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Fixing offline devices
...offline, you will not be able to view live video, get alerts, or record events around your home. Learn how to figure out why your device may be offline, and how to get it back online. Watch the video guide for troubleshooting wifi for Ring devices Checking if your device is offline There are a...
Moving with your Ring devices
...at your new location When you’re at your new address, you’ll see a triangular warning symbol in the Ring app dashboard next to any device that’s offline. Follow these steps to reconnect your devices at your new home: Open the Ring app to the main dashboard. Tap more (•••) on the camera you want to...
Transfer ownership of a Ring device
...the power or removing the battery. It can take up to 24 hours after powering off before it is ready to be set up. Devices need to remain offline while the request is pending. If the device is connected by Backup Internet or Amazon Sidewalk, it is not required to be offline. If your device...
Fixing audio and video issues
...Factory reset or power cycle your Ring device: If your device remains offline, or is not responding, perform a factory reset or power cycle your device before performing a new setup. Learn more about how to perform a reset...
Understanding security camera light patterns
...Learn about light patterns for security cameras. Light patterns may be different if your security camera is offline. Learn how to reconnect your camera to wifi in the Ring app. Learn about Indoor Cam light patterns Learn about Outdoor Cam and Stick Up Cam light...
Amazon Key Access troubleshooting for property managers
...until the device is fully operational again. If the issue persists, contact Amazon Key Customer Support. Common reasons Amazon Key Access may be offline No power to your Amazon Key Access panel or controller If the Ethernet cable from your Amazon Key Access controller is unplugged, the controller...
Rebooting your Ring Video Doorbell or Security Camera
...If your Ring device is offline, you'll see a red offline icon over your device in the Ring app. Tap the icon and follow instructions and tips to help get your device back online. Then follow the steps...
Troubleshooting unresponsive devices
...the following steps. Make sure to test your device after each step: Battery-powered and solar devices Learn how to check whether your device is offline. If the device is online in the app, use the Reboot this device option in Device Health...
Using Motion Detection
...by checking the status from the main dashboard in the Ring app. If your device is offline, it will not detect motion. Learn how to reconnect your offline device . Note: Ring devices are packaged with a protective film covering that will prevent the device from detecting motion. Before you begin...
Troubleshooting notifications from Ring
...You can see the status of your device from the main dashboard in the Ring app or on Ring.com. Learn how to reconnect offline devices. Turn on alerts for your Ring device: Make sure alerts are toggled on in the Ring app for the devices you want to receive notifications...