Troubleshooting your Ring Alarm Motion Detector (2nd Generation)

Follow these steps to help resolve issues with your Ring Alarm Motion Detector (2nd Generation).

Motion Detector (2nd Generation) light patterns

The light patterns on your Motion Detector will help you identify if it’s working well, or if there’s something wrong. When you press the button on the front of the Motion Detector, you may see:

• Single green flash:

  Communication is successful, Motion Detector is working.
• Single red flash:

  Communication is unsuccessful, but Motion Detector is still on your network.
• Three green flashes:

  Motion Detector is not connected to your Ring Alarm network.

If your Motion Detector (2nd Generation) won’t connect

Try these steps. If the light flashes green once, your Motion Detector is back online and working:

• Press the button on the front cover
• Move the Motion Detector closer to the Base Station.
• Place a

  Range Extender

  between your Motion Detector and the Base Station.
• Remove the back cover from the device (which will tamper it), then replace the cover.
• Remove the back cover, remove both batteries, wait a few seconds, then reinsert them.*
• If nothing works and there is no light on the Motion Detector, try replacing the batteries with new ones.*

* Always insert replacement batteries correctly, matching the + (positive) and - (negative) symbols on the battery with the symbols on your Motion Detector.

How to remove your Motion Detector (2nd Generation)

1. Open the Ring app to the main dashboard.

2. Tap the Alarm tile under Devices.

3. Tap Connected Devices.

4. Select the Motion Detector you want to remove.

5. Tap the Device Settings tile..

6. Tap

   Remove

   at the bottom of the screen.
7. Confirm device removal by tapping

   Remove Device

   on the next screen.
8. Tap

   Got it

   once your Motion Detector is successfully removed.

The Ring app will let you know the device was removed. You should leave the battery out until you are ready to reconnect your Motion Detector (2nd Gen) to your Base Station.

If your Motion Detector (2nd Generation) still won't connect

1. Remove the Motion Detector from its base. Ensure that the batteries* are installed.

2. Open the Ring app to the main dashboard.

3. Tap the Alarm tile under Devices.

4. Tap your device's Settings.

5. Tap the

   Device Settings

   tile.
6. Tap

   Advanced Options

   .
7. Tap

   Z-Wave

   , then tap

   Remove Z-Wave Device

   .
8. Tap

   Remove

   . The Ring app will say, “

   Remove device, listening for device to remove.”
9. Press and release the pinhole reset button. The device should be removed successfully and can be re-added using the Ring app.

* Always insert replacement batteries correctly, matching the + (positive) and - (negative) symbols on the battery with the symbols on your Motion Detector.

How to factory reset your Motion Detector (2nd Generation)

Important: This will remove the device from your Alarm Base Station and reset the device to the original default settings.

If you’re still having difficulty with your device and it’s not working properly, you can factory reset the Motion Detector.

1. Remove the Motion Detector back cover. Keep the batteries in the device.
2. Use the pinhole tool or a paper clip to press and hold the reset button (on the back of the device) until you see the LED on the front turn red, about 10 seconds.
3. Re-add the Motion Detector to your Ring Alarm system.

The LED on the front of the sensor should begin blinking. Hold the button down until the LED turns red.

If you have tried all of these steps and it still doesn’t work, review best practices for Motion Detector setup and use. We also recommend reaching out to our Customer Support team for assistance.