Fixing Repeated In-App Setup Failures
If you're having repeated issues setting up your Ring doorbell or security camera—like connecting to the Ring device's temporary network or your home wifi—try the steps below to troubleshoot.
Issues connecting to Ring’s temporary access point during setup
During initial setup, your Ring device will broadcast a temporary wifi network that you will use to connect to the device directly for setup. If you can't connect to the Ring temporary network, try the steps below.
Adjust your mobile device settings
On iOS (apple):
- Reboot your iOS device (shut it off completely) and Ring device,then try setting up again.
- Change your cellular data settings. If you don't see your home wifi network when you're setting up your device, you could tryto prevent potential interference.
- Adjust your wifi settings.
- TapSettings(the gear icon), then tapWifi.
- Under this setting, you'll see a list of different networks in range. Below that list, tapAsk to Join Networks, then tapAsk.
- Try to setup your Ring device again. You should be prompted to connect to the Ring temporary network.
On Android device:
If you're using an Android device and can't connect to the Ring network, you may need to adjust the Smart Network Switch.
Try setup on another mobile device
If issues persist, try using a different mobile device (such as a tablet or alternate mobile phone) and log in to the Ring app, then set up.
Remember to fully charge your Ring device's battery
If you're setting up a new battery-powered Ring device, your battery may not be fully charged. A full battery charge could take up to 10 hours.
Tips for connecting to your home wifi network
Wifi and connectivity tips
- Make sure you're entering the correct password. Passwords are case sensitive and do not include spaces. Your network password can often be found on the bottom or side of your router.
- Make sure to connect to the 2G (2.4 GHz) network, not 5G (5 GHz). All Ring devices can connect to 2.4 GHz, while only select Ring devices have Dual-Band Wifi to be able to connect to either.
Your Ring device may be too far from your router. If your Ring device is battery-powered, or if you can move it from the mounting location, try bringing it a few feet closer to your router before setup. Plus, consider the following:
- If the above steps don't work, you may need to add a wifi extender such as thefor best performance.
- If your home is larger than 1500 sq. feet or has multiple levels, acould provide a more consistent wifi signal to your devices.
Try rebooting your modem or router
For optimal performance, we suggest rebooting once a month.
- Unplugyour router and/or modem from its power supply.
- If your router and modem areseparate devices, unplug both of them.
- Wait at least30 seconds, then plug back in.
- Wait30 seconds to one minutefor your router and/or modem to boot up.
- Confirm that your internet is back on by connecting another device to your wifi network and trying to access a website. Then repeat the setup process.
Other notes on modems and routers:
- Routers older than 4-5 years may have exceeded their lifespan and might need to be replaced.
- Ring devices are not currently compatible with WPA3.
- If you have a Wi-Fi 6 router in 802.11 ac/ax mode and can't complete your setup, you could try changing a network band or the guest network to 802.11 b/g/n mode and connecting your Ring device to it to successfully complete setup.
Try rebooting your Ring device
If you’re still having issues, try holding down the reset button for 20 seconds. Before you reset your device, make sure to download any videos in your account.
Video Doorbell (1st and 2nd Gens)
Button on the back of the device
Video Doorbell 2, 3, 3 Plus, 4, and Battery Doorbell Plus
Small button on the front under the faceplate
Wired Doorbell Plus (formerly Video Doorbell Pro)
Small black button on the right side of the device
Note: You will need to wait until the light turns off, which can take up to 60 seconds.
Wired Doorbell Pro (formerly Video Doorbell Pro 2)
Small black button on the right of the device.
Video Doorbell Elite
Small black button on the front
Spotlight Cams (1st Gen) and Floodlight Cams
Button on top of the camera
Stick Up Cams
Button on the bottom of the camera, under the battery cover
Button on the top of the camera
After reset, wait one to two minutes then attempt setup again in the Ring app. Things to doublecheck:
- You enter the correct password for your wifi network. Passwords are case sensitive.
- You’re not too far away from your wifi router.
- Your internet service is not down.