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Ring Intercom and subscriptions frequently asked questions
...through the Device Settings in the Ring app instead of waiting. Trial banner displays but no subscription features are available in the Ring app This can happen during a brief synchronisation window between trial activation and feature flag enablement. The synchronisation should be completed...
Using Motion Detection
...motion. Before you begin troubleshooting, make sure that you have removed the plastic film from the front of your device. Make sure your Ring app and mobile device are up to date. To access this feature, you'll need to have the latest version of the Ring app . Make sure your mobile device's...
Continuous Live View
...2nd Gen) Spotlight Cam (2nd Gen) Spotlight Cam Plus Spotlight Cam Pro Spotlight Cam Pro (2nd Gen) Find out what Ring device you have in the Ring app. Note: This feature is dependent upon network connectivity and other factors. How to use Continuous Live View First, turn on 24/7 Recording in the...
Ring Video Doorbell and Security Camera FAQ
...battery seems to be draining too fast . Setting up and using your Ring device Where can I download the Ring app? Learn how to download the Ring app . Can more than one person use a Ring Video Doorbell or Security Camera? Yes...
Setting up Motion Schedules
...However, your cameras will still record during that time. Learn more about Motion Alerts . Accessing Motion Schedules in the Ring app Open the Ring app to the main dashboard. Tap the menu (☰). Tap Devices . Tap the device you want to adjust. Tap Device Settings . Tap Motion Settings . Tap Motion...
Adjusting your video storage time
...To keep your videos, download them. You can share videos by accessing your Ring.com account from a browser or from the Ring app, On Ring.com, you have the option to share multiple videos. Videos shared to other platforms Videos shared to other platforms via a Share Link may...
Two-way communication through Amazon Echo devices
...the Alexa app for two-way communication? No. To use two-way communication with a Ring device through a mobile device, you will have to use the Ring app. Download the Ring app My Alexa can't connect to my Ring Video Doorbell or Security Camera. What do I do? If your Alexa-enabled device is unable to...
Troubleshooting account verification when signing in to Ring
...your WhatsApp phone number. Generating a verification code If you don't have access to your text messages or your enrolled device's authenticator app, you can generate a code from the Control Centre in the Ring app or ring.com by logging in to your Ring account from a different device. To access...
Moving with your Ring devices
...You do not need to cancel your Ring subscription. When you update your address in the Ring app, you’ll retain your subscription at your new address. Transferring your devices to new owners If you are planning to leave your existing Ring...
Fixing audio and video issues
...networks on your phone or tablet. Update the Ring app: Make sure the Ring app and your mobile device are updated. Learn how to update the Ring app...