll down and tap
    Control Center
    .
  3. Tap
    Account Verification
    .

On a laptop or computer:

  1. Click the
    Dashboard
    home icon.
  2. Click
    Account
    and select
    Control Center
    .
  3. Click
    Account Verification

Step Three - Make sure your phone number is correct

Your verification codes may be going to different phone number. Under Account Verification in Control Center, the last two digits of your phone number will show.

To update the phone number you want to receive your verification codes, follow these steps:

  1. Tap
    Update mobile number
    under the Text Message section.
  2. Enter your new (or updated) phone number. 
  3. You’ll be asked to re-enter your password for security purposes.
  4. On your new device, attempt to sign in again to Ring.
  5. Look for a verification code being sent to the updated number.

I use an Authenticator App to get my verification codes

Try something else: 

Generate a code in Control Center. 

From the same Account Verification section in Control Center, you can generate a verification code to use to sign in your new device.

  1. Scroll down to the
    Generate a Verification Code
    section.
  2. Under Authorize a New Device, select
    Generate
    .
  3. You may be asked again to re-enter your password.
  4. On your new device, attempt to sign in to Ring again with that code.

Try an alternate method to verify your identity (US & Canada only)

Ring works with a leading third-party identity verification service provider, to help verify your identity with a photo of yourself and a government-issued ID.

Learn more about ID verification

Illustration of an ID card

This alternative option requires a valid government-issued ID. Once you've successfully signed in, please update your Account Verification method in Control Center.