Troubleshooting Chime Pro (2nd Gen)

Chime Pro is a combination wifi extender and internal doorbell that only works with Ring devices. It works best with devices that won’t be frequently moved, like a doorbell or stationary security camera. Most other wifi extenders are designed to work with one device and are unaware of other devices on the same network.

Disconnected from your wifi network

If your Ring Chime Pro (or any of your Ring devices) has disconnected from your wifi network, you can follow the steps below to reconnect:

Open the Ring app to the main dashboard.
Tap the Chime or Chime Pro tile under Devices.
Tap your device's Settings.
Tap the Device Health tile.
In the
Network
section tap on Change Wi-Fi Network, Reconnect to Wi-Fi or Change Connection Type (only one of these will be an option).
Be near your device, make sure you know your wifi network name, and have your wifi password ready.
Tap
Continue,
select your wifi network and enter your password.

If you’re not sure whether any Ring device you own is 5 GHz enabled, connect to a 2.4 GHz network. You can always change the network later.

Chime Pro not powering up, is showing no lights or is unresponsive

If your Ring Chime Pro does not seem to be connecting when you’re first setting it up or is not showing any light patterns, try moving the Chime Pro to another outlet. Once a light pattern appears, it will take at least 30 seconds before the device goes into setup mode.

If you’ve had your Chime Pro for a while and it seems unresponsive, make sure that it’s connected to wifi and that the Firmware (internal software) is updated. You can check both of these things in the Ring app under Device Health:

Open the Ring app to the main dashboard.
Tap the Chime or Chime Pro tile under Devices.
Tap your device's Settings.
Tap the Device Health tile.

If your Chime Pro is not connected to wifi, you’ll see an option to "Reconnect to Wi-Fi". If your Firmware says “Up to Date” then you have the latest version. If your Firmware is not up to date, you may see numbers (which represent the version of firmware that you have). You may need help from Ring Customer Support to get it updated.

Chime Pro keeps disconnecting from wifi

The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to. Wifi extenders work best with devices that won’t be moved. The maximum distance between the router and the device should be under 30 feet (ideally 20-25 feet).

If the distance is greater than 30 feet, you might need a different solution to resolve a weak wifi signal, like a mesh network rather than a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets. A mesh network creates multiple points of access to distribute wifi signals and keeps each signal strong.

Tap here to learn more about the eero mesh network.

Follow the steps below to check your wifi signal strength:

Open the Ring app to the main dashboard.
Tap the Chime or Chime Pro tile under Devices.
Tap your device's Settings.
Tap the Device Health tile.

Your RSSI signal should be lower than -65. Tap here to learn more about RSSI values.

Chime Pro is not ringing or notifying you of motion events

If your Chime Pro is not giving you the proper notification when there’s a motion event, make sure that the alert settings are enabled in your Ring app.

Open the Ring app to the main dashboard.
Tap the Chime or Chime Pro tile under Devices.
Tap your device's Settings.
Tap
Audio Settings
.
Tap
Chime Alerts
.

What the icons mean:

The icon of the
figure running
represents a
Motion Event
.
The
bell
icon represents
an alert
if someone rings your doorbell.
If you tap on an icon and it turns blue, that means it’s turned on. When an icon is white or grayed out, it’s turned off.

Once you’ve enabled the Chime Alerts, you can navigate back to the previous screen via the blue arrow on the top left side of the screen. Then, select Chime Tones to change the notification sounds for Rings and Motions. If you don’t make any selection, the Chime Tone will default to the Ring default setting.

Unable to change Chime Tone

If you want to change your Chime Tones, you can do so in the Ring app. You can also set up different Chime Tones for different events, such as a motion alert and doorbell ring.

Open the Ring app to the main dashboard.
Tap the Chime or Chime Pro tile under Devices.
Tap your device's Settings.
Tap
Audio Settings
.
Tap
Chime Alerts
.
Tap
Chime Tones
.
Select
Rings
or
Motions
.
Tap the
Test Sound
button on the bottom of the screen.
Save Changes
at the bottom of the screen.

If you want to adjust the volume of the sound, use the Chime Volume slider at the top of the screen to adjust the sound level. Left makes it lower, right makes it louder.

Turning off the blue light on the front of the Ring Chime Pro

Open the Ring app to the main dashboard.
Tap the Chime or Chime Pro tile under Devices.
Tap your device's Settings.
Tap the
General Settings
tile.
You can turn the
Status Light
on or off.

Temporary Ring network doesn’t appear or won’t connect

When you set up a Ring device for the first time and it goes into setup mode, you’ll be asked to connect to a temporary Ring network before you connect to your home wifi network. This temporary network pairs your device with the Ring app. Once you are connected to your home network, you will no longer be connected to the temporary Ring network.

If you don’t see the temporary Ring network during setup, there are a few things you can do to help make the network appear:

Unplug the Chime Pro and plug it into another nearby outlet.
Hold down the reset button on the side of the Chime Pro for 10 seconds and release it to do a power cycle.
Reboot your phone by shutting it off completely for a minute or two and then trying another set up. Reboot your router by unplugging it for a minute or two and then trying another set up.
Make sure that you’re within a few feet of your router when you’re setting up.
Try using another mobile device for set up.
If you are using a device that belongs to another person, you’ll want them to log out of their Ring account so you can log into your Ring account and install the device on the correct account.
Disable Bluetooth (temporarily) in your phone settings.
Disconnect any Virtual Private Networks (VPN) you may be connected to.
Close other apps that might be running in the background and interfering with setup.
Uninstall the Ring app and reinstall it. This will not uninstall your devices.
Set up a Personal Hotspot on your device and set up using that hotspot (Note: Hotspots are only suggested for setup. Ring devices are designed to work best with home wifi routers.)
If your wifi network password has a special character in it such as *, @, $, or #, these can occasionally cause issues during the initial installation of your device.
- To work around this issue you can try:
  - Temporarily changing the wifi password on your router.
  - Creating a temporary guest network for setting up your Ring device.
Temporarily use someone else's wifi network to set up your Ring device.

Can see the temporary Ring network but can’t connect to it

If you see the temporary Ring network but can’t connect to it when you’re setting up, go to your phone settings, tap on Wi-Fi and select the Ring network. You will still be able to connect to your home wifi network. Then, go back to the Ring app and continue the set up.

Device Specific Troubleshooting Steps

iOS (Apple):

Go to your settings and select Cellular. Then temporarily
disconnect Cellular Data
if it is on.
On the same Cellular page, scroll to the bottom of the screen and deselect
Wi-Fi Assist
if it is enabled.
On your Wi-Fi settings page, look for
Ask to Join Networks
. The three options will be Off, Notify or Ask. Select
Ask
.

Android:

Go to Advanced wifi settings on your device and temporarily disable the smart network switch.

Can’t see your home wifi network during setup

If you can’t see your own wifi network during setup, make sure that wifi is enabled in your phone settings. During setup in the Ring app, you can also select an option to “Add a Hidden Network.” That means that the network is available, but you can’t see it. You can then add the name of your wifi network and password.

Note: You must enter your wifi network name exactly as it appears in your network list including spacing and capital letters.

If the Ring app is telling you that you entered the wrong wifi password, tap here to learn more.

Can’t complete initial setup

Make sure you have the correct wifi password. Remember that passwords are case sensitive and don’t include any spaces. If you have a special character in your wifi password such as a pound sign (#), asterisk (*) or exclamation mark (!), you will probably need to change your password and eliminate the special character before you can connect. If you have another home wifi network, you can also try connecting to another network.

Issue: Chime Pro isn’t extending the wifi signal

Even with your Chime Pro, your router is still your main source of connection for your Chime Pro. Ideally, the maximum distance between the router and your device is 20-25 feet with the Chime Pro about halfway between the Ring device and your router. If possible, try moving the router closer to the device. Also, make sure your router is not in a closet or behind furniture, like a sofa, so the router has an unobstructed signal.

Ring Chime and Chime Pro Light Patterns and what they mean

Solid Green - Booting Up