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Checking Device Health in the Ring app
...IP to your Floodlight Cam, or open a port in your firewall, you’ll need the Mac Address for that. Tools Troubleshoot Notifications: This will take you to an article detailing how to solve many of the most common problem with your notifications...
Rebooting your Ring Video Doorbell or Security Camera
...Ring app. Tap the icon and follow instructions and tips to help get your device back online. Then follow the steps above to reboot in the Ring app. Take the battery out for a few seconds. Some Ring devices have a Quick Release Battery Pack that you can slide out to temporarily disconnect power to...
Use Bird’s Eye View to see your visitors’ paths
...Bird's Eye View shows the path a visitor takes as a series of colour-coded motion dots on an aerial map of your property when they are detected by your camera. For example, you can see the...
Manage your Amazon Key Access alerts
...Turn on notifications for Android. After enabling notifications, wait a few minutes for the change to take effect. How to turn Unlock Alerts on and off for Amazon Key Access In the Ring app: Tap any Key Access-enabled Entrance. Toggle Unlock Alerts on or...
Ring devices and extreme temperatures
...a shaded area if possible. Charging in hot weather If your device gets too hot, it will not charge and can completely shut down. You might need to take it inside to cool down and then install it in a shaded area, if possible...
Using Motion Zones for Video Doorbells and Security Cameras
...your Ring device, you can adjust your Motion Zones to exclude these areas. Exclude areas you don’t need to monitor: Note the potential paths people take to approach your device. Then redraw your Motion Zones to exclude areas where you rarely see people, such as behind locked gates, hedges or walls...
Troubleshooting battery performance
...cable or USB power adapter. The original Ring cable works best. For solar issues, read our Solar Charger troubleshooting guide. The battery can take up to 10 hours to fully charge...
Security camera setup guide
...and listen for audio messages. Once setup is complete, tap Continue . Your device will update to the latest firmware, if necessary, which could take a few minutes. Warning! Do not remove your Ring device from power or press the setup button while your Ring device is updating. Step 8: Completing...
All Locations Dashboard
...Access a full list of locations to easily view their status and navigate directly to a given location’s dashboard. Message Centre Stay informed and take action on important notifications across all your locations. Learn more about Message Centr . How to access Message Centre in the Ring app: Make...
Understanding low battery notifications
...The features you can adjust from the low battery notification screen are: Snapshot Capture frequency: Turn the frequency your device takes snapshots down to lengthen battery life. Motion Frequency: Lower the sensitivity of your Motion Frequency to lengthen battery life. Advanced...