Troubleshooting your Ring Alarm Motion Detector (1st Generation)

Follow these steps to help resolve issues with your Ring Alarm Motion Detector (1st Generation).

If your Motion Detector won’t connect

Move the Motion Detector closer to the Base Station. If this doesn’t work, try removing and replacing the battery

1. Remove the cover from the device, then remove the battery.
2. Wait a few seconds and then reinsert the battery.
3. If nothing happens then try replacing the battery with a new one.

Plugging a Range Extender between your Motion Detector and your Base Station may also help if you're having connection issues.

How to remove your Motion Detector

1. Open the Ring app.
2. Tap the

   menu (☰)

   .
3. Tap

   Devices

   .
4. Tap the

   Motion Detector

   under the Sensors section.
5. Tap the

   Device Settings

   tile.
6. Tap

   Remove Device

   at the bottom of the screen.
7. Confirm device removal by tapping

   Remove Device

   on the next screen.
8. Tap

   Got it

   once your Motion Detector is successfully removed.

If your Ring Alarm Motion Detector (1st Generation) still won't connect

Follow these steps to remove and reset your Motion Detector:

1. Remove the cover from the device.
2. Remove the battery from the device.
3. In the Ring app.
4. Tap

   menu (☰).
5. Tap

   Devices.
6. Tap

   Alarm Base Station

   , then tap

   Base Station

   .
7. Tap

   Device Settings

   (the gear icon).
8. Tap

   Advanced Options

   .
9. Tap

   Z-Wave

   , then tap

   Remove Z-Wave Device

   . 
   DO NOT TAP Reset Z-Wave Network

   This will remove your entire Ring Alarm network and you’ll need to reset every device.
10. Tap

    Remove

    and the app will say “Removing device, Listening for device to remove.”
11. Insert the battery into the device. The device should be removed successfully and you may now set up the device again in the Ring app.

How to factory reset your Motion Detector

Important This will remove the device from your Alarm Base Station and reset the device to the original default settings.

1. Ensure the battery is inserted and the cover is completely closed.
2. Press and hold the reset button under the pinhole found on the back of the device. A paperclip works well.
3. The LED on the front of the sensor should begin blinking. Hold the button down until the LED stops blinking.

If you have tried all of these steps and it still doesn’t work, review best practices for Ring Alarm Motion Detector setup and use. We also recommend reaching out to our Customer Support team for assistance.