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Installing No-Drill Mount (2nd Gen) for Battery Video Doorbell (2nd Gen) devices
...bracket using the two included mounting screws. 5. Hook your doorbell over the mounting bracket to attach. 6. Refer to your doorbell setup guide to secure your doorbell. Installation with a Wedge or Corner Kit 1. Choose a smooth, even mounting surface, and wipe it clean. 2...
Fixing offline devices
...Watch the video guide for troubleshooting wifi for Ring devices Checking if your device is offline There are a few ways to tell if your Ring device is offline: Check...
Physically installing your Stick Up Cam Wired
...Physically installing up your Stick Up Cam Wired is a simple process. Simply scroll down for a step-by-step guide. Note that you should set up your Stick Up Cam in the Ring app before physically installing it. Learn how to install Stick Up Cam Battery Step One...
Hardwiring your battery-powered Ring doorbell
...set it to “ No chime ” or “ None ” If it is connected to an in-home chime, try ringing your Ring doorbell. If it does not sound right, check our guide for configuring and troubleshooting your in-home chime...
Pan-Tilt Indoor Cam
...to camera) • USB-A to USB-C charge cable (3 m) • 10W USB-A power adapter • Mounting plate • Wall mounting bracket • Installation hardware • Setup guide • Security sticker Software Security Update This device receives guaranteed software security updates until at least four years after the device...
ProductChanging general device settings
...with lights is assigned to. Status Light: Tap to toggle the status light of some devices like Chimes. Report Device as Stolen: Tap to access our guide for reporting stolen devices. Remove Device: Tap to remove the device from your account , with the option to keep the video history. Learn more...
Finding your internet upload speed
...device you want to view the upload speed for. In the Device Health section, you can see your Internet Upload Speed . Internet upload speed results guide GOOD: More than 10 Mbps OKAY: 5 to 10 Mbps POOR: Less than 5 Mbps NO DATA: No results yet Connectivity tips Keep in mind that your internet upload...
Adjusting the volume on your Ring devices
...Select your Chime. Tap Audio Settings . Tap Chime Tones . Adjust the volume sliders under Rings and Motion. Audio and sound issues troubleshooting guide...
Troubleshooting battery performance
...Try a different charging cable or USB power adapter. The original Ring cable works best. For solar issues, read our Solar Charger troubleshooting guide. The battery can take up to 10 hours to fully charge...
Resetting your password and signing in
...devices and personal information. Follow these steps and best practices to reset your password and enhance your account security. Watch the video guide for resetting your password and signing in Do not share your password with anyone. No Ring employee, Customer Support Associate or Community...